The Barns at Hamilton Station Vineyards

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) I never used the website to view the "terms" and was never referred to the website to see that the reservation was nonrefundableThey have clearly printed out a portion of their website as proof that they state the reservations are nonrefundable, but if you don't see the website, you won't see that little statement, either.2) I continue to maintain STRONGLY that I was NEVER told during the phone call or in any portion of the receipt (attached previously) that I received via email that the reservations were nonrefundable.3) I cannot simply use a credit for the winery because I do not live in the area and at the point where they offered me credit they had already ruined the prospect of visiting the establishment in the future4) This is poor business practiceFaulting the customer cannot be a strong way to maintain goodwill with a customer that was stuck in a bad spot, and I will strongly recommend anyone make reservations with the establishment in the future because of their unwillingness to bend slightly.Thank you Regards, [redacted]

After calling to make a reservation for a wine tasting, the person took my credit card info for what was supposed to be a refundable depositNo effort was made by the business to tell me that this was unrefundable even after I asked if we could use another card on the day of our reservationThere is no refund policy written on the website or on my receipt received by emailWith four days' notice I told them we would be unable to attend on the day of our scheduled wine tasting, plenty of notice given other wineries in the area require only one or two days notice and have fully refundable deposits, if any at allAfter contacting the winery numerous times, I was told by the owner that I would not receive a refund and that I would have to use my deposit towards another visitConsidering that multiple times I was told that I was wrong and that their employee who took my reservation had told his boss that he told me their refund policy (what employee would admit to a mistake that would

Customer called on Apr to make a group reservation for a wine tasting the
following dayCustomer was told when he made the reservation that a nonrefundable deposit will be taken due to the fact that we have to bring on the requisite number of staff to work the tastingsWe have only one tasting reserved per each hourCustomer emailed the following Tuesday saying that he had to cancel his tripWe re-informed the customer of our policy (that is on our website and is attached), and told him that he could come in on another day and the deposit would be prorated for that visitThe customer refusedPlease let me know if you have any further questions

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
1) I never used the website to view the "terms" and was never referred to the website to see that the reservation was nonrefundableThey have clearly printed out a portion of their website as proof that they state the reservations are nonrefundable, but if you don't see the website, you won't see that little statement, either2) I continue to maintain STRONGLY that I was NEVER told during the phone call or in any portion of the receipt (attached previously) that I received via email that the reservations were nonrefundable3) I cannot simply use a credit for the winery because I do not live in the area and at the point where they offered me credit they had already ruined the prospect of visiting the establishment in the future. 4) This is poor business practiceFaulting the customer cannot be a strong way to maintain goodwill with a customer that was stuck in a bad spot, and I will strongly recommend anyone make reservations with the establishment in the future because of their unwillingness to bend slightlyThank you
Regards,
*** ***

Customer called on 1 Apr 16 to make a group reservation for a wine tasting the following day. Customer was told when he made the reservation that a nonrefundable deposit will be taken due to the fact that we have to bring on the requisite number of staff to work the tastings. We have only one...

tasting reserved per each hour. Customer emailed the following Tuesday saying that he had to cancel his trip. We re-informed the customer of our policy (that is on our website and is attached), and told him that he could come in on another day and the deposit would be prorated for that visit. The customer refused.Please let me know if you have any further questions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 1) I never used the website to view the "terms" and was never referred to the website to see that the reservation was nonrefundable. They have clearly printed out a portion of their website as proof that they state the reservations are nonrefundable, but if you don't see the website, you won't see that little statement, either.2) I continue to maintain STRONGLY that I was NEVER told during the phone call or in any portion of the receipt (attached previously) that I received via email that the reservations were nonrefundable.3) I cannot simply use a credit for the winery because I do not live in the area and at the point where they offered me credit they had already ruined the prospect of visiting the establishment in the future. 4) This is poor business practice. Faulting the customer cannot be a strong way to maintain goodwill with a customer that was stuck in a bad spot, and I will strongly recommend anyone make reservations with the establishment in the future because of their unwillingness to bend slightly.Thank you.
Regards,
[redacted]