The Basic Basement Company

We were hired to remodel their downstairs bathroom The original water source to their shower was connected through the laundry room by a washer machine hose We did not do any plumbing work from the original water source This was how it was hooked up prior to our arrival We were NOT hired to do any plumbing from the water source to the bathroom We were only hired to remodel the content of the bathroom only The cost to do the additional work was quoted to [redacted] to be $ From the looks of this complaint and the dispute of the amount of $it appears she hired another contractor to correct the issue We don't feel [redacted] is due any money from us to resolve the pre-existing condition with her plumbing Weather the [redacted] used our company or another a company, they would of had to pay to get this work completed Thank You

In response to [redacted] post: We have been communicating with [redacted] to resolve her issue amicably Before starting the basement finishing project, we applied for permits with her townshipThe township approved the permits, and inspected and passed all work performed for this project We have taken the position that we did nothing to compromise the waterproofing system, and that the system itself was not installed or functioning properlyAccording to [redacted] , she hired an engineering company that was recommended to her by her attorney to determine who was at fault - our company or the waterproofing companyAfter an onsite visit by the engineering firm, which [redacted] referred to as [redacted] stated that [redacted] findings were that we compromised the waterproofing system and she requested the we pay her $1,to have the waterproofing company to fix the issueBefore we agreed to pay the amount, we requested a written copy of [redacted] report and a release of liability from her Attorney after payment was made [redacted] denied both requestsWe tried to contact [redacted] Engineering to pay for and obtain a written copy of the reportA search on Google yielded no results for any engineering firm in New Jersey with that nameWe remain open to resolving this issue with [redacted] To do so, we simply need a copy of the report stating that we were at fault and a release from her Attorney stating that after payment is made that we will not be liable for any future water issuesWe would appreciate you contacting our office to move forwardThank you

Complaint: [redacted] I am rejecting this response because: It's not even reasonable for Basic Basements to expect me to come out of pocket more money in order for them to make this right The engineer report is another expense that I'm not willing to pay I'm the consumer caught in the middle and I'm already out $1,295.00, massive inconvenience including loss of work and have mold on the trim which is a serious health concern and a hole in my new construction that we just completed months ago This company has been unreasonable and unwilling to meet us half way in correcting the issue that they caused3p stands for Third Party Regards, [redacted]

We were hired to remodel their downstairs bathroom.  The original water source to their shower was connected through the laundry room by a washer machine hose. 
  We did not do any plumbing work from the original water source.  This was how it was hooked up prior to...

our arrival.  
  We were NOT hired to do any plumbing from the water source to the bathroom.  We were only hired to remodel the content of the bathroom only. 
  The cost to do the additional work was quoted to [redacted] to be $375.  From the looks of this complaint and the dispute of the amount of $550 it appears she hired another contractor to 
  correct the issue. 
 
   We don't feel [redacted] is due any money from us to resolve the pre-existing condition with her plumbing.  
 
   Weather the [redacted] used our company or another a company, they would of had to pay to get this work completed.  
 
   Thank You ...

In response to [redacted] post: We have been communicating with [redacted] to resolve her issue amicably Before starting the basement finishing project, we applied for permits with her township. The township approved the permits, and inspected and passed all work performed for this project. ...

We have taken the position that we did nothing to compromise the waterproofing system, and that the system itself was not installed or functioning properly. According to [redacted], she hired an engineering company that was recommended to her by her attorney to determine who was at fault - our company or the waterproofing company. After an onsite visit by the engineering firm, which [redacted] referred to as [redacted] stated that [redacted] findings were that we compromised the waterproofing system and she requested the we pay her $1,295 to have the waterproofing company to fix the issue. Before we agreed to pay the amount, we requested a written copy of [redacted] report and a release of liability from her Attorney after payment was made. [redacted] denied both requests. We tried to contact [redacted] Engineering to pay for and obtain a written copy of the report. A search on Google yielded no results for any engineering firm in New Jersey with that name. We remain open to resolving this issue with [redacted]. To do so, we simply need a copy of the report stating that we were at fault and a release from her Attorney stating that after payment is made that we will not be liable for any future water issues. We would appreciate you contacting our office to move forward. Thank you.

Complaint: [redacted]
 
I am rejecting this response because:
It's not even reasonable for Basic Basements to expect me to come out of pocket more money in order for them to make this right.  The engineer report is another expense that I'm not willing to pay.  I'm the consumer caught in the middle and I'm already out $1,295.00, massive inconvenience including loss of work and have mold on the trim which is a serious health concern and a hole in my new construction that we just completed 2 months ago.   This company has been unreasonable and unwilling to meet us half way in correcting the issue that they caused. 3p stands for Third Party. 
Regards,
[redacted]

Review: I hired this company to remodel my bathroom. Just recently I noticed there was a leak in my laundry room where they hooked up the shower. I had a licensed plumber come in to look at the leak and I was advised that this company used washing machine hoses to hook up my shower which is not only a code violation, but very dangerous. I contacted the company to make them aware of the issue & to have them correct it. They said that they knew it was hooked up incorrectly and if I wanted it done correctly, they could "upgrade" it for me at an additional fee.Desired Settlement: I would like the company to refund $550, the amount of money I had to pay to hire a licensed plumber to come & correct what they had done.

Business

Response:

We were hired to remodel their downstairs bathroom. The original water source to their shower was connected through the laundry room by a washer machine hose.

We did not do any plumbing work from the original water source. This was how it was hooked up prior to our arrival.