The Beehive Bee and Wasp Removal

My helper and I removed a beehive from inside the attic and relocated it in a box that he hadThat is what he hired us to do at a substantially reduced price, about half the costI do care about our customers and strive to keep them satisfiedI have done everything and more that Patrick has asked of me, I have lowered the cost by a long ways that he asked for and did the service we were hired to doSo the job he paid us to do for him, he is not disputingHe wants me to bring him more bees for free and that was not part of the job he hired us to doI truly care about our customers but after all I have done for Patrick I just don't understand how he justifies a refundIf he wants to buy a new starter beehive from me that would be fine, I have been more that fair and have gone the extra mile with PatrickI really feel that Patrick is trying to take advantage of me and get something for freeI do give a month guarantee it states it on the invoiceThis is way far beyond months At this point he has already received a more than half discounted priced for cutting the roof open, removing the beehive and relocating it in his bee boxI wouldn't mind giving Patrick 50% back if he had paid the price to hopefully make him happy but as it is I have no room to work with at such a bottom dollar priceCall around for prices, this is absolutely unheard of to give this kind of service at such a low priceIts a specialty service that we do offer, I wish Patrick was happy with our work witch in the end turned out to be a successful live beehive relocationI'm sorry we cannot come to an reasonable and happy solution on this, I had to pay for my Employee's wages, Workman's comp insurance, Liability insurance, my time and specialty skillsI'm sorry but We cannot work for freeIf he has been wronged in anyway shape or form I would be happy to have a judge have the last say in a small claims court on this

Well over two years I removed an established hive from the top of a roof I had to cut the top open to access the beesThis was a live bee relocation into a beehive box that you had previously purchased I explain to you that the bees may not stay in the Box that I relocated them intoThis live removal would have been drastically more from other companies because we had to cut into the roof$I think is what I remember you paid me it was well over two years agoThe bees decided to move out of the box that you purchased after advising you that they very well couldYou asked me to bring you some bees again and I did I knocked and knocked on your door and I called and called and called and no answerSeveral months later I brought you these again still again no answer I went well above and beyond to try to help you get an established time that you wantedI went out of my way several times and talk to you on the phone at length answering all of your questions about how to keep bees and everything that was requiredI was at your place times trying to give a swarm toIn the end the bees did come back to the Box and at that time you had an established time I don't know what more you wanted from meAs I stated before I went well above and beyond what we had agreed upon initially but yet I still brought you two more swarms for freeI relocated your hive for you as you wanted from the roof I brought back swarms twice for you to no availPatrick I did everything I could to make you happy I'm sorry you didn't have success keeping your bees but that's not my fault

