After meeting all requirements to fulfill mattress warranty claims (2), company refuses to provide a reasonable option to resolve claim Purchased mattresses in from same store Brookside Plush: Queen = year warranty Brookside Plush King Koil: King = year warranty Within years of the purchase, both mattresses have significant saggingPainful to back and knees to sleep on The store I purchased from has since gone out of business I contacted The Bedding Group to fulfill the warranties for both mattresses I filled out claim forms for both mattresses I took photosI took measurements I followed all the directions to complete my requirements in making a claim and submitted everything No one contacted me I continued to follow up with the one contact person I had - she was very nice, but not the decision maker After weeks of me following up, their decision was that I would need to somehow take my mattresses on my own to a store in another town so t
After meeting all requirements to fulfill mattress warranty claims (2), company refuses to provide a reasonable option to resolve claim Purchased mattresses in from same store Brookside Plush: Queen = year warranty Brookside Plush King Koil: King = year warranty Within years of the purchase, both mattresses have significant saggingPainful to back and knees to sleep on The store I purchased from has since gone out of business I contacted The Bedding Group to fulfill the warranties for both mattresses I filled out claim forms for both mattresses I took photosI took measurements I followed all the directions to complete my requirements in making a claim and submitted everything No one contacted me I continued to follow up with the one contact person I had - she was very nice, but not the decision maker After weeks of me following up, their decision was that I would need to somehow take my mattresses on my own to a store in another town so t