Complaint: [redacted] I am rejecting this response because: More excuses and justificationThis is a very unethical businessI took the refund for the alignment because they finally admitted that it was NEVER DONE!! Their technician destroyed my tires prematurelyThey should make it rightThey're refusal to do so should be a warning to anyone considering taking their vehicle to the automotive clinic.Sincerely, [redacted]
RE: Complaint ID: [redacted] In response to Mr [redacted] ' complaint we like to respond the following:Mr [redacted] brought his vehicle into the shop complaining of difficulty with the steeringand stated that it was making noiseWe repaired the vehicle and gave Mr [redacted] theinvoice with the nationwide warranty on itWe never heard anything from Mr [redacted] until he showed up demanding that we replace his tires.We advised Mr [redacted] at this time that if there was a problem he should haveimmediately brought it back Generally when a car is out of alignment it pulls to oneside, certainly something Mr [redacted] would have noticed immediatelyLogically heshould have returned at that timeHowever, we heard nothing from him until hereturned demanding new tiresMr [redacted] in his statement admits that "the steering waseasier" which would indicate there was not an alignment problem at that timeMr[redacted] also admits that he did not do the recommended rotation on the tires, which ifthere was indeed a problem it would have been found at that timeMr [redacted] also doesnot factor in his responsibility for possible "road hazards", i.e., pot holes which aredetrimental to alignment and tires, hitting curbs, etcWe have no idea if he could havehit a pot hole and blown out his tire, which is very common.His statement that he asked other tire experts and they said the alignment was not done isnot even fair given the fact that again damage can occur to the alignment at any timewhen the driver hits a bump, pothole or a curb.We therefore did reimburse him for the alignment due to his accusations, however theburden of bringing the car to have it checked if he suspected a problem and rotating histires in a timely manner are on him.Respectfully,Dave W [redacted]
okay just so we have everybody on the same page here I'm going to start from the beginning on our interactions with [redacted] she came in hour shop sometime before 7-21- She had a vehicle complained of the vehicle stalling after she had been driving it on the interstate when she brought it in on 7-21-we diagnosed her vehicle as needing a throttle body harness we mentioned at that time that she also needed a brake master cylinder which I had experienced the brake master cylinder failure when I give her a ride to work in her car that morningWe charged her the for the Diagnostics on that day and I told her I would credit it back towards the repair of the throttle body harnessWe repaired the vehicle on 7-25- and she came in 7-26-to pay for her repairs for the throttle body harness connector at that time I credit her back the $.We had already discussed ordering the parts which were shocks sway bar links and sway bar bushings for the rear of her car that we had looked atwhile we performed the repairs for the throttle body harness she told me to go ahead and order her parts and that she would come in the next day which was the 27th and run the [redacted] card financing application to pay for the repairs for the rear of her car.At that time we ran her application she was approved and I ran the sales transaction as I was taught to do by the previous owner[redacted] then scheduled her car to be repaired the next Thursday she called me during the week to express her concern over the fact that she thought she was being charged before the repairs were done I explained to her that when you get [redacted] Finance to give you the financing to pay for those repairs the money is already deposited within two days into our business account and I explain to her at that point that I'm not spending her money that money goes towards the repairs that for her vehicle to fix the rear of the vehicle and that even though she scheduled it for the next week to be repaired there was no harm in the fact that it was deposited before the repairs were doneI explained to her that that is how I was taught to do it from the previous owner and that it still should not matter because that [redacted] card that she applied for through [redacted] Finance it's strictly for automotive repairs at [redacted] Facilities or NAPA parts stores I just now recently found out that it also can be used at most gas stationsshe claimed I was fraudulently taking her money before the repairs was donewhich is 100% completely inaccurate anytime you seek financing you usually pay up front before the repairs are done I work with many other financing companies and that is how it is preceded withI explained to [redacted] that in the event that she did not want to bring her car back in for the repairs that I would credit back the $1,minus a 20% restock fee plus Freight plus the Diagnostics that we had not previously charged she said she was unwilling to pay themYes she did not sign any paperwork stating that she would be charged a 20% restock fee plus the freight and the labor, but she is inaccurate that she already paid any diagnostics for the rear of the vehicle that she had complained about.I do have full documentation and receipts for all repairs done to her vehicle plus her signature on [redacted] Finance formsat this point I am so fed up with dealing with thisprocess that I am now going to wash my hands clean and not charge her anything I only do this because I have wasted and lost many hours dealing with the fact the [redacted] doesn't understand financingif you require any documentation feel free to contact me at any time Brent W [redacted] owner of the automotive Clinics
