The Bath Company

Initial Business Response / [redacted] (1000, 6, 2016/10/08) */ Our deepest sincere apologiesWe did fumble the ball on this jobWe look to make our new process's moving forward seem less so that future customers do not have to go through thisWe addressed all of the customers issues to her satisfaction and made sure she is happy with everything Thank You, Paul Basso Final Business Response / [redacted] (1000, 11, 2016/11/02) */ This is the replay from my book keeperIf there is anything else you need from us please let me know From: [redacted] [mailto: [redacted] @gmail.com] Sent: Wednesday, October 26, XXXX XX:XX AM To: [redacted] Subject: Re: FW: Revdex.com Complaint #XXXXXXXX This was showed paid in full on 10/20/I received a call from Ms [redacted] on October 18th and I explained to her that I have not been in the office to adjust her invoice after we proved paymentI told her I have been in and out since my son died this monthShe was sympathetic and understood that I would have this invoice corrected by Friday, October 21, As you can see it was corrected on Thursday, October 20th and sent to her immediatelyShe did view this invoice on 10/20/I apologized to her for the confusion through the transition of ownershipIt was unfortunate that part of her payment went to the previous owner System screen shot October 21, DAYS AGO [redacted] Viewed this invoice Oct 21, 3:pm Central Daylight Time October 20, DAYS AGO [redacted] Viewed this invoice Oct 20, 7:pm Central Daylight Time You Sent this invoice Oct 20, 10:am Central Daylight Time On Mon, Oct 24, at 3:PM, [redacted] wrote: Please send her a paid in full receipt

I am rejecting this response because: I NEVER RECEIVED AN E-MAIL FROM THE BATH CO.NOR DID I GET A COPY OF A CONTRACT ,TILL I WENT TO HIS OFFICE AND HE WENT AND PRINTED ME ONE ,,I WAS NOT AWARE OF DAY LIMIT TO CANCEL ,HE WAS REALLY RUDE TO ME AND I NEVER AGREED TO PAY HIM ANY THING, I DID SAY TO HIM THAT I WOULD TALK TO MY ATTORNEY,,HE SAID GO AHEAD ,I ALSO HAVE AN ATTORNEY ,AND I AM SURE THAT HE CAN USE THE MATERIAL IF IN FACT THEY ORDER ANY , TALK WITH OTHER COMPANY'S AND THEY SAID THAT IS BAD BUSINESS ,AND SHAME ON HIM..AND ADVISE ME TO WRITE THE Revdex.com AND THE COMPANY THAT HE TURN TO GREEN-SKY AND I DID NOT KNOW THEY HAD TURN IT OVER TO SOMEONE ELSE ,TO COLLECT ?? ,GREEN- SKY WAS VERY NICE TO ME AND DROPPED THEIR',AND I AM SO HURT AND ANGRY THAT THE BATH CO, CAN DO THIS TO ME,, I CAN NOT AFFORD TO PAY ANY THING,AND THAT IS WHAT I TOLD HIM, I HOPE YOU CAN HELP, THANK YOU [redacted] ,,I AM ON A FIX INCOME ALSO

*** and the Revdex.com,*** and I discussed this issue in my office face to face in great detailWhen *** came in to the show room she knew she had signed a contract and she got an email receipt of it(Please see attached signed contract)She wanted to cancel because "she got an unexpected tax
bill" from her husband passing or something along those linesAs sorry we are to hear about her husband passing and the unexpected tax bill, that is why we have contractsNormally we charge a 20% cancelation fee but because of her situation and circumstances I was trying to be nice and only charge her a $cancelation fee and she agreed to this while she was in my office Now *** has contacted the finance company that she applied for her financing and disputing the charge and also contacted the Revdex.com. As sorry as we are for her loss and her situation we had already bought the materials to do her job and are still currently sitting on those materials which by the way was four times the cost of what I am charging her to cancel her contract *** ***

