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The Berkshire Eagle

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Reviews The Berkshire Eagle

The Berkshire Eagle Reviews (5)

GOOD MORNING,

I RECENTLY SIGNED UP FOR SUNDAY DELIVERY - $20 FOR 20/40ISH WEEKS? HOWEVER, SEVERAL PEOPLE HAVE RECEIVED THE DELIVERY PLUS THE DIGITAL VERSION OF THE EAGLE FOR THE SAME COST. MIGHT I ADD THE DIGITAL WITHIN OUR CURRENT ARRANGEMENT. IF NOT, MIGHT I SWITCH THE SUNDAY PAPER DELIVERY FOR THE DIGITAL VERSION? [email protected]

I subscribed to the Berkshire Eagle, a newspaper, for one year. They sent me a renewal notice. I did not choose to renew. However, in the SMALLEST font on the renewal notice was written "Delivery will continue unless you advise otherwise." Moreover, nothing was mentioned regarding the renewal rate.I was billed for $27.93. I called and asked them how this amount was determined, and they did not provide me with an answer. In addition, there is no due date for payment. The invoice looks more like an offer than a bill.This is a poor business practice. The Berkshire Eagle offers a "Smart Pay" option, where the customer is automatically renewed. Had I wanted to be automatically renewed, I would have selected that option.I notified The Berkshire Eagle that I objected to their policy and they did not respond.Product_Or_Service: newspaper subscriptionAccount_Number: XXXXXXXDesired SettlementCorrected invoice indicating a balance of $0.00Business Response This customer is referring to different types of communication we had with him regarding his renewal. There were two statements sent to him (7/31/13 & 8/28/13), both via mail and email. Both of those are specific and in legible print that is the same size font as on the rest of the statement that state "Delivery will continue unless you advise otherwise," that "Payment is due upon receipt," that "Your subscription is paid until 9/3/13" and he is given multiple options for renewal frequencies and rates.The "bill" for $27.93 is indeed an offer and not a bill. It offers a subscription at a discounted price once the balance due is paid. The balance is for papers that he received after he failed to cancel his subscription when it expired. A copy of the two statements can be provided if needed..Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The font is not the same size as the other font. Please provide a copy.The response indicated that they contacted me by email. The Berkshire Eagle doesn't have my email address. I've contacted them by phone and through the USPS.Smart pay is optional. yet it is required to cancel? Then it is not optional.Final Business Response We would be happy to provide you with another copy. Uploading a copy does not seem to be an option on this website otherwise, a copy would have been attached with the original response to your complaint.Again, an email address was provided that we have on file. Revdex.com has requested that we "not include any information that personally identifies your customer" so I will not provide the email address we have on file with this complaint. Smart Pay is an automatic renewal of your subscription to your credit card. In other words, once a subscription is up for renewal, we will not send a statement, we will automatically renew the subscription to the credit card provided. It is also known as EZ Pay. You have never been enrolled in this program.You received newspaper delivery after your account expired which you are being billed for. We notify ALL customers that their service will continue unless advised otherwise which you didn't do.

I have paid for a subscription in full for 6 mths ending on 4/11/13. I didn't receive my paper today( 09) and called to find out why. They informed me, my contract was up because of a ??? that placed in the paper for 7 days. This should have nothing to do with my contract as I paid in full until the 11th. I also ended this contract because of ongoing-unsatisfactory delivery by paper guy, even after repeated calls to correct it. I would like a refund for the 4 days paid . Thank You from an [redacted] man!Product_Or_Service: Delivery of Bennington BannerDesired SettlementFor Four days payment of paperBusiness' Initial Response Customers has an active account which was credited and given two weeks free for the "ongoing-unsatisfactory delivery by paper guy." Carrier was contacted about delivery.

