The Beltmann Relocation Group

We did have a delay on the first day of delivery due to a death of a driverUnfortunately, we had to reschedule the deliveries for the next weekThe mattresses were delivered as scheduled on that SaturdayThe complaint was filed before the driver arrived at residenceThis delivery has been completed and the customer's good are in her home.Kind regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ Refund is in process and should be finalized by end of next weekOverflow of goods will be sent to destination next week and hopefully delivered toward end of week or early the followingWill follow up with customer regarding delivery once we have firm delivery ETA Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) the delivery date is vague the refund amount was not disclosed no followup on the damaged item Final Consumer Response / [redacted] (4200, 11, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) On 10/2/we received a letter saying United Van Line shows no record of out supplement shipment, no record of picking up our supplement shipment from the point of origin Yet on Monday 10/6/the shipment was delivered to out address in [redacted] The damage settlement is unacceptable No refund on overpayment has been received Final Business Response / [redacted] (4000, 13, 2014/10/17) */ Credit card refunded $back to shipper's card, transaction id# XXXXXXXX United is not showing record of overflow shipment because customer did not move with United Vanlines settled claim per policy based on valuation option selected by customer

Initial Business Response /* (1000, 5, 2014/09/19) */
Refund is in process and should be finalized by end of next weekOverflow of goods will be sent to destination next week and hopefully delivered toward end of week or early the followingWill follow up with customer regarding delivery
once we have firm delivery ETA
Initial Consumer Rebuttal /* (3000, 7, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the delivery date is vague
the refund amount was not disclosed
no followup on the damaged item
Final Consumer Response /* (4200, 11, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 10/2/we received a letter saying United Van Line shows no record of out supplement shipment, no record of picking up our supplement shipment from the point of origin
Yet on Monday 10/6/the shipment was delivered to out address in ***
The damage settlement is unacceptable
No refund on overpayment has been received
Final Business Response /* (4000, 13, 2014/10/17) */
Credit card refunded $back to shipper's card, transaction id# XXXXXXXX
United is not showing record of overflow shipment because customer did not move with United
Vanlines settled claim per policy based on valuation option selected by customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However it is not completely truthful in the fact that the delivery did not show up until 2:30pm which was 2.5 hours after the delivery was scheduled. Window given by company was 8-12:00, actual delivery 2:30.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/09/19) */
Refund is in process and should be finalized by end of next week. Overflow of goods will be sent to destination next week and hopefully delivered toward end of week or early the following. Will follow up with customer regarding delivery once...

we have firm delivery ETA.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the delivery date is vague.
the refund amount was not disclosed
no followup on the damaged item.
Final Consumer Response /* (4200, 11, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 10/2/2014 we received a letter saying United Van Line shows no record of out supplement shipment, no record of picking up our supplement shipment from the point of origin.
Yet on Monday 10/6/2014 the shipment was delivered to out address in [redacted]
The damage settlement is unacceptable.
No refund on overpayment has been received.
Final Business Response /* (4000, 13, 2014/10/17) */
Credit card refunded $236.33 back to shipper's card, transaction id# XXXXXXXX.
United is not showing record of overflow shipment because customer did not move with United.
Vanlines settled claim per policy based on valuation option selected by customer.

We did have a delay on the first day of delivery due to a death of a driver. Unfortunately, we had to reschedule the deliveries for the next week. The mattresses were delivered as scheduled on that Saturday. The complaint was filed before the driver arrived at residence. This delivery has been...

completed and the customer's good are in her home.Kind regards,
[redacted]

We did have a delay on the first day of delivery due to a death of a driver. Unfortunately, we had to reschedule the deliveries for the next week. The mattresses were delivered as scheduled on that Saturday. The complaint was filed before the driver arrived at residence. This delivery has been...

completed and the customer's good are in her home.Kind regards,[redacted]