Initial Business Response /* (1000, 6, 2016/10/08) */
Our deepest sincere apologies. We did fumble the ball on this job. We look to make our new process's moving forward seem less so that future customers do not have to go through this. We addressed all of the customers issues to her satisfaction...

and made sure she is happy with everything.
Thank You,
Paul Basso
Final Business Response /* (1000, 11, 2016/11/02) */
This is the replay from my book keeper... If there is anything else you need from us please let me know...
From: [redacted] [mailto:[redacted]@gmail.com]
Sent: Wednesday, October 26, XXXX XX:XX AM
To: [redacted]
Subject: Re: FW: Revdex.com Complaint #XXXXXXXX
This was showed paid in full on 10/20/2016. I received a call from Ms. [redacted] on October 18th and I explained to her that I have not been in the office to adjust her invoice after we proved payment. I told her I have been in and out since my son died this month. She was sympathetic and understood that I would have this invoice corrected by Friday, October 21, 2016. As you can see it was corrected on Thursday, October 20th and sent to her immediately. She did view this invoice on 10/20/2016. I apologized to her for the confusion through the transition of ownership. It was unfortunate that part of her payment went to the previous owner.
System screen shot
October 21, 2016
5 DAYS AGO
[redacted] Viewed this invoice.
Oct 21, 3:27 pm Central Daylight Time
October 20, 2016
6 DAYS AGO
[redacted] Viewed this invoice.
Oct 20, 7:02 pm Central Daylight Time
You Sent this invoice.
Oct 20, 10:57 am Central Daylight Time
On Mon, Oct 24, 2016 at 3:36 PM, [redacted] wrote:
Please send her a paid in full receipt...

I am rejecting this response because:
I NEVER RECEIVED AN E-MAIL FROM THE BATH CO.NOR DID I GET A COPY OF A CONTRACT ,TILL I WENT TO HIS OFFICE  AND  HE WENT AND  PRINTED ME ONE ,,I WAS NOT AWARE OF  3 DAY LIMIT TO CANCEL ,HE WAS REALLY RUDE TO ME AND   I NEVER AGREED TO PAY HIM ANY THING, I DID SAY TO HIM THAT I WOULD TALK TO MY ATTORNEY,,HE SAID GO AHEAD ,I ALSO HAVE AN ATTORNEY ,AND  I AM SURE  THAT  HE CAN USE THE MATERIAL  IF IN FACT THEY ORDER  ANY , TALK WITH OTHER COMPANY'S  AND THEY SAID THAT IS BAD BUSINESS ,AND SHAME ON HIM..AND ADVISE ME TO WRITE THE Revdex.com AND THE COMPANY THAT HE TURN  TO GREEN-SKY  AND I DID NOT KNOW THEY HAD TURN IT OVER TO SOMEONE ELSE ,TO COLLECT ?? ,GREEN- SKY WAS VERY NICE TO ME AND DROPPED THEIR',AND I AM SO  HURT AND ANGRY THAT  THE  BATH CO,   CAN DO THIS TO ME,,  I CAN NOT AFFORD TO PAY ANY THING,AND THAT IS WHAT I TOLD  HIM, I  HOPE YOU CAN HELP,   THANK YOU [redacted]  ,,I AM ON A FIX INCOME  ALSO

Hello [redacted],Our sincerest apologies. Tyler one of our sales reps has put in his two week notice and we were letting him still run appointments until his final day. I was under the understanding that he was making all of his appointments. We had heard no different. Your Revdex.com complaint was the first...

I had heard about it. Missing an appointment is just plain and simple bad business and we try never to do it. Also we do ask that both homeowners or decision makers be home at the time of the appointment so that we might finalize the deal at that time, that is the only reason we ask that question. But if your the only person and decision maker that is all we need. Again please accept our sincere apologies for the misunderstandings we would appreciate another opportunity to come to your home. Please let me know what day and time works best for you and I will schedule it myself and make sure someone is there this time.Thank You,Paul Basso