The Benchmark Group

In response to your letter dated November 15, 2016 regarding a complaint received by [redacted],I offer the following:As you will from the time line below, we have been striving to satisfy this resident. Not only has she contacted you, she has also contacted the Code and Building Enforcement...

and an attorney. We have recently forwarded all information over to our attorney. The Code and Building Enforcement Inspector visited on ll/10/16 and stated to our Community Manager that he found no findings regarding the claims she submitted. He will be supplying us with a report which I can supply once received.Here is a time line of events from our Community Manager:9/21/16- Resident called to report discoloration of air conditioner vents. She stated she went to her doctor to get tested for allergies and she Is allergic to mold and mildew. I offered that in the event her allergies get worse with us being on nature preserve and wetlands, wood frame etc., we would be more than happy to allow her out of her lease without penalties or fees although we would be disappointed if she left.9/21/16- Service Manager went to apartment and removed all air conditioner vents while the resident was at home. He washed, treated with Microban and painted vents. He also cleaned all other vents. Before and after photos were taken, All items were properly documented.10/20/16- Resident came in to speak about discoloration in apartment vents and shared she had the Service Manager was in her apartment a while back to look at her vents as she thinks this is where the problem is. She stated she will not be turning her a/con as this is the location and she will not breathe this in. Assistant Manager followed up with Regional Manager as to proper course of action.The options to the resident are provided below. Assistant Manager then called the resident and resident asked about transfering to another apartment.10/21/2016 -Assistant Manager shared the following options with resident that were discussed with Regional Manager. we offered a transfer to 11-204 when it became available but would need her to sign a release for staying in current apartment until 11-204 is available. we will not charge transfer fee, will pay for the move on-site and of course not charge rent as long as she vacates by a specific date.The other option was to move out and we will not charge rent while they look up to 30 days, and will not charge a lease break fee and we will refund entire deposit of $300. In the meantime we will put a portable air conditioning unit in the apartment so they do not have to run the central a/c, She had the weekend to decide and Dennis would inspect again Monday 10/24,10/24/2016· Dennis goes up to inspect and they're not home and since they have been firm on not letting us in without them home he did not enter. They needed to call to let us know when they were going to be home.10/24/2016- Per maintenance, resident refused our portable unit over the week end 10/26/2016- Follow up call to find out decision by resident as we never heard back.10/27/2016- Service Manager was able to enter to inspect again. He found no sign of mold.10/28/2016- Assistant Manager followed up again to see if decision was made. Resident stated she was not comfortable signing a release. Stated she cannot find any other housing right now in this area. She mentioned going back and forth to the doctor and stated she Is sick for the second time with pneumonia. Of course, we stated that this is even more of a reason we must have a decision by close of business to either transfer to another apartment and sign release or vacate without being charged for rent as long as she vacated within 30 days because we want her happy and feeling good. She stated those don't sound like good options, she did not want to transfer and asked what Dennis found when he inspected. We did not elaborate and again reiterated we needed a decision>> · 10/31/2016- In receipt of attorney letter and we still have not heard back from the resident witha decision. However, per our mailman, her mail is on hold for one month.we feel we have worked diligently to address any maintenance concerns and have offered the resident numerous options to vacate this apartment. At this time, we have no idea if she plans to stay, transfer apartments or vacate. Any information you may have on her intentions would be greatly appreciated.I have included our review rating from Apartment Ratings and Yelp reviews indicating that this community is held in high regard by most of our residents.If you have any questions, do not hesitate to contact me. I can be reached at the number below or by email,Sincerely,Judy [redacted]Residential Operations Manager Benchmark Management Corporation [redacted]