The BBQ Butlers

Our company called todayWe have scheduled the appointment to fix their ignitorWe will not be charging them for the service fee or part, and will be paying that out of our pocketThis is to accommodate the longer time, to fulfill the request (but to clarify it was not an not prior paid agreement).Best Regards,M [redacted] from BBQ Butler

Complaint: I am rejecting this response because: It has been days, almost months---M [redacted] ,who answered the phone, repeatedly said I do not know what my boss wants to doAdditionally I even sent a email that I would be forced to file a complaint for their lack of job completion.the manufacturer of the grill which is Weber, and model GenesisThey should not have come out clean, collect for part and left.The grill would probably have to be taken apart to install igniter at this time.! When we initially called my husband said the igniter did not work!!! The was quoted the $For everything I had and have a grill we can not turn onWe were asked for a check, but left no invoice or receipt.My suggestion is they come out and finish the jobWithout added fees Regards, E [redacted] ***

Complaint: I am rejecting this response because:I had filed a complaint that BBQ Butler had been to our home to replace the igniter on our BBQ, and cleanThey did not bring the igniter, but collected a check and promised to return with igniterI have a BBQ that I can not lightWhen I filed the original complaint, they had stalled for daysRecently they did not show up when promised---they would have it repaired by a certain date as they had not ordered the part! After more calls on my part they Scheduled for tFeb.11, They did call claiming vehicle problemsWe agreed they would call on Monday Feb15, and rescheduleThey did not call or reschedule!, I just got an email that the case was closedI would close it if they completed the job.Either finish the job NOW , it is now about monthsOr refund my $250.with a cashiers checkI had a BBQ that did not work, and still have one that does not work, and will have to be taken apart to repairThe owner had previously written that it was a once in a lifetime, but continue their same behavior Regards, E [redacted] ***

To whomever it may concern,There is no excuse for our negligenceThis has been a poor example of our company's follow through, caused by a once-and-only lack of professionalismI would like to clarify some details, however, to better understand this situation from both sidesFirst, our price of
$includes one service: the thorough cleaning and inspection of your grillIn this case, we provided our service to the best of our abilityOur $250, however, does not include the actual repair and cost of parts in an ignitor fix (as made clear through our company's phone representative and website)This is done for an added charge at a different time, which has not been paid/scheduledIn certain cases, it takes a while to acquire parts for the repair, as with this caseSo while we may have lacked a quick response to this problem, we have not broken any agreement with our customerWe did promise and continue to strive to accomplish our promiseWe apologize for any harm it has caused to the customer. Sorry again,The BBQ Butlers

Complaint: 11110787
I am rejecting this response because:I had filed a complaint that BBQ Butler had been to our home to replace the igniter on our BBQ, and clean. They did not bring the igniter, but collected a check and promised to return with igniter. I have a BBQ that I can not light. When I filed the original complaint, they had stalled for 73 days. Recently they did not show up when promised---they would have it repaired by a certain date as they had not ordered the part! After more calls on my part they Scheduled for tFeb.11, 2016. They did call claiming vehicle problems. We agreed they would call on Monday Feb. 15, and reschedule. They did not call or reschedule!, I just got an email that the case was closed. I would close it if they completed the job.Either finish the job NOW , it is now about 3 months. Or refund my $250.with a cashiers check. I had a BBQ that did not work, and still have one that does not work, and will have to be taken apart to repair. The owner had previously written that it was a once in a lifetime, but continue their same behavior.
Regards,
E[redacted]

Complaint: 11110787
I am rejecting this response because:
It has been 73 days, almost 3 months---M[redacted] ,who answered the phone, repeatedly said I do not know what my boss wants to do. Additionally  I even sent a email that I would be forced to file a complaint for their lack of job completion.the manufacturer of the grill which is Weber, and model Genesis. They should not have come out clean, collect for part and left.The grill would probably have to be taken apart to install igniter at this time.! When we initially called my husband said the igniter did not work!!! The was quoted the $250. For everything  I had and have a grill we can not turn on. We were asked for a check, but left no invoice or receipt.My suggestion is they come out and finish the job. Without added fees. 
Regards, 
E[redacted]

Our company called today. We have scheduled the appointment to fix their ignitor. We will not be charging them for the service fee or part, and will be paying that out of our pocket. This is to accommodate the longer time, to fulfill the request (but to clarify it was not an not prior paid agreement).Best Regards,M[redacted] from BBQ Butler