Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***, Per your request, we received your response to the bank statements and the dates were including Jan & Feb We vacated the property 2/28/that was our period ending prior to the day notice we gave [redacted] Apts so the dates do apply to what was owed If we owe anything like I stated before it would be our releting fee or one final months rent Also that amount we owe should have a deposit subtracted from that amount since we paid a total of $dollars for a deposit Also reminding you the apartment was professionally cleaned We contacted NCC per your request to propose a settlement and we spoke with [redacted] and he said that is not how settlement options work with NCC he said that Flournoy Properties must contact NCC with any settlement options So with the information we received from you a NCC this morning we are offering $and a request in writing stating when we pay the $you will remove this debt from all credit buearus and update the renters buearu to remove this from the renters buearu as well After the initial submission we sent stating the issues we had with this property we feel this is a more than fair settlement of this debt Truthfully we feel we shouldn't owe anything considering everything we went through with the now closed down apartment complex Please let us know if you accept this offer so we can get you in contact with our attorney to provide the proper documentation before we remit payment Thank you, [redacted] * [redacted]
Attached is a copy of the charges assessed to your account and the Cleaning Damage form that is part of your lease agreementI am glad to see that you state that if you owed any money you would be glad to take care of the billThat is all we are asking is that you pay for the cleaning charges and the one day of rent minus your security deposit which totals $The date that the collection agency received your file (according to their records) was July 18th which is days after your stated move-out date of June 16thWe are sorry for whatever reason you did not get notification of this debt, we performed in accordance with the lease agreement of sending a written notification to the last known addressIf you pay the balance due we will make sure your file is marked "satisfied" with a -0- balance
We have reviewed the bank statements you sent usThe dates on those statements were prior to you moving out on March 5, so they do not effect the balance of $on the final account statementI spoke with my boss and he said for you to contact NCC Business Solutions at 888-880-and offer them a settlement amountNCC will then contact us with that proposal [redacted] Flournoy Properties, LLC
I have contacted NCC and given them a settlement offer. They should be contacting Mr. and Mrs. [redacted] with this information. [redacted] Flournoy Properties, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In response to [redacted] 's response I attached bank account information that shows that we made payments to the apartment complex [redacted] *** It has been so long that I really dont remember if we just owe the releting fee or one month of the rent minus the deposit we also paid The deposit we paid was well over $dollars and I know they kept the deposit It would be ideal if you guys could subtract the deposit from the releting fee or the final months rent whichever we owe We had the apartment professionally cleaned when we left We have never had any issues like this with any complex and typically get our deposits back I also included the letter we wrote to the Revdex.com to give you any idea of what we dealt with from this complex We really want to resolve this matter and move forward We truly feel the charges were unfair I know that your company has responded to the Revdex.com complaint I just wanted to make sure you were updated in the event you didn't have the complaint letter information Thank you for responding to us this morning and I look forward to coming to a fair closure and resolution to this matter Thank You, [redacted]
yes, I understand Maintenance is scheduled Friday to work on the lighting at bldg Due to the bad weather conditions, wind etc and that the grounds have been too wet to stablize the ladder, the repair was postponed until a good weather day Thank you, *** ***, Community
Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am disputing how I made aware that I owed money if I owed anything at all. No one called me, emailed me, or sent me a regular piece of mail that I owed your company anything. It is obvious that you had my email address and phone number so if you did not have my new address why not use one of those methods to contact me? Is it Flournoy Properties standard practice that you do not contact someone that moved out to let them know they owe money? I lived at those apartments for 15 months and had a great relationship with the management and I am very shocked that your company treated me like this. Those apartments were some of the post expensive in the area, do you think I would not pay a $200 fee if I was made aware of it.
Your practices are misleading and you sold my debt to NCC without my knowledge and without proper contact to me in the first place. You said that you send them my debt on June 18th but that is clearly not true. The date on the credit report is from 6/1/2012 and the date on the bill is from 6/9/2012. You sent them the debt before the bill was even sent to me.
