The Beacon Inn

This guest booked and paid for a room with us for three nights in May in which our Inn happened to be 100% bookedThe morning after their first night's stay, they informed the front desk host that their air conditioner was not working properlyUpon receiving this information, the staff member promptly went to the room and confirmed that the air conditioner was not working properlyWithin a matter of minutes, thereafter, a manager was on site and offered to replace it immediately with a brand new unit that he had in the building just in case such a situation were to ariseThe guests declined the offer and chose to leave the InnThe room, as always was clean and tidy and looks nearly identical to the picture on the internetgiven the facts and circumstances which we have delineated above, it is not our intention to issue a refund to this guest.?

Withen minutes of hearing that Ms [redacted] had low heat in her room, we had men onsiteThe guest had already left the propertydespite the fact that we told her to please wait and we would be there in minutesOur staff members found the heat was working fine in her room and both staff members took a temperature reading of degreesWe don't understand the reason for the complaintIf you have any further questions please do not hesitate to contact us

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business response, again, is based on their imagination and has nothing to do with the truth scenario which I described in my complaintSince they choose to respond with this imaginary story I don't think that there is a point to continue this dialogueAnd dear manager, whoever you are, you and I know the truthYou managed to take my money but not my memory Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Since I am supposed to reply in a civilized manner, Ill say that the business reply is not based on the actual facts or the truthThere was no manager in the place, and if there was one, he refused to talk with usWe were not offer anything, and we checked out, only after we got the front desk approval Regards, [redacted] ***

Withen minutes of hearing that Ms*** had low heat in her room, we had men onsiteThe guest had already left the propertydespite the fact that we told her to please wait and we would be there in minutesOur staff members found the heat was working fine in her room and both staff
members took a temperature reading of degreesWe don't understand the reason for the complaintIf you have any further questions please do not hesitate to contact us.

Withen minutes of hearing that Ms*** had low heat in her room, we had men onsiteThe guest had already left the propertydespite the fact that we told her to please wait and we would be there in minutesOur staff members found the heat was working fine in her room and both staff
members took a temperature reading of degreesWe don't understand the reason for the complaintIf you have any further questions please do not hesitate to contact us

This guest booked and paid for a room with us for three nights in May in which our Inn happened to be 100% bookedThe morning after their first night's stay, they informed the front desk host that their air conditioner was not working properlyUpon receiving this information, the staff member
promptly went to the room and confirmed that the air conditioner was not working properlyWithin a matter of minutes, thereafter, a manager was on site and offered to replace it immediately with a brand new unit that he had in the building just in case such a situation were to ariseThe guests declined the offer and chose to leave the InnThe room, as always was clean and tidy and looks nearly identical to the picture on the internetgiven the facts and circumstances which we have delineated above, it is not our intention to issue a refund to this guest.

The manager had talked to the guests in person the day the event took placeThey were not interested in having us install a brand new air conditioner or being moved to another roomThe host on duty never offered any indication of any kind to the guestFurthermore the host remembers the case distinctly and never told the guest they would be getting a refundGiven the facts and circumstances mentioned again, it is not our intention to issue a refund to this guest.

This guest booked and paid for a room with us for three nights in May in which our Inn happened to be 100% bookedThe morning after their first night's stay, they informed the front desk host that their air conditioner was not working properlyUpon receiving this information, the staff member
promptly went to the room and confirmed that the air conditioner was not working properlyWithin a matter of minutes, thereafter, a manager was on site and offered to replace it immediately with a brand new unit that he had in the building just in case such a situation were to ariseThe guests declined the offer and chose to leave the InnThe room, as always was clean and tidy and looks nearly identical to the picture on the internetgiven the facts and circumstances which we have delineated above, it is not our intention to issue a refund to this guest

The manager had talked to the guests in person the day the event took placeThey were not interested in having us install a brand new air conditioner or being moved to another roomThe host on duty never offered any indication of any kind to the guestFurthermore the host remembers the case distinctly and never told the guest they would be getting a refundGiven the facts and circumstances mentioned again, it is not our intention to issue a refund to this guest

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Since I am supposed to reply in a civilized manner, Ill say that the business reply is not based on the actual facts or the truthThere was no manager in the place, and if there was one, he refused to talk with usWe were not offer anything, and we checked out, only after we got the front desk approval
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The business response, again, is based on their imagination and has nothing to do with the truth scenario which I described in my complaint. Since they choose to respond with this imaginary story I don't think that there is a point to continue this dialogue. And dear manager, whoever you are, you and I know the truth. You managed to take my money but not my memory.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]Please add your rejection comments below.?
The business response, again, is based on their imagination and has nothing to do with the truth scenario which I described in my complaintSince they choose to respond with this imaginary story I don't think that there is a point to continue this dialogueAnd dear manager, whoever you are, you and I know the truthYou managed to take my money but not my memory
Regards,
[redacted]
?
?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Since I am supposed to reply in a civilized manner, Ill say that the business reply is not based on the actual facts or the truth. There was no manager in the place, and if there was one, he refused to talk with us. We were not offer anything, and we checked out, only after we got the front desk approval.
Regards,
[redacted]