Tell us why I spoke to [redacted] the team captain and when she called you, mentioning that they need an extra hour you completely refused for them to continue and she said to you that she felt bad leaving the everything else undone, and asked you for a little bit of extra time to at least clean the...
floors and you refused because you didn't want pay more than that. It was clearly explained and you agreed. We charge by the hour not by the job, the condition of the apartment was extremely bad, they simply needed more time to complete we asked you and you refused. I don't think that it's very confusing. As [redacted] mentioned once you told them to stop she stopped because she didn't want to continue cleaning for free even if it meant to mop the floors. You refused for them to complete the job. We have offered to for a different team just to clean the floors. They customer told me-the manager and the team clearly that she didn't want to pay more and that the team had to stop at that time for the cost of $165 plus tax, she didn't want to pay more and it was understood. We do not offer any discounts or refunds the service was done, the only thing we can do as a courtesy for the team to clean the kitchen floor. I think going forward in the future you really need to be clear what you are signing up for, so you don't run into this situation again, we clean hundreds of customers regulars and one time jobs like yours, this is not our first job and we don't have any issues. If you are not going to be home you need to be extremely clear how you want the service to go forward. You were in fact clear you wanted them to stop because you didn't want to pay more.Regards,[redacted]Merry maidshere...
I tried to resolve this issue but with no avail, this customer is not compromising, we offered 2 solutions either for the team to go back and clean the kitchen floors or we would take $30 off the cleaning which we never do, she was very disrespectful and just responded: "how did you come up with that figure and grow up" Again maybe she speaks this way to her friends or family, but we will not accept this kind of disrespect to us or our employees, we are trying to resolve this matter and this woman is beyond resolution and just rambles on about the same thing over and over again and is clearly not looking for any resolution.
Tell us why I spoke to [redacted] the team captain and when she called you, mentioning that they need an extra hour you completely refused for them to continue and she said to you that she felt bad leaving the everything else undone, and asked you for a little bit of extra time to at least clean the...
floors and you refused because you didn't want pay more than that. It was clearly explained and you agreed. We charge by the hour not by the job, the condition of the apartment was extremely bad, they simply needed more time to complete we asked you and you refused. I don't think that it's very confusing. As [redacted] mentioned once you told them to stop she stopped because she didn't want to continue cleaning for free even if it meant to mop the floors. You refused for them to complete the job. We have offered to for a different team just to clean the floors. They customer told me-the manager and the team clearly that she didn't want to pay more and that the team had to stop at that time for the cost of $165 plus tax, she didn't want to pay more and it was understood. We do not offer any discounts or refunds the service was done, the only thing we can do as a courtesy for the team to clean the kitchen floor. I think going forward in the future you really need to be clear what you are signing up for, so you don't run into this situation again, we clean hundreds of customers regulars and one time jobs like yours, this is not our first job and we don't have any issues. If you are not going to be home you need to be extremely clear how you want the service to go forward. You were in fact clear you wanted them to stop because you didn't want to pay more.Regards,[redacted]Merry maidshere...
I tried to resolve this issue but with no avail, this customer is not compromising, we offered 2 solutions either for the team to go back and clean the kitchen floors or we would take $30 off the cleaning which we never do, she was very disrespectful and just responded: "how did you come up with that figure and grow up" Again maybe she speaks this way to her friends or family, but we will not accept this kind of disrespect to us or our employees, we are trying to resolve this matter and this woman is beyond resolution and just rambles on about the same thing over and over again and is clearly not looking for any resolution.