Flournoy Properties has deceptive practices and like I said before there are many Revdex.com complaints about this exact topic. I doubt it is a coincidence and it is a shame that after making relationships with customers your company does this sneaky move at the end of their stay. No wonder [redacted] went out of business. I am happy your company is not located in [redacted] anymore. I would make sure everyone knew about how you operate.
Also you did not attach the documents you said you would attach for review.
Regards,
[redacted]
Ms
[redacted] resided at [redacted] from April 23, 2011 through May 16,
2012. Ms. [redacted] provided a proper 60 day notice to move as required by the
lease agreement however she did not provide a written forwarding...
address on her
notice. Therefore any correspondence in regards to her deposit or charges was
sent to her last known address which was the address at the community. The mail
was not returned as undeliverable therefore no further attempts to contact her
were made by the apartment community. The policy common to most apartment
communities as well as Flournoy Properties is that if a previous resident that
still has an outstanding balance does not make payment arrangements within 15
days of the move-out date then the account is turned over to a professional
collection agency. Since no arrangements were made by Ms. [redacted] the account
was turned over to the NCC collection agency in late June. The reason the date
indicates June 1st on the Credit Report is that is when the funds were due to [redacted] According to NCC Collections they received the file on
or about June 18, 2012.
The
resident is given the opportunity to have an employee from [redacted] accompany them when the resident is ready to relinquish the keys to the
apartment and vacate the apartment. When the keys to Ms [redacted] were turned in,
the apartment was scheduled to be inspected for a final assessment as to
damages and/or cleaning condition. The apartment was inspected as the items
listed on the attached "Final Account Statement" were discovered.
Based on the lease agreement each of these items is listed with an appropriate
charge assessed if they are not found in "good and clean condition, minus
any normal wear and tear". The fees were assessed in accordance with the
lease agreement. The Final Account Statement indicates that the total amount of
cleaning fees as well as removing trash left in the apartment equaled $380. Ms
[redacted]'s security deposit of $150 was subtracted from the balance leaving a
balance of $230. Ms [redacted] paid rent through May 15, 2014 but the keys were not
turned in until May 16, 2014 therefore she owed an additional $14 in rent.
Adding the balance of $230 plus her rent balance of $14, Ms [redacted] has an
outstanding balance of $244.
Once
Ms [redacted] pays the outstanding balance of $244 to NCC Collections her account
will indicate a -0- balance. We believe the charges and the actions of the
staff at [redacted] to be legitimate and therefore believe Ms [redacted]
should pay this amount to clear her account.
Attached documents: (1) Final Account Statement; (2) Cleaning/Damage Checklist - document is part of every lease agreement.
If you have any questions please contact me.
Attached is a copy of the charges assessed to your account and the Cleaning Damage form that is part of your lease agreement. I am glad to see that you state that if you owed any money you would be glad to take care of the bill. That is all we are asking is that you pay for the cleaning charges and the one day of rent minus your security deposit which totals $244.00. The date that the collection agency received your file (according to their records) was July 18th which is 32 days after your stated move-out date of June 16th. We are sorry for whatever reason you did not get notification of this debt, we performed in accordance with the lease agreement of sending a written notification to the last known address. If you pay the balance due we will make sure your file is marked "satisfied" with a -0- balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
In response to [redacted]'s response I attached bank account information that shows that we made 2 payments to the apartment complex [redacted]. It has been so long that I really dont remember if we just owe the releting fee or one month of the rent minus the deposit we also paid. The deposit we paid was well over $400.00 dollars and I know they kept the deposit. It would be ideal if you guys could subtract the deposit from the releting fee or the final months rent whichever we owe. We had the apartment professionally cleaned when we left. We have never had any issues like this with any complex and typically get our deposits back. I also included the letter we wrote to the Revdex.com to give you any idea of what we dealt with from this complex. We really want to resolve this matter and move forward. We truly feel the charges were unfair. I know that your company has responded to the Revdex.com complaint I just wanted to make sure you were updated in the event you didn't have the complaint letter information. Thank you for responding to us this morning and I look forward to coming to a fair closure and resolution to this matter.