Hi MIchelle, Thanks for your message. Regarding your question about an invoice, Kevin did not provide me with an invoice. As I mentioned in my complaint, Kevin swiped my credit card and rushed off to his next appointment. He used a device that was attached to his cell phone to swipe my Bank of America card and charge me $250. Neither the device nor Kevin provided me with an invoice or paper receipt. Please note, however, that Kevin stated in his response that he charged me $250, so the amount he charged me is not in dispute. In addition, I checked my Bank of America records and am attaching the statement for April of 2015 as the pdf file " [redacted] " for my bank account in which Kevin's $250 charge was made. If you open the pdf file and scroll down to page 4 and look at the charges for 04/01/15, you'll find a checkcard charge for $250 by "PP*BEEHIVE LLC MESA AZ. That was Kevin's charge, which you could perhaps consider an invoice or record of the transaction. Also, just above Kevin's charge, please note the charge by Crockett Honey Co., Inc, Tempe, AZ for $242.25. That was the charge for the bee equipment that Kevin told me to buy. Regarding your request for warranty information from Kevin's business (The BeehiveLLC), please note that Kevin's business's website contains multiple references to warranty information. Here's the link to his site: [redacted] If you scroll down the front page of his website, you'll find the following statements (please note the last statement: "Warranties on services provided"):Free estimateEmergency bee removal serviceBBB member, A+ ratingArizona State CertifiedInsuredOffice of pest LicensedLocally ownedReferences availableWarranties on services provided Also, two lines further down, Kevin makes this statement on his website: "We're committed to customer safety and 100% satisfaction. Honest quality work is what you’ll get from us — just ask any of our customers." As you've probably concluded, I'm not even 1% satisfied with Kevin's work. If you scroll a little further down, you'll find this paragraph: "Locally owned and operated. References available upon request. All work is guaranteed/warranted. If honeycomb is present it may need to be removed to validate guarantee." And if you scroll a little further down, you'll find this checklist:Recommended by pest control companies throughout the ValleyBBB member, A+ RatingWe specialize only in bee control, wasp and other stinging insectsMore than 30 years of unsurpassed experienceFriendly and professional techniciansState certified techniciansLicensed and insuredOpen 24 hoursUnsurpassed experienceEmergency service availableGreat customer serviceOur extensive construction experience makes us the best choice for any repair work needed after bee removalAll work guaranteedAngie's ListThousands of satisfied customers1-hour response timeHOA-, family-, business-, property management-friendlyLocally owned and operated Please note the sixth item up from the bottom of the checklist states: "All work guaranteed." Thus, I think it's fair to say in response to your inquiry that Kevin has stated publicly in several places that all his work is guaranteed and warranted. Kevin has also statedpublicly on his website that he is committed to 100% customer satisfaction. He also claims to offer "Great Customer Service." Unfortunately, Kevin has not lived up to his claims in my case. He did a poor and sloppy job to start with, and he has not honored his guarantee of 100% customer satisfaction. He has failed to refund my money or replace the lost bee colony. Kevin has repeatedly put me off for two years when I've asked him to keep his word. This is terrible customer service, not "great customer service" as he claims. Thanks again for your help, Michelle. I hope you'll be able to persuade Kevin to do the right thing and refund my $250. Sincerely, - [redacted]

My helper and I removed a beehive from inside the attic and relocated it in a box that he had. That is what he hired us to do at a substantially reduced price, about half the normal cost. I do care about our customers and strive to keep them satisfied. I have done everything and more that Patrick has asked of me, I have lowered the cost by a long ways that he asked for and did the service we were hired to do. So the job he paid us to do for him, he is not disputing. He wants me to bring him more bees for free and that was not part of the job he hired us to do. I truly care about our customers but after all I have done for Patrick I just don't understand how he justifies a refund. If he wants to buy a new starter beehive from me that would be fine, I have been more that fair and have gone the extra mile with Patrick. I really feel that Patrick is trying to take advantage of me and get something for free. I do give a 3 month guarantee it states it on the invoice. This is way far beyond 3 months.  At this point he has already received a more than half discounted priced for cutting the roof open, removing the beehive and relocating it in his bee box. I wouldn't mind giving Patrick 50% back if he had paid the normal price to hopefully make him happy but as it is I have no room to work with at such a bottom dollar price. Call around for prices, this is absolutely unheard of to give this kind of service at such a low price. Its a specialty service that we do offer, I wish Patrick was happy with our work witch in the end turned out to be a successful live beehive relocation. I'm sorry we cannot come to an reasonable and happy solution on this, I had to pay for my Employee's wages, Workman's comp insurance, Liability insurance, my time and specialty skills. I'm sorry but We cannot work for free. If he has been wronged in anyway shape or form I would be happy to have a judge have the last say in a small claims court on this.