Complaint: [redacted] I am rejecting this response because: More excuses and justificationThis is a very unethical businessI took the refund for the alignment because they finally admitted that it was NEVER DONE!! Their technician destroyed my tires prematurelyThey should make it rightThey're refusal to do so should be a warning to anyone considering taking their vehicle to the automotive clinic.Sincerely, [redacted]
RE: Complaint ID: [redacted] In response to Mr [redacted] ' complaint we like to respond the following:Mr [redacted] brought his vehicle into the shop complaining of difficulty with the steeringand stated that it was making noiseWe repaired the vehicle and gave Mr [redacted] theinvoice with the nationwide warranty on itWe never heard anything from Mr [redacted] until he showed up demanding that we replace his tires.We advised Mr [redacted] at this time that if there was a problem he should haveimmediately brought it back Generally when a car is out of alignment it pulls to oneside, certainly something Mr [redacted] would have noticed immediatelyLogically heshould have returned at that timeHowever, we heard nothing from him until hereturned demanding new tiresMr [redacted] in his statement admits that "the steering waseasier" which would indicate there was not an alignment problem at that timeMr[redacted] also admits that he did not do the recommended rotation on the tires, which ifthere was indeed a problem it would have been found at that timeMr [redacted] also doesnot factor in his responsibility for possible "road hazards", i.e., pot holes which aredetrimental to alignment and tires, hitting curbs, etcWe have no idea if he could havehit a pot hole and blown out his tire, which is very common.His statement that he asked other tire experts and they said the alignment was not done isnot even fair given the fact that again damage can occur to the alignment at any timewhen the driver hits a bump, pothole or a curb.We therefore did reimburse him for the alignment due to his accusations, however theburden of bringing the car to have it checked if he suspected a problem and rotating histires in a timely manner are on him.Respectfully,Dave W [redacted]
okay just so we have everybody on the same page here I'm going to start from the beginning on our interactions with [redacted] she came in hour shop sometime before 7-21- She had a vehicle complained of the vehicle stalling after she had been driving it on the interstate when she brought it in on 7-21-we diagnosed her vehicle as needing a throttle body harness we mentioned at that time that she also needed a brake master cylinder which I had experienced the brake master cylinder failure when I give her a ride to work in her car that morningWe charged her the for the Diagnostics on that day and I told her I would credit it back towards the repair of the throttle body harnessWe repaired the vehicle on 7-25- and she came in 7-26-to pay for her repairs for the throttle body harness connector at that time I credit her back the $.We had already discussed ordering the parts which were shocks sway bar links and sway bar bushings for the rear of her car that we had looked atwhile we performed the repairs for the throttle body harness she told me to go ahead and order her parts and that she would come in the next day which was the 27th and run the [redacted] card financing application to pay for the repairs for the rear of her car.At that time we ran her application she was approved and I ran the sales transaction as I was taught to do by the previous owner[redacted] then scheduled her car to be repaired the next Thursday she called me during the week to express her concern over the fact that she thought she was being charged before the repairs were done I explained to her that when you get [redacted] Finance to give you the financing to pay for those repairs the money is already deposited within two days into our business account and I explain to her at that point that I'm not spending her money that money goes towards the repairs that for her vehicle to fix the rear of the vehicle and that even though she scheduled it for the next week to be repaired there was no harm in the fact that it was deposited before the repairs were doneI explained to her that that is how I was taught to do it from the previous owner and that it still should not matter because that [redacted] card that she applied for through [redacted] Finance it's strictly for automotive repairs at [redacted] Facilities or NAPA parts stores I just now recently found out that it also can be used at most gas stationsshe claimed I was fraudulently taking her money before the repairs was donewhich is 100% completely inaccurate anytime you seek financing you usually pay up front before the repairs are done I work with many other financing companies and that is how it is preceded withI explained to [redacted] that in the event that she did not want to bring her car back in for the repairs that I would credit back the $1,minus a 20% restock fee plus Freight plus the Diagnostics that we had not previously charged she said she was unwilling to pay themYes she did not sign any paperwork stating that she would be charged a 20% restock fee plus the freight and the labor, but she is inaccurate that she already paid any diagnostics for the rear of the vehicle that she had complained about.I do have full documentation and receipts for all repairs done to her vehicle plus her signature on [redacted] Finance formsat this point I am so fed up with dealing with thisprocess that I am now going to wash my hands clean and not charge her anything I only do this because I have wasted and lost many hours dealing with the fact the [redacted] doesn't understand financingif you require any documentation feel free to contact me at any time Brent W [redacted] owner of the automotive Clinics