We have reviewed the bank statements you sent us. The dates on those statements were prior to you moving out on March 5, 2012 so they do not effect the balance of $3675.96 on the final account statement. I spoke with my boss and he said for you to contact NCC Business Solutions at 888-880-6020 and offer them a settlement amount. NCC will then contact us with that proposal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted],
Per your request, we received your response to the bank statements and the dates were including Jan 2012 & Feb 2012. We vacated the property 2/28/12 that was our period ending prior to the 60 day notice we gave [redacted] Apts so the dates do apply to what was owed. If we owe anything like I stated before it would be our releting fee or one final months rent. Also that amount we owe should have a deposit subtracted from that amount since we paid a total of $700 dollars for a deposit. Also reminding you the apartment was professionally cleaned. We contacted NCC per your request to propose a settlement and we spoke with [redacted] and he said that is not how settlement options work with NCC he said that Flournoy Properties must contact NCC with any settlement options. So with the information we received from you a NCC this morning we are offering $1000.00 and a request in writing stating when we pay the $1000.00 you will remove this debt from all 3 credit buearus and update the renters buearu to remove this from the renters buearu as well. After the initial submission we sent stating the issues we had with this property we feel this is a more than fair settlement of this debt. Truthfully we feel we shouldn't owe anything considering everything we went through with the now closed down apartment complex. Please let us know if you accept this offer so we can get you in contact with our attorney to provide the proper documentation before we remit payment.
I have pull the file for [redacted] and [redacted] this morning to review and contact [redacted]. I did receive a voicemail from Mr. [redacted] on May 27, 2014. I needed to pull the file prior to returning his call. Once I pulled the file I called Mr. [redacted] back to discuss his balance. We are...
currently working on a resolutions to his dispute.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***, Per your request, we received your response to the bank statements and the dates were including Jan & Feb We vacated the property 2/28/that was our period ending prior to the day notice we gave [redacted] Apts so the dates do apply to what was owed If we owe anything like I stated before it would be our releting fee or one final months rent Also that amount we owe should have a deposit subtracted from that amount since we paid a total of $dollars for a deposit Also reminding you the apartment was professionally cleaned We contacted NCC per your request to propose a settlement and we spoke with [redacted] and he said that is not how settlement options work with NCC he said that Flournoy Properties must contact NCC with any settlement options So with the information we received from you a NCC this morning we are offering $and a request in writing stating when we pay the $you will remove this debt from all credit buearus and update the renters buearu to remove this from the renters buearu as well After the initial submission we sent stating the issues we had with this property we feel this is a more than fair settlement of this debt Truthfully we feel we shouldn't owe anything considering everything we went through with the now closed down apartment complex Please let us know if you accept this offer so we can get you in contact with our attorney to provide the proper documentation before we remit payment Thank you, [redacted] * [redacted]
Attached is a copy of the charges assessed to your account and the Cleaning Damage form that is part of your lease agreementI am glad to see that you state that if you owed any money you would be glad to take care of the billThat is all we are asking is that you pay for the cleaning charges and the one day of rent minus your security deposit which totals $The date that the collection agency received your file (according to their records) was July 18th which is days after your stated move-out date of June 16thWe are sorry for whatever reason you did not get notification of this debt, we performed in accordance with the lease agreement of sending a written notification to the last known addressIf you pay the balance due we will make sure your file is marked "satisfied" with a -0- balance
We have reviewed the bank statements you sent usThe dates on those statements were prior to you moving out on March 5, so they do not effect the balance of $on the final account statementI spoke with my boss and he said for you to contact NCC Business Solutions at 888-880-and offer them a settlement amountNCC will then contact us with that proposal [redacted] Flournoy Properties, LLC