Hi MIchelle,   Thanks for
your message.  Regarding your question about an invoice, Kevin did
not provide me with an
invoice.  As I mentioned in my complaint, Kevin swiped my
credit card and rushed off to
his next appointment.  He used a device that was attached to his cell phone to swipe
my Bank of America card and charge me $250.  Neither the device nor Kevin
provided me with an invoice or paper receipt.  Please note, however,
 that Kevin stated in his
response that he charged me $250, so the amount he charged me is not in
dispute.    In
addition, I checked my Bank of America records and am attaching the
statement for April of 2015 as the
pdf file "[redacted]" for my bank account in which Kevin's $250 charge was
made.  If you open the pdf file and scroll down to page 4 and look at the charges
for 04/01/15, you'll find a checkcard charge for $250 by "PP*BEEHIVE LLC
MESA AZ.  That was Kevin's charge, which you could perhaps consider an invoice or
record of the transaction.  Also, just above Kevin's charge, please note the charge
by Crockett Honey Co., Inc, Tempe, AZ for $242.25.  That was the charge for the
bee equipment that Kevin told me to buy.   Regarding
your request for warranty information from Kevin's business (The BeehiveLLC), please note that
Kevin's business's website contains multiple references to warranty information.
 Here's the link to his site:  [redacted] 
   If you
scroll down the front page of his website, you'll find the following statements
 (please note the last
statement:  "Warranties on services provided"):Free estimateEmergency bee removal serviceRevdex.com member, A+ ratingArizona State CertifiedInsuredOffice of pest LicensedLocally ownedReferences availableWarranties on services provided   Also, two
lines further down, Kevin makes this statement on his website:   
 "We're committed to
customer safety and 100% satisfaction. Honest quality work      
  is what you’ll get from us — just ask any of our customers."   As you've probably concluded, I'm not even 1%
satisfied with Kevin's work.  If you scroll a little
further down, you'll find this paragraph:   
 "Locally owned and
operated. References available upon request. All work is guaranteed/warranted.
If honeycomb is present it may need to be removed to validate
guarantee."   And if you
scroll a little further down, you'll find this checklist:Recommended by pest control
companies throughout the ValleyRevdex.com member, A+ RatingWe specialize only in bee control,
wasp and other stinging insectsMore than 30 years of unsurpassed
experienceFriendly and professional
techniciansState certified techniciansLicensed and insuredOpen 24 hoursUnsurpassed experienceEmergency service availableGreat customer serviceOur extensive construction
experience makes us the best choice for any repair work needed after
bee removalAll work guaranteedAngie's ListThousands of satisfied customers1-hour response timeHOA-, family-, business-, property
management-friendlyLocally owned and operated   Please note
the sixth item up from the bottom of the checklist states:     
 "All work guaranteed."     Thus, I
think it's fair to say in response to your inquiry that Kevin has stated
publicly in several places that
all his work is guaranteed and warranted.  Kevin has also statedpublicly on his website
that he is committed to 100% customer satisfaction.  He also claims to
offer "Great Customer Service."   
 Unfortunately, Kevin has not lived up to his claims in my case.  He
did a poor and sloppy job to start
with, and he has not honored his guarantee of 100% customer satisfaction.
 He has failed to refund
my money or replace the lost bee colony.  Kevin has repeatedly put me
off for two years when I've asked him to keep his word.  This
is terrible customer
service, not "great customer service" as he claims.   Thanks
again for your help, Michelle.  I hope you'll be able to persuade Kevin
to do the right thing
and refund my $250.   Sincerely,   -[redacted]

Well over two years I removed an established hive from the top of a roof I had to cut the top open to access the bees. This was a live bee relocation into a beehive box that you had previously purchased I explain to you that the bees may not stay in the Box that I relocated them into. This live...

removal would have been drastically more from other companies because we had to cut into the roof$250 I think is what I remember you paid me it was well over two years ago. The bees decided to move out of the box that you purchased after advising you that they very well could. You asked me to bring you some bees again and I did I knocked and knocked on your door and I called and called and called and no answer. Several months later I brought you these again still again no answer I went well above and beyond to try to help you get an established time that you wanted. I went out of my way several times and talk to you on the phone at length answering all of your questions about how to keep bees and everything that was required. I was at your place 3 times trying to give a swarm to. In the end the bees did come back to the Box and at that time you had an established time I don't know what more you wanted from me. As I stated before I went well above and beyond what we had agreed upon initially but yet I still brought you two more swarms for free. I relocated your hive for you as you wanted from the roof I brought back swarms twice for you to no avail. Patrick I did everything I could to make you happy I'm sorry you didn't have success keeping your bees but that's not my fault.