I have been getting a newspaper dropped at the bottom of my driveway ev ery Friday for the past two months. I have called them to tell them I am not interested, please stop leaving papers here. I tried three times. But the only choice I have is to leave a message. I leave my phone number so they will call me back but I don't hear from them. I went there in person once to ask the same thing, and all they did was to tell me to call this 800 number. I went to their web site next and left a message with the same request. I am still getting that paper dropped in front of my house. It is very aggravating to have to go down the driveway every week before the wind or the cars driving by blow it around. I just don't know how get these people to listenDesired Settlement I would like them to have a little better control of their delivery personnel. Or if they are doing this so they can reach a certain number of subscription to show the big office how good they are doing, they can please use someone else.Business Response On 4/11/14 customer's address was put on a list of addresses that are requesting the TMC not be delivered. This address is listed as 4 separate apartments. Customer service left a message with customer on 5/27/14. Customer service reached the customer today who stated that he was still getting a paper left at his address. The carrier has been instructed again not to deliver the TMC there anymore. Because this is recognized as 4 apartments, it's possible the paper being delivered was for the other tenants as Mr [redacted] did not specify an apartment number not to deliver to.

They did not print my ad the way I wanted it: they omitted an entire sentence. The operator told me she was having software problems and acknowledges I'm amazed how many businesses fail to do the "right thing" when it comes to everyday transactions with the public. The only recourse I have is to go to court and who goes to court over a few bucks? Not I.I'm thinking reporting it to the Revdex.com is a good way to vent.We're having a tag sale and need the ad to run three days: Thurs, Friday and Saturday.I emailed the verbiage to the operator at the Berkshire Eagle. I had her read the entire ad. It was okay. But it printed incorrectly. They did not print my ad the way I wanted it: they omitted an entire sentence. The operator told me she was having software problems and acknowledges the error. I had to call back twice to get it fixed. No discount was offered. I asked and was denied. It was printed incorrectly; I had to work to get it fixed...yet, no discount offered? It's offensive. 43.00 for the rinky dinky ad is no bargain either.The right thing to do is to offer some discount for making me work and flubbing up the ad. That's owning up to your mistake and keeping from upsetting a customer. Instead, they insult me.What am I looking for? I just want the public to know how the Berkshire Eagle treats its customers. It's offensive. When we make mistakes, good people own up to those mistakes. That's "better business."Desired Settlementso far, you messed up one ad. You owe me 1/3 refund. If the other two ads are printed incorrectly, then you owe me more. We'll see...Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted].comWe have made several efforts to reach out to this custoemr regarding there concern for the ad that was placed. We did acknowledge that it was an error on our part. At that time the representative involved stated that the customer could recieve a refund but needed manager approval which the representative was going to provide. The customer was not willing to hold so we tolk the customer that we would contact them back to confirm. We have issued a credit to the customer in the full amount of the ad along with our appologies. The part of the ad that failed to run was the bottom portion of the ad that listed a rain date. This was due to the sizing of the ad and the technology did not account for the final line. The rest of the ad ran just as it was submitted by the client. We hope this resolves the issue with the client and the Revdex.com. If you should have any further questions please contact me directly.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Thank you for responding but you have me confused with another customer. The events you have listed never happened. I confirmed the ad with the rep by email and line-by-line over the phone. She assured me it would print properly. I was well within the confines presented. It printed incorrectly. It had nothing to do with the rain date. First ad printed incorrectly, Second two printed correctly. I asked for something in return and was refused. I took a lot of time to go over it with her twice. She read it to me twice. For this reason, I feel I am due some compensation. I just checked my credit card, no refund took place. Again, you have me confused with another customer. Final Business Response A full refund was issued to the credit card on file on 9/19/14 for the amount of $43.00 which was the total cost of the ad.It could take upto 3 days depending on the customers bank to post the credit.We have also called the customer several times leaving voicemails to confirm and have received no return calls.Please confirm the credit was received.

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Description: Newspapers

Address: 75 South Church Street, Pittsfield, Massachusetts, United States, 01201

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