The Autobarn Volkswagen of Mt Prospect

Initial Business Response / [redacted] (1000, 6, 2015/10/06) */ Contact Name and Title: Gina [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com Mr [redacted] purchased a vehicle March 16th, with 93,milesThe package mentioned repairs flat tires due to road hazzard not regular wear and tear (maintenance)On September 25, The Autobarn Mount Prospect Mounted and Balanced New tires free of chargeWe offered Mr [redacted] additional tires at cost, but he refused and said he would go elsewhereIf we can be of additional assistance please contact me at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2014/04/19) */ Contact Name and Title: [redacted] GSM Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @theautobarn.com We appoligize for any inconvenianceThe customers issue was resolved by [redacted] our New Finance Managerto the best of our knowledge, this matter should be resolvedIf not please let us know what else we can do to resolve Thank you, [redacted]

Initial Business Response /* (1000, 6, 2015/10/06) */
Contact Name and Title: Gina [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
Mr. [redacted] purchased a vehicle March 16th, 15 with 93,182 miles. The package mentioned repairs flat tires due to road hazzard not regular...

wear and tear (maintenance). On September 25, 2015 The Autobarn Mount Prospect Mounted and Balanced 2 New tires free of charge. We offered Mr. [redacted] 2 additional tires at cost, but he refused and said he would go elsewhere. If we can be of additional assistance please contact me at XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (2000, 8, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2014/04/19) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@theautobarn.com
We appoligize for any inconveniance. The customers issue was resolved by [redacted] our New Finance Manager. to the best of our...

knowledge, this matter should be resolved. If not please let us know what else we can do to resolve.
Thank you,
[redacted]