The Beat Goes On

I was very disappointed with this storeWe ordered a living room set on December 27, and were told it would be delivered at the beginning of FebruaryIn February we were notified that the product was still not available Three delivery dates later (all cancelled less than hours prior to delivery) we still did not have our furnitureWe cancelled our order in mid April as they still did not have our productThe store manager didn't even try to rectify the situation (because he had no product and could not give us a definitive delivery date)I have never experienced such poor customer service before or dealt with a more incompetent business managerI would advise anyone considering Ashley Furniture Saskatoon to shop at a more reputable store

We ordered a sectional last Spring. We mentioned it to the Sales Rep that we really need it by a specific date. The Manager confirmed that it will be delivered not later than that date. So, we decided to get it. Changed all our information on their file as we moved to another house. That date came, nobody showed up in the morning. It was around 2pm when we went to the store to confirm the address and info. It turned out that the delivery guys went to our old address. I just can't figure out why their record shows our old address. We already changed that information they have on their file. So, they contacted their delivery department and confirmed to us that it will be delivered later that day. We waited and waited. Nobody came. So, I rushed to the store first thing in the morning when they opened. They don't know what's going on, they can't get hold of their delivery guys. The Manager offered us free shipping sarcastically. My answer was, with all these trouble, you just offer sarcastic $50? I was so upset because the Manager wasn't even apologetic. The Sales Rep was but not the Manager. The Manager was even telling us that we got it at a very good price. The point is, regardless if it's a cheap or expensive furniture, they should do what they are saying they should do like delivering it to the time/date they are suppose to deliver it. I will never ever go back there regardless how cheap their furniture are. That guy is not worthy to be their manager.