The Beauty Room LLC

Complaint: [redacted] I am rejecting this response because: This owner is a liarI never used profanity in any conversation with herShe told me she would fix the lashes as well as give me a refundI told her I had no intention of returning to her salon for anything The day I went to the dentist I told her I would stop by just to show her what had been doneShe was not in the shop and they weren't open yet I had to come back home to take care of a terminally ill family member I never told this woman I had pink eye and I never said I got it from her shop I left the lashes on because a professional told me if the lashes were removed I would loose all my natural lashesI never threatened her either I told her I was filing a complaintShe offered me the refund so I would not report it It's a month or more later and I still have glue all over my eyelids I will take this complaint to the next step with the State of Hawaii Regulated Industries Complaint Office None of this name calling by the owner changes the fact she has an unqualified employee doing lashes Because I didn't want anyone in her business touching me again she feels the need to twist the truth Sincerely, [redacted] ***

The Beauty Room LLC[redacted] ***Ms [redacted] got her eyelashes done on july 27, (not july30)she had called the company and spoke to us the day after, and expressedthat her eyes felt soreso we immediately asked her to come in so we can take a look at her eyesShe started yelling over the phone harassing us about not letting a qualified technician work on her and yelled "they said you would defend him becausehe is your brother"We explained to her that the tech is not relatedto the owner, and yes he is new but he is indeedcertified and to our professional judgment was more than qualified to work on clientsHowever,because she was making a complaint, we offered her to come in to eitherget it removed and redone,or to have it removed for no charge,and to pick up her fullrefundShe cursed over the phone and said she would not let any of us touch her eyes, and that she was going toreport us to the department of health, and the Revdex.comwe then immediate textedher and apologized about her frustration but we had no responsefrom her.O njuly 29, she texted us "I have conjunctivitis and I demand a refund including my $tip that I gave."so we expressed (throughtext) how sorry we were for her pink eye, and informed her thatshe definitely did not get "pink eye"from our salon because we are a very clean facilityhoweverwe again, asked her to come when her pink eye goes away so we can remove the lashes and give her the full refundshe replied "no, mail it to me" and she gave us her address through the textfollowingthat text she added" I didn't say I have pink eye, you didi want a refund because your employee got glue all over my eye lids and now I have to pay for them to be removed" we then, texted her a picture of "conjunctivitis" and the photo clearly said that it meant "pink eye"and all she responded was "since when did you become a nurse? you want to argue, go ahead, Im done with you." we then realized that this client was trying to score a free full set and were using all kinds of reasons for us to give her a refund, and even demanded tor her tip back Because she refused to come in to show us her eyes, we denied her demand for that refund.August 1, she texted us that she was going to the dentist and that she can stop in so that we can look at her eyes but not touch them so that she can prove that she is not a lying thief.we called her back and questionedher what we are supposedto look at when prior , she told us that she alreadyhad paid someoneelse to have them removed, and that perhaps her eyes feel like sand because she has the pink eye, and again she argued and told us that she never got pink eyewe told her we have the texts to prove it, and then she yelled "keep the money, and keep your employee" and then hung up.we have been in business for almost years, we value the quality of our work, and opinion of potential repetitious clients,if they have a complaint, although our policy is "no refunds" we try our best to fix the complaint or problemThe client not only threatened but use profanity while we were trying to come to a resolution

No I did not get this in writing. And since I've filed this complaint I'm sure she will not admit to saying it.  I thank you for all your help and will take further action with the Department of Regulated Industries complaint department.

Complaint: [redacted]
I am rejecting this response because: This owner is a liar. I never used profanity in any conversation with her. She told me she would fix the lashes as well as give me a refund. I told her I had no intention of returning to her salon for anything..  The day I went to the dentist I told her I would stop by just to show her what had been done. She was not in the shop and they weren't open yet.  I had to come back home to take care of a terminally ill family member.  I never told this woman I had pink eye and I never said I got it from her shop.  I left the lashes on because a professional told me if the lashes were removed I would loose all my natural lashes. I never threatened her either I told her I was filing a complaint. She offered me the refund so I would not report it.  It's a month or more later and I still have glue all over my eyelids.  I will take this complaint to the next step with the State of Hawaii Regulated Industries Complaint Office.   None of this name calling by the owner changes the fact she has an unqualified employee doing lashes.  Because I didn't want anyone in her business touching me again she feels the need to twist the truth.
Sincerely,
[redacted]

The Beauty Room LLC....[redacted]Ms. [redacted] got her eyelashes done on july 27, (not july30). she had called the company and spoke to us the day after,  and expressedthat her eyes felt sore. so we immediately asked her to come in so we can take a look at...

her eyes. She started yelling over the phone harassing us about not letting a qualified technician work on her and yelled "they said you would defend him becausehe is your brother". We explained to her that the tech is not relatedto the owner, and yes he is new but he is indeedcertified and to our professional  judgment was more than qualified to work on clients. However,because she was making a complaint, we offered her to come in 1. to eitherget it removed and redone,or 2. to have it removed for no charge,and to pick up her fullrefund. She cursed over the phone and said she would not let any of us touch her eyes, and that she was going toreport us to the department of health, and the Revdex.com. we  then immediate textedher and apologized about her frustration but we had no responsefrom her.O njuly 29, she texted us "I have conjunctivitis and I demand a refund including my $30 tip that I gave."so we expressed (throughtext) how sorry we were for her pink eye, and informed her thatshe definitely did not get "pink eye"from our salon because we are a very clean facility. howeverwe again, asked her to come when her pink eye goes away  so we can remove the lashes and give her the full refund. she replied "no, mail it to me" and she gave us her address  through the text. followingthat text she added" I didn't say I have pink eye, you did. I want a refund because your employee got glue all over my eye lids and now I have to pay for them to be removed" we then, texted her
a picture of "conjunctivitis" and the photo clearly said that it meant "pink eye"and all she responded was "since when did you become a nurse? you want to argue, go ahead, Im done with you." we then realized that this client was trying to score a free full set and were using all kinds of reasons for us to give her a refund, and even demanded tor her tip back.  Because she refused to come in to show us her eyes, we denied her demand for that refund.August 1, she texted us that she was going to the dentist and that she can stop in so that we can look at her eyes but not  touch them so that she can prove that she is not a lying thief.we called her back and questionedher what we are supposedto look at when prior , she told us that she alreadyhad paid someoneelse to have them removed, and that perhaps her eyes feel like sand because she has the pink eye, and again she argued and told us that she never got pink eye. we told her we have the texts to prove it, and then she yelled "keep the money, and keep your employee" and then  hung up.we have been in business for almost 3 years, we value the quality of our work, and opinion of potential repetitious clients,if they  have a complaint, although our policy is "no refunds" we try our best to fix the complaint or problem. The client not only threatened but use profanity while we were trying  to come to a resolution.