I have contacted NCC and given them a settlement offer. They should be contacting Mr. and Mrs. [redacted] with this information. [redacted] Flournoy Properties, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] In response to [redacted] 's response I attached bank account information that shows that we made payments to the apartment complex [redacted] *** It has been so long that I really dont remember if we just owe the releting fee or one month of the rent minus the deposit we also paid The deposit we paid was well over $dollars and I know they kept the deposit It would be ideal if you guys could subtract the deposit from the releting fee or the final months rent whichever we owe We had the apartment professionally cleaned when we left We have never had any issues like this with any complex and typically get our deposits back I also included the letter we wrote to the Revdex.com to give you any idea of what we dealt with from this complex We really want to resolve this matter and move forward We truly feel the charges were unfair I know that your company has responded to the Revdex.com complaint I just wanted to make sure you were updated in the event you didn't have the complaint letter information Thank you for responding to us this morning and I look forward to coming to a fair closure and resolution to this matter Thank You, [redacted]
yes, I understand Maintenance is scheduled Friday to work on the lighting at bldg Due to the bad weather conditions, wind etc and that the grounds have been too wet to stablize the ladder, the repair was postponed until a good weather day Thank you, *** ***, Community
Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am disputing how I made aware that I owed money if I owed anything at all. No one called me, emailed me, or sent me a regular piece of mail that I owed your company anything. It is obvious that you had my email address and phone number so if you did not have my new address why not use one of those methods to contact me? Is it Flournoy Properties standard practice that you do not contact someone that moved out to let them know they owe money? I lived at those apartments for 15 months and had a great relationship with the management and I am very shocked that your company treated me like this. Those apartments were some of the post expensive in the area, do you think I would not pay a $200 fee if I was made aware of it.
Your practices are misleading and you sold my debt to NCC without my knowledge and without proper contact to me in the first place. You said that you send them my debt on June 18th but that is clearly not true. The date on the credit report is from 6/1/2012 and the date on the bill is from 6/9/2012. You sent them the debt before the bill was even sent to me.
Flournoy Properties has deceptive practices and like I said before there are many Revdex.com complaints about this exact topic. I doubt it is a coincidence and it is a shame that after making relationships with customers your company does this sneaky move at the end of their stay. No wonder [redacted] went out of business. I am happy your company is not located in [redacted] anymore. I would make sure everyone knew about how you operate.
Also you did not attach the documents you said you would attach for review.
Regards,
[redacted]
Ms
[redacted] resided at [redacted] from April 23, 2011 through May 16,
2012. Ms. [redacted] provided a proper 60 day notice to move as required by the
lease agreement however she did not provide a written forwarding...
address on her
notice. Therefore any correspondence in regards to her deposit or charges was
sent to her last known address which was the address at the community. The mail
was not returned as undeliverable therefore no further attempts to contact her
were made by the apartment community. The policy common to most apartment
communities as well as Flournoy Properties is that if a previous resident that
still has an outstanding balance does not make payment arrangements within 15
days of the move-out date then the account is turned over to a professional
collection agency. Since no arrangements were made by Ms. [redacted] the account
was turned over to the NCC collection agency in late June. The reason the date
indicates June 1st on the Credit Report is that is when the funds were due to [redacted] According to NCC Collections they received the file on
or about June 18, 2012.
The
resident is given the opportunity to have an employee from [redacted] accompany them when the resident is ready to relinquish the keys to the
apartment and vacate the apartment. When the keys to Ms [redacted] were turned in,
the apartment was scheduled to be inspected for a final assessment as to
damages and/or cleaning condition. The apartment was inspected as the items
listed on the attached "Final Account Statement" were discovered.
Based on the lease agreement each of these items is listed with an appropriate
charge assessed if they are not found in "good and clean condition, minus
any normal wear and tear". The fees were assessed in accordance with the
lease agreement. The Final Account Statement indicates that the total amount of
cleaning fees as well as removing trash left in the apartment equaled $380. Ms
[redacted]'s security deposit of $150 was subtracted from the balance leaving a
balance of $230. Ms [redacted] paid rent through May 15, 2014 but the keys were not
turned in until May 16, 2014 therefore she owed an additional $14 in rent.
