The Bar Room

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***,Thank you for your assistanceI do not agree with The Bar Room's response, especially since they have found my personal email and sent me an email chain with correspondence to the party that should have been charged for the bill knowing there was a mistake on their end.However, I am happy for you to close the event case because *** expedited my dispute and credited me the moneyGiven *** did me right, I do not need to go into the details, but this was not a simple case of fraud, the put an another party's tab on my credit card, and this could have easily been resolved as *** knew *** could assist and would assist and I filed a complaint because The Bar Room was so unprofessional and rude during the whole process.They need to revisit their management, policies and procedures in the future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
***,Thank you for your assistanceI do not agree with The Bar Room's response, especially since they have found my personal email and sent me an email chain with correspondence to the party that should have been charged for the bill knowing there was a mistake on their end.However, I am happy for you to close the event case because *** expedited my dispute and credited me the moneyGiven *** did me right, I do not need to go into the details, but this was not a simple case of fraud, the put an another party's tab on my credit card, and this could have easily been resolved as *** knew *** could assist and would assist and I filed a complaint because The Bar Room was so unprofessional and rude during the whole process.They need to revisit their management, policies and procedures in the future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have a signed credit card receipt for the transaction in disputeWhile we said it's possible that the charge may have been erroneous, we have never "admitted" that it was our mistake since we have no way of knowing what her signature looks likeAlso, because of PCI compliance regulations, we
have no way of knowing the full credit card number of the card that was chargedWe advised the customer to put a dispute through *** *** which would put an immediate freeze on the charge until the issue is resolvedWhile I understand the frustration of the customer, we must follow protocol since we have a signed receiptWhile this is a large sum of money, the customer should understand that they are not responsible to pay a single penny of a disputed charge

We have a signed credit card receipt for the transaction in dispute. While we said it's possible that the charge may have been erroneous, we have never "admitted" that it was our mistake since we have no way of...

knowing what her signature looks like. Also, because of PCI compliance regulations, we have no way of knowing the full credit card number of the card that was charged. We advised the customer to put a dispute through [redacted] which would put an immediate freeze on the charge until the issue is resolved. While I understand the frustration of the customer, we must follow protocol since we have a signed receipt. While this is a large sum of money, the customer should understand that they are not responsible to pay a single penny of a disputed charge.

Review: I was at The Bar Room on May [redacted] and noticed on May [redacted] that they had put someone else's tab ($639) on my credit card. I called to inquire about this. They admitted that it was a mistake; however, they said that they could not cancel the transaction or reimburse me and that I would have to dispute it. Having worked in many restaurants, I know payments can be reimbursed and am extremely upset as this is not a small charge. While [redacted] will help me with a dispute, this could take months, and I'd like to get the issue resolved.Desired Settlement: I would like to be credited in the amount of $639.

Business

Response:

We have a signed credit card receipt for the transaction in dispute. While we said it's possible that the charge may have been erroneous, we have never "admitted" that it was our mistake since we have no way of knowing what her signature looks like. Also, because of PCI compliance regulations, we have no way of knowing the full credit card number of the card that was charged. We advised the customer to put a dispute through [redacted] which would put an immediate freeze on the charge until the issue is resolved. While I understand the frustration of the customer, we must follow protocol since we have a signed receipt. While this is a large sum of money, the customer should understand that they are not responsible to pay a single penny of a disputed charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],Thank you for your assistance. I do not agree with The Bar Room's response, especially since they have found my personal email and sent me an email chain with correspondence to the party that should have been charged for the bill knowing there was a mistake on their end.However, I am happy for you to close the event case because [redacted] expedited my dispute and credited me the money. Given [redacted] did me right, I do not need to go into the details, but this was not a simple case of fraud, the put an another party's tab on my credit card, and this could have easily been resolved as [redacted] knew [redacted] could assist and would assist and I filed a complaint because The Bar Room was so unprofessional and rude during the whole process.They need to revisit their management, policies and procedures in the future.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,