Initial Business Response / [redacted] (1000, 8, 2016/07/12) */ Mrs [redacted] was not there at the close of the project to do a walkthrough so we schedule another day to do soOur service representative who did the walk through did not use a punch list to handle the remaining concernsWhen he reported to the office he stated that everything was fineWe didn't know there were some items that still needed addressed until we received this complaintAs soon as we realized there was some touch up items we immediately took care if themIf our representative would have followed the punch list procedure we could have avoided the issueWe do apologize to our customer for the extra time it took to take care of the items
Initial Business Response /* (1000, 8, 2016/07/12) */
Mrs [redacted] was not there at the close of the project to do a walkthrough so we schedule another day to do so. Our service representative who did the walk through did not use a punch list to handle the remaining concerns. When he reported to the...
office he stated that everything was fine. We didn't know there were some items that still needed addressed until we received this complaint. As soon as we realized there was some touch up items we immediately took care if them. If our representative would have followed the punch list procedure we could have avoided the issue. We do apologize to our customer for the extra time it took to take care of the items.
Initial Business Response / [redacted] (1000, 8, 2016/07/12) */ Mrs [redacted] was not there at the close of the project to do a walkthrough so we schedule another day to do soOur service representative who did the walk through did not use a punch list to handle the remaining concernsWhen he reported to the office he stated that everything was fineWe didn't know there were some items that still needed addressed until we received this complaintAs soon as we realized there was some touch up items we immediately took care if themIf our representative would have followed the punch list procedure we could have avoided the issueWe do apologize to our customer for the extra time it took to take care of the items
Initial Business Response /* (1000, 8, 2016/07/12) */
Mrs [redacted] was not there at the close of the project to do a walkthrough so we schedule another day to do so. Our service representative who did the walk through did not use a punch list to handle the remaining concerns. When he reported to the...
office he stated that everything was fine. We didn't know there were some items that still needed addressed until we received this complaint. As soon as we realized there was some touch up items we immediately took care if them. If our representative would have followed the punch list procedure we could have avoided the issue. We do apologize to our customer for the extra time it took to take care of the items.