Adding the balance of $230 plus her rent balance of $14, Ms [redacted] has an
outstanding balance of $244.
Once
Ms [redacted] pays the outstanding balance of $244 to NCC Collections her account
will indicate a -0- balance. We believe the charges and the actions of the
staff at [redacted] to be legitimate and therefore believe Ms [redacted]
should pay this amount to clear her account.
Attached documents: (1) Final Account Statement; (2) Cleaning/Damage Checklist - document is part of every lease agreement.
If you have any questions please contact me.
Attached is a copy of the charges assessed to your account and the Cleaning Damage form that is part of your lease agreement. I am glad to see that you state that if you owed any money you would be glad to take care of the bill. That is all we are asking is that you pay for the cleaning charges and the one day of rent minus your security deposit which totals $244.00. The date that the collection agency received your file (according to their records) was July 18th which is 32 days after your stated move-out date of June 16th. We are sorry for whatever reason you did not get notification of this debt, we performed in accordance with the lease agreement of sending a written notification to the last known address. If you pay the balance due we will make sure your file is marked "satisfied" with a -0- balance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
In response to [redacted]'s response I attached bank account information that shows that we made 2 payments to the apartment complex [redacted]. It has been so long that I really dont remember if we just owe the releting fee or one month of the rent minus the deposit we also paid. The deposit we paid was well over $400.00 dollars and I know they kept the deposit. It would be ideal if you guys could subtract the deposit from the releting fee or the final months rent whichever we owe. We had the apartment professionally cleaned when we left. We have never had any issues like this with any complex and typically get our deposits back. I also included the letter we wrote to the Revdex.com to give you any idea of what we dealt with from this complex. We really want to resolve this matter and move forward. We truly feel the charges were unfair. I know that your company has responded to the Revdex.com complaint I just wanted to make sure you were updated in the event you didn't have the complaint letter information. Thank you for responding to us this morning and I look forward to coming to a fair closure and resolution to this matter.
Thank You,
[redacted]
We have reviewed the bank statements you sent us. The dates on those statements were prior to you moving out on March 5, 2012 so they do not effect the balance of $3675.96 on the final account statement. I spoke with my boss and he said for you to contact NCC Business Solutions at 888-880-6020 and offer them a settlement amount. NCC will then contact us with that proposal.
[redacted]
Flournoy Properties, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted],
Per your request, we received your response to the bank statements and the dates were including Jan 2012 & Feb 2012. We vacated the property 2/28/12 that was our period ending prior to the 60 day notice we gave [redacted] Apts so the dates do apply to what was owed. If we owe anything like I stated before it would be our releting fee or one final months rent. Also that amount we owe should have a deposit subtracted from that amount since we paid a total of $700 dollars for a deposit. Also reminding you the apartment was professionally cleaned. We contacted NCC per your request to propose a settlement and we spoke with [redacted] and he said that is not how settlement options work with NCC he said that Flournoy Properties must contact NCC with any settlement options. So with the information we received from you a NCC this morning we are offering $1000.00 and a request in writing stating when we pay the $1000.00 you will remove this debt from all 3 credit buearus and update the renters buearu to remove this from the renters buearu as well. After the initial submission we sent stating the issues we had with this property we feel this is a more than fair settlement of this debt. Truthfully we feel we shouldn't owe anything considering everything we went through with the now closed down apartment complex. Please let us know if you accept this offer so we can get you in contact with our attorney to provide the proper documentation before we remit payment.
Thank you,
[redacted]
[redacted]
I have pull the file for [redacted] and [redacted] this morning to review and contact [redacted]. I did receive a voicemail from Mr. [redacted] on May 27, 2014. I needed to pull the file prior to returning his call. Once I pulled the file I called Mr. [redacted] back to discuss his balance. We are...
currently working on a resolutions to his dispute.
[redacted]
Flournoy Properties, LLC
I have contacted NCC and given them a settlement offer. They should be contacting Mr. and Mrs. [redacted] with this information.
[redacted]
Flournoy Properties, LLC