package on Thursday, January 8, 2015. It was guaranteed for delivery on Friday,
January 9th. Unfortunately,
it was not delivered until the second business day, Monday, January 12, 2015.
We had been
tracking the package and knew it was late.
We could not take action on the refund until it was delivered, per UPS
rules. We filed a Guaranteed Service
Delivery Refund (GSR) after the delivery on the 12th. I am attaching a copy of the electronic
message we received from UPS approving the refund. In this letter it does state that the check
would be received within 10 business days directly from UPS to the person
shipping the package.
I am also
attaching a copy of the Parcel Shipping Order (PSO) Terms and Conditions that
Ms. [redacted] signed and agreed to. This
document states that The UPS Store does not transport the parcels and we assume
no liability for what occurs in transit.
We will work diligently to make our customers whole, which we did with
this shipment.
I am sorry
for the dissatisfaction of Ms. [redacted]; I am never happy when there is a
service failure. The UPS Store works
with its customers to expedite answers and refunds. Unfortunately, UPS has specific standards
they adhere to in reimbursements (as do all shippers).
If you have
any other questions don’t hesitate to contact me.
Sincerely,
[redacted]Owner
The UPS
Store, East Towne
[redacted]
Re: [redacted]
Ms. [redacted] shipped her...
package on Thursday, January 8, 2015. It was guaranteed for delivery on Friday,
January 9th. Unfortunately,
it was not delivered until the second business day, Monday, January 12, 2015.
We had been
tracking the package and knew it was late.
We could not take action on the refund until it was delivered, per UPS
rules. We filed a Guaranteed Service
Delivery Refund (GSR) after the delivery on the 12th. I am attaching a copy of the electronic
message we received from UPS approving the refund. In this letter it does state that the check
would be received within 10 business days directly from UPS to the person
shipping the package.
I am also
attaching a copy of the Parcel Shipping Order (PSO) Terms and Conditions that
Ms. [redacted] signed and agreed to. This
document states that The UPS Store does not transport the parcels and we assume
no liability for what occurs in transit.
We will work diligently to make our customers whole, which we did with
this shipment.
I am sorry
for the dissatisfaction of Ms. [redacted]; I am never happy when there is a
service failure. The UPS Store works
with its customers to expedite answers and refunds. Unfortunately, UPS has specific standards
they adhere to in reimbursements (as do all shippers).
If you have
any other questions don’t hesitate to contact me.
Sincerely,
[redacted]Owner
The UPS
Store, East Towne
[redacted]