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The Bath Planet of Arkansas, LLC

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Reviews The Bath Planet of Arkansas, LLC

The Bath Planet of Arkansas, LLC Reviews (1)

This is a NEGATIVE review: Like a previous review I read regarding this business, I was put off for weeks (after paying half of a nearly $6, 000 job up front). They said we were waiting for the tile to come in. It was the standard 4x4 bathroom tile that Home Depot and Lowes carries. I kept telling them Lowes had it. They told me they ordered it from someone else and had already paid them "thousands of dollars." Well, this tile is the least expensive there is, so ... Anyway, the tile finally came in and the tile guy was halfway done before I realized it did not match the existing tile on my wall (even though they had taken a sample tile to match!) I didn't want to tear it out and start over; I was ready to get it done, so I called attention to the mismatch but didn't make a fuss. The tiler did a good job; even apologizing about the delay and the mismatched colors. No one else ever apologized for getting the color wrong.
The other work--a new cypress ceiling, etc. --was done unprofessionally. The tile guy had to basically waste the first day, as he showed up ready to work but the other guy hadn't done his part, so tile guy had to bide his time. The other guy brought a stack of cypress wood, pondered how to install it, came back the next day, picked a few random pieces and installed them; replaced the vents by screwing them into the wood ceiling instead of back into the vent duct. He also couldn't get the bath tub faucet and knobs to be stationary. Finally, he had to call in another guy to do it after several tries. And then he asked for the second half of payment at that time. Since they were always nice in a "yes, ma'am" sort of way, I paid, thinking Chris, the manager/supervisor, would come inspect the job. He didn't come. Eventually, I had another contractor I had worked with before come install trim. Overall, the bathroom looks nice, despite the mismatched cobalt blue tile. I've called BathPlanet a few times asking if anyone wants to follow up with a "customer satisfaction" call. Nope, even though my house is on Chris' daily commuter route. Anyway, two of the cypress boards are cracked--Chris says wood is going to dry and crack over time (it's been only two months! and I do believe it was cracked when it was installed). Chris basically told me they got the wood out of the rafters of some warehouse, and the guy who installed it had to look for good enough pieces for my ceiling. Is this my fault?! I paid them for quality workmanship and materials--I thought. As to the mismatched tiles--he told me that the light in my bathroom had changed the color of my original tiles! Are you kidding me?! They match the cobalt blue tiles that Lowes carries. Finally, the grout in the corner of the shower has a four foot crack. I asked them if they could send the tile guy to fix it. They said they would try to find his number, and he would be contacting me next day. They don't have their own guy's number?! Surprise! I never heard from anyone. Oh, and they told me that tile doesn't last forever, and I should expect to have to repair grout on a regular basis. Again, THEY sold me this job! Do they not stand behind their workmanship and materials? and I know that tile and grout SHOULD last quite a long time.

I believe it all boils down to incompetence. I just wanted the guy to come by my house as a courtesy and let me point out a couple things, but he refuses. Instead, they had the nerve to ask me to email them photos of the finished bathroom for their files.

Whatever, I do NOT recommend this business.

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Address: 1801 Higdon Ferry Rd STE C, Hot Springs, Arkansas, United States, 71913-7299

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