The Bier Garden

I spoke with Paula Vrakas, our Front of House manager who was in contact with the patron who made the complaintShe assured me the compliant was rectified by the patron and there would be no further action against our businessAttached below is a copy of her response she emailed to you yesterdayPlease let me know if her response was sufficient for you to follow up with the patronI am the owner and would like to see this issue resolvedPlease feel free to contact me on my cell with any questions Thank you, Gabe Caceres 858-220-cell The Bier Garden S Coast Hwy Encinitas, CA [email protected] Bier Garden From: [redacted] Date:September 3, at 4:59:PM MDTTo:***@sandiegoRevdex.com.orgSubject:consumer complaint [redacted] the above listed complaint was filed and directed towards an employee that no longer works for usthe complaint has been resolved with the patron after a call from ownership [redacted] Manager Bier Garden of Encinitas [email protected] (262)719-

I spoke with Paula Vrakas, our Front of House manager who was in contact with the patron who made the complaint. She assured me the compliant was rectified by the patron and there would be no further action against our...

business. Attached below is a copy of her response she emailed to you yesterday. Please let me know if her response was sufficient for you to follow up with the patron. I am the owner and would like to see this issue resolved. Please feel free to contact me on my cell with any questions.
 
Thank you,
 
Gabe Caceres
858-220-0601 cell
The Bier Garden
641 S Coast Hwy
Encinitas, CA 92024
[email protected]
 
 

Bier Garden



















From:[redacted] <[email protected]>Date:September 3, 2014 at 4:59:50 PM MDTTo:[redacted]@sandiegoRevdex.com.orgSubject:consumer complaint [redacted]
the above listed complaint was filed and directed towards an employee that no longer works for us. the complaint has been resolved with the patron after a call from ownership
 


[redacted]
 
Manager
Bier Garden of Encinitas
[email protected]
(262)719-5501

Review: I visited this restaurant on Sunday, August 3rd. The service was poor, and the doorman was giving me strange looks the entire meal. At one point he was laughing with a waitress and looking at me. I wrote an honest review on yelp of the experience, including the food and service, and mentioned his service. This person, the doorman/security named [redacted], privately messaged me on yelp, and said "A lot of time on your hands I see keyboard lips. If I was giving you "weird looks" why were you sweating me?? Should have come over and chatted for a minute. I have been doing this job probably longer than you have been able to drive. I live in Oceanside. Cruise over to my spot and I can tell ya all about my tattoos and my 46 years of life. If not, ask around carlsbad about me. They know me there also..."Aside from contacting me personally, which he shouldn't have done, he's essentially threatened me. I responded that he's probably in the wrong industry with customer service skills like these and blocked him on yelp to prevent further harassment.Desired Settlement: I would like the owner of this establishment to email me apologizing for this matter and explaining exactly what disciplinary actions he plans to take against [redacted] as an employee of his restaurant for his poor performance, and for privately messaging customers on yelp threateningly.

Business

Response:

I spoke with Paula Vrakas, our Front of House manager who was in contact with the patron who made the complaint. She assured me the compliant was rectified by the patron and there would be no further action against our business. Attached below is a copy of her response she emailed to you yesterday. Please let me know if her response was sufficient for you to follow up with the patron. I am the owner and would like to see this issue resolved. Please feel free to contact me on my cell with any questions.