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The Best in The West

2456 23 Ave NE, Calgary, Alberta, Canada, T2E 8L2

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Reviews Duct Cleaning, Furnace Cleaning The Best in The West

The Best in The West Reviews (%countItem)

I was shocked to receive a telephone call on my answering machine from 'Nancy' of Best in the West saying she had done our furnace cleaning in the past and was phoning to book the annual cleaning. Best in the West had my personal contact information and very specific information about my furnace and attachments. It turns out she worked for the company that I have used for 15 years and when she 'retired' she seems to have left with my personal information. The calls are a *** and the company is operating under a very shady business model.

+1

We contracted Best In the West to clean our furnace ducts. In the process of cleaning they dropped bleach all over our main house carpet, to the extent it has to be replaced, not repaired (according the them and the rug experts).
They have been promising since Nov 19 to provide us with an insurance contact to remedy the damage but have done nothing except talk.
We held off pushing while Covid was rampant but now realize they do not plan on doing anything to remedy the damage. They have not denied doing the damage but are doing nothing to resolve it. I would like them to step up and repair the damage. Some pressure is obviously needed to get them to respond. The person we have been talking to is *** who is the owner of the company.

The Best in The West Response • Jul 30, 2020

offered to repair only, will not replace. Offered to pro-rate or $1000 for deductible as a courtesy.

Customer Response • Aug 12, 2020

Complaint: ***

I am rejecting this response because:

1) They offered to repair, not replace. That is technically true, however when we talked to several carpet professionals, they all told us that a repair in such a visible area would not be acceptable to anyone, kind of like

putting a blue fender on a red car and saying it was repaired. Bob told us a number of time he would have a specialist come to talk to us about a repair .... He never did do that.

2) Said he offered us a $1000.00 dollars. He never did that, early in the event he told us he would maybe pay us $750. to have the carpet repaired. That was only verbal and happened before we realized

that repair of the carpet (according to all the people we talked to) was not a viable option.

We believe Best in the West should make us whole as the carpet in question is in the main staircase and living room and he has admitted it was the fault of his employees not taking due care and diligence.
He strung us out for a long time saying he would have some carpet repair people talk to us, .. never happened. He even asked us to find some sample of our existing carpet for him, which we did.
He then told us several times that he would have his insurance company contact us, again, this never happened either.
He never denied that his people were at fault for the damage.

Sincerely

+2
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Address: 2456 23 Ave NE, Calgary, Alberta, Canada, T2E 8L2

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www.thebestinthewesths.ca

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Shady, yet now dead: once upon a time this website was reported to be associated with The Best in The West, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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