I would like to apologize for the inconvenience that Ms*** has endured According to the complaint (ID ***), Ms*** called on 3/9/to cancel her delivery or place it on hold while she was going to be out of state for 2-weeks (and then subsequently moving to a new address upon
return to Whatcom County). Unfortunately that communication was not input into our database, thus Ms*** continued to receive newspapers at her old address for days beyond expiration (in accordance to our grace policy).
We are not sure what may have happened at the time of her request on 3/9/16, but we accept full responsibility for any miscommunication and have credited off the amount owing for the newspapers delivered after the expiration date.
The amount owing by Ms*** is now zero We will note this on Ms***’s account and ensure that her account is in good standing should she wish to restart her subscription with The Bellingham Herald at a new address
Please do not hesitate to call (or email) me at the number below with any questions
Sincerely,
Mark O***, Publisher
NState Street, Suite
Bellingham, WA
***@bellinghamherald.com
I would like to apologize for the continued delivery of Go! Whatcom after you requested a stop. I have talked with our database managers and have asked to have your address manually removed from the mailing list. Unfortunately this will take one week to process due to timing restraints....
Your last week of delivery should be the week of June 27th.
Please email or call me directly if you receive it again after the week of June 27. My contact info is below:
Mark O[redacted]
360-715-2211
[redacted]@bellinghamherald.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I would like to apologize for the inconvenience that Ms*** has endured According to the complaint (ID ***), Ms*** called on 3/9/to cancel her delivery or place it on hold while she was going to be out of state for 2-weeks (and then subsequently moving to a new address upon
return to Whatcom County). Unfortunately that communication was not input into our database, thus Ms*** continued to receive newspapers at her old address for days beyond expiration (in accordance to our grace policy).
We are not sure what may have happened at the time of her request on 3/9/16, but we accept full responsibility for any miscommunication and have credited off the amount owing for the newspapers delivered after the expiration date.
The amount owing by Ms*** is now zero We will note this on Ms***’s account and ensure that her account is in good standing should she wish to restart her subscription with The Bellingham Herald at a new address
Please do not hesitate to call (or email) me at the number below with any questions
Sincerely,
Mark O***, Publisher
NState Street, Suite
Bellingham, WA
***@bellinghamherald.com
I would like to apologize for the continued delivery of Go! Whatcom after you requested a stop. I have talked with our database managers and have asked to have your address manually removed from the mailing list. Unfortunately this will take one week to process due to timing restraints....
Your last week of delivery should be the week of June 27th.
Please email or call me directly if you receive it again after the week of June 27. My contact info is below:
Mark O[redacted]
360-715-2211
[redacted]@bellinghamherald.com
Thank You.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]