The Axe Palace

This customer got spooked because I didn't answer his email quick enough when I was away on vacation in VermontNonetheless, I issued him a full refund on March 9thI am CC'ing [redacted] on this, as I hope he can be honest and confirm this refund and drop this claimWe have done nothing wrong hereI issued this customer a refund on the same day he asked for itHe also filed for a Chargeback, which I now have to dispute that as well since I had already refunded himI frankly do not understand why this complaint was necessary, given that we did not need to issue a refund given that our website clearly states that "special order" or "custom shop" items cannot be cancelled: [redacted] The right thing to do here [redacted] , given that we refunded you and did nothing wrong here, is drop this claim immediatelyYou are not a victim hereYou overreacted and bullied us for no reasonThis "complaint" should cease to existBelow is the copy of the refund transcript from my merchant services provider: ========= GENERAL INFORMATION =========Merchant : THE AXE PALACE (1610671)Date/Time : 9-Mar-9:28:PST========= ORDER INFORMATION =========Invoice : [redacted] Description : Bullied into giving refundAmount : (USD)Payment Method: [redacted] xxxx5709Transaction Type: Credit============== Line Items ============================ RESULTS ==============Response : This transaction has been approved.Auth Code : [redacted] Transaction ID : [redacted] Address Verification : Retry, System Is Unavailable==== CUSTOMER BILLING INFORMATION ===Customer ID : First Name : [redacted] Last Name : [redacted] Company : Address : [redacted] ***City : [redacted] State/Province : [redacted] Zip/Postal Code : 27525Country : USPhone : [redacted] Fax : E-Mail : [redacted] ==== CUSTOMER SHIPPING INFORMATION ===First Name : [redacted] Last Name : [redacted] Company : Address : [redacted] ***City : [redacted] State/Province : [redacted] Zip/Postal Code : 27525Country : US

This customer got spooked because I didn't answer his email quick enough when I was away on vacation in Vermont. Nonetheless, I issued him a full refund on March 9th. I am CC'ing [redacted] on this, as I hope he can be honest and confirm this refund and drop this claim. We have done nothing wrong...

here. I issued this customer a refund on the same day he asked for it. He also filed for a Chargeback, which I now have to dispute that as well since I had already refunded him. I frankly do not understand why this complaint was necessary, given that we did not need to issue a refund given that our website clearly states that "special order" or "custom shop" items cannot be cancelled: [redacted] The right thing to do here [redacted], given that we refunded you and did nothing wrong here, is drop this claim immediately. You are not a victim here. You overreacted and bullied us for no reason. This "complaint" should cease to exist. Below is the copy of the refund transcript from my merchant services provider: ========= GENERAL INFORMATION =========Merchant : THE AXE PALACE (1610671)Date/Time : 9-Mar-2016 9:28:03 PST========= ORDER INFORMATION =========Invoice : [redacted]Description : Bullied into giving refundAmount : 1235.99 (USD)Payment Method: [redacted] xxxx5709Transaction Type: Credit============== Line Items ============================ RESULTS ==============Response : This transaction has been approved.Auth Code : [redacted]Transaction ID : [redacted]Address Verification : Retry, System Is Unavailable==== CUSTOMER BILLING INFORMATION ===Customer ID : First Name : [redacted]Last Name : [redacted]Company : Address : [redacted]City : [redacted]State/Province : [redacted]Zip/Postal Code : 27525Country : USPhone : [redacted]Fax : E-Mail : [redacted]==== CUSTOMER SHIPPING INFORMATION ===First Name : [redacted]Last Name : [redacted]Company : Address : [redacted]City : [redacted]State/Province : [redacted]Zip/Postal Code : 27525Country : US