The Bakersfield Californian

Initial Business Response / [redacted] (1000, 8, 2016/01/18) */ The Bakersfield Californian has worked hand in hand with our delivery team to ensure service has improved and will continue to work with them to make sure delivery continues to be goodOur main priority is the satisfaction of our valued subscribersWe have monitored this account for the past days and there have been no complaintsWe will continue to monitor this address until we are satisfied that excellent delivery will continueThis customer is on ezpay and has received a total of days credit, which means we do not take a another payment for auto-pay until the credits have gone throughWe are a company that strives to have excellent customer service and any complaints regarding any issues, whether its poor customer service or incorrect information, will be dealt with and improved upon immediately

Initial Business Response / [redacted] (1000, 5, 2016/05/06) */ We did speak with this customer on Wednesday 5/and checked in with the accounting department as for the status on this refundWe did issue a check that has been sent in the mail for the refund rather than put back onto the card that was used to payThe check has been mailed out to the customer, and is check # XXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did recieve a check for less than the full amountI was billed but given a check for less than The check deposited one wk ago, still has not cleared, I wonder if it willNews papers all over the country are going under and now I know why Final Business Response / [redacted] (4000, 9, 2016/05/18) */ Mr [redacted] , The check that was sent to you was for $We do not refund the activation fee as it clearly states that it is non-refundableWhile I can understand your frustration, had you allowed us the opportunity to correct the issue rather than simply terminating, then we would have gotten any issues fixed for youI do show that this subscription started on 4/but we did not hear anything from you until 4/to first report any issues with the paper being delivered We have refunded you the amount for the subscription, minus the activation feeThe check not having cleared yet, could very well be something to do with your bank holding checks for multiple days as many banks do Thank you, [redacted] Final Consumer Response / [redacted] (2000, 11, 2016/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 14, 2016/04/12) */ I apologize for the issues that have occurred with the delivery of the newspaperReviewing your account, I do show that there has been quite an issue with getting you deliveryOur top priority is getting delivery straightened out for all of our customers in which it is not up to parI also want to apologize for the lack of a return phone call by our customer services supervisor, I do note on the account that a voicemail was left for her with no additional notes in the systemI do note in our system that you paid $on 11/3/for months of a subscriptionWhen February 15th came along you had used $of this(Months @ 10.99/month + days @ cents a day) leaving a refund amount of $There were also days that were issued back to you for not receiving the paper( days X cents= $4.90)This left you with a refund of $We refunded you $as the cents per day(10.99/days) is actually 35.XXXXX cents so that left a few pennies picked up to put it up to $This amount you were refunded includes you not being charged for the 15th day of February where you cancelled Initial Consumer Rebuttal / [redacted] (2000, 16, 2016/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2016/04/11) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @bakersfield.com I apologize for the issues that have occurred with the delivery of the newspaperReviewing your account, I do show that there has been quite an issue with getting you deliveryOur top priority is getting delivery straightened out for all of our customers in which it is not up to par I will be sure to reach out to the distribution manager to make sure this problem is resolved and your delivery improves to a consistent basisI appreciate your feedback and I will follow through to get the issue resolved

TBC MEDIA IndependentRelentlessTrusted*** *** Human Resources Manager October 27, 2017 Revdex.com W Shaw Lane Fresno, Ca 93711 To Whom It May Concern: This letter is our response to complaint # *** submitted to you on 10/19/2017. This
subscriber contacted us on 10/18/in regards to the charge on his credit cardThe refunds were credited back to his card on 10/19/The customer has been contacted also. If I can be of any further assistance, please contact me at the number below. Sincerely,*** ***

Initial Business Response /* (1000, 8, 2016/01/18) */
The Bakersfield Californian has worked hand in hand with our delivery team to ensure service has improved and will continue to work with them to make sure delivery continues to be good. Our main priority is the satisfaction of our valued...

subscribers. We have monitored this account for the past 13 days and there have been no complaints. We will continue to monitor this address until we are satisfied that excellent delivery will continue. This customer is on ezpay and has received a total of 12 days credit, which means we do not take a another payment for auto-pay until the credits have gone through. We are a company that strives to have excellent customer service and any complaints regarding any issues, whether its poor customer service or incorrect information, will be dealt with and improved upon immediately.

Initial Business Response /* (1000, 14, 2016/04/12) */
I apologize for the issues that have occurred with the delivery of the newspaper. Reviewing your account, I do show that there has been quite an issue with getting you delivery. Our top priority is getting delivery straightened out for all of...

our customers in which it is not up to par. I also want to apologize for the lack of a return phone call by our customer services supervisor, I do note on the account that a voicemail was left for her with no additional notes in the system. I do note in our system that you paid $65.94 on 11/3/15 for 6 months of a subscription. When February 15th came along you had used $37.87 of this(3 Months @ 10.99/month + 14 days @ 35 cents a day) leaving a refund amount of $28.07. There were also 14 days that were issued back to you for not receiving the paper( 14 days X 35 cents= $4.90). This left you with a refund of $32.97. We refunded you $33.01 as the 35 cents per day(10.99/31 days) is actually 35.XXXXX cents so that left a few pennies picked up to put it up to $33.01. This amount you were refunded includes you not being charged for the 15th day of February where you cancelled.
Initial Consumer Rebuttal /* (2000, 16, 2016/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/05/06) */
We did speak with this customer on Wednesday 5/4 and checked in with the accounting department as for the status on this refund. We did issue a check that has been sent in the mail for the refund rather than put back onto the card that was used...

to pay. The check has been mailed out to the customer, and is check # XXXXXX.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did recieve a check for less than the full amount. I was billed 2493 but given a check for less than 20. The check deposited one wk ago, still has not cleared, I wonder if it will. News papers all over the country are going under and now I know why.
Final Business Response /* (4000, 9, 2016/05/18) */
Mr [redacted],
The check that was sent to you was for $20.46. We do not refund the activation fee as it clearly states that it is non-refundable. While I can understand your frustration, had you allowed us the opportunity to correct the issue rather than simply terminating, then we would have gotten any issues fixed for you. I do show that this subscription started on 4/2 but we did not hear anything from you until 4/8 to first report any issues with the paper being delivered.
We have refunded you the amount for the subscription, minus the activation fee. The check not having cleared yet, could very well be something to do with your bank holding checks for multiple days as many banks do.
Thank you,
[redacted]
Final Consumer Response /* (2000, 11, 2016/05/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 16, 2016/04/12) */
I apologize for the issues that have occurred with the delivery of the newspaper. Reviewing your account, I do show that there has been quite an issue with getting you delivery. I do believe it has been straightened out however as the last...

registered complaint was on December 3rd of 2015. Our top priority is getting delivery straightened out for all of our customers in which it is not up to par. I appreciate your feedback and I will follow through to get the issue resolved.

Initial Business Response /* (1000, 10, 2016/04/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bakersfield.com
I apologize for the issues that have occurred with the delivery of the newspaper. Reviewing your account, I do show that there has been...

quite an issue with getting you delivery. Our top priority is getting delivery straightened out for all of our customers in which it is not up to par.
I will be sure to reach out to the distribution manager to make sure this problem is resolved and your delivery improves to a consistent basis. I appreciate your feedback and I will follow through to get the issue resolved.