The Big Bib

First I want to say that I have worked in the food and customer service industry for over yearsI know what good customer service entails and I expect good customer service at every business I patronizeI also worked as an investigator for the state of Texas.I received extensive training in reading people, especially their facial expressions I have frequented Big Bib's several times since they opened the location on LanarkBeen satisfied each timeThe food is fantastic! The prices are fair but I did notice the prices had gone up since the last time I was there, which is understandableI just can't see charging $for an oz serving of their specialty sides(Potato casseroles.) It was the 4th of JulySeveral of us ladies got together and decided to pick up some foodI felt like bbq and wanted Bill Miller'sI like Bill because the prices are good and everyone is so friendly.They greet you when you come in and thank you when you leaveBut Bill was closedSomeone said the Smoke Shack but they're kind of farMy sister said Big Bib's? We all agreed but I said you better call first to make sure they are openSo my sister Mary called and the person who answered ( Tamu Gonzales) rattled off something about o'clock and hung up on herMy sister wasn't even finished talkingWe get there and it is packed but it was the 4th so no problemSo we're waiting in line and one of my sisters is chatting it up with the gentleman behind her and mentions the phone callHe tells her the same thing happened to himThat when he called in Tamu was very rushed, told him they were very busy and hung up I'm at the counter and "Woody" is taking my orderI ordered a brisket sandwich and asked if they could put extra sweet bbq sauce in the sandwich.He explains the sandwiches are dry but that he could give me some containers for bbq sauceSo I get of these tiny little containers and I like my sandwiches with alot of sauce so I ask for more I go to the bbq sauce station which is right next the counter where you pick up your foodThis is also where the phone isThis is also where Tamu Gonzales is working I look for the sweet bbq sauce that I like but I don't see it, so I ask Tamu if they have the sweet kind and she tells me it is right thereSo I look again and notice bottle that has the label off so I pour a little in my cup and taste it.It tastes like catsup so I tell her this isn't the one I wantThat it tastes like catsupShe says that it's the Big Bib sauceNow mind you, she's not busyNo orders have come up, the phone hasn't rung so she has time to address my needsBut no she is dancing around, looking all around at the customers and I am looking at her funnyShe turn and tells me "to hold on", "it's gonna be fine and to chill out." A bus boy walks by and he tells him, doesn't ask him, but rudely tells him to go to a table and find the sweet, honey bbq sauceShe tells him "look at that table over there." "They shouldn't have all those bottles over thereHe brings the bottle over, I say "thank you" but he doesn't even acknowledge meI am filling my little cups and Tamu looks over and tells me, "see you got your bbq sauce." Not in a friendly way, but in a very condescending wayAt this point, i've had enough from herI tell her not to talk to me and that I will not talk to herShe's making googly eyes,rolling her eyes and giving me bad looksI continue filling my cups and she calls up orders, one which is mineOne is picked up so I know the other one is mineI go around and say, "this is for Lucy?" Just to verify it's mine, I don't want to get the wrong order, but she says nothingI go to the group I came with and tell them how rude Tamu is and Tamu is making comments, some of which I can't hear but I did make out the word "racist." Now, I could have turned this into a big dealI could have started taking video and confronted her but I decided to relay my concerns in another wayI asked her if they were on Facebook.She said "yes" So I took a picture of her and we started walking out the doorShe saw me take the picture,left her post with her phone,opened the door and took a picture of meMy sister was still waiting for her food and was next to Tamu's counterShe said Tamu made a face and said "some people." Now "Woody" is within hearing distance.Turns out he is the managerHe knows there is something going on between Tamu and myself but does says nothing When I spoke to him by phone the following day, he verified thisHe asked what occured and I told him that she called me a "racist." He asks me if I made any comments to her.Of course I didn'tI don't care if Tamu was purple.This was a customer service issue and had nothing to do with raceThat was her mentalityJust because you disagree about something that makes you a racist Apparently Tamu told Woody that I called her something, which I did notI could tell she was playing the victim to her bossNow I could have made it a bigger issue but I chose to be the better person and walk awayI asked for the owner Stanley Ray Shropshire and Woody took my name and number and said that Stanley would call me backMaybe not that day, as he is such a busy man,but in a couple of days I called the Mission Rd location but couldn't get throughSo I located a corporate number and the girl there said she would give Stanley the message and have him call me This morning, I get a call from Woody relaying Stanley's apologies.So, apparently Stanley won't be giving me a callI know he reads these posts and responds to them, so that's fineI want an apology from Tamu and no one else The sad thing about all of this,is that these employees profess to be a church going familyI hope that's true but I seriously doubt Tamu is a christianHer disposition shows a real evil sideShe is a reckless employee there and will end up costing them money,loss of patrons and their credibility

On July 5, 2018, I contacted Big Bibs to discuss using their venue and full catering service for a retirement gathering. I selected this establishment because since moving to this area three years ago, the food is good most of the time. Since I believe in supporting small business owners and my spouse also enjoys their food I thought this might be a good place to continue to spend my earned income, many days hard earned income. After calling the establishment I spoke with a female employee who refused to give her name but advised me that she was the manager and "If I wanted to cater an event I have to complete the form online. That's how we do it” Then she hung up. So, I immediately went online, notwithstanding her cavalier attitude because I understand that everyone has a less than stellar day, to complete the inquiry form. I received a notification that informed me someone would contact me within 24 hours. On Saturday, July 7, 2018 called to see if the event coordinator was available or the owner because I really wanted to secure a date. I was told to give the event coordinator a chance to call you back. I waited another two days. Around 5:00 pm on Monday, July, 9, 2018 when I did not hear back from the business I called to see if the event coordinator was available. The same unnamed woman (who has an unforgettable voice) answered the phone. She advised me that "I need to go online a fill out a request. That's how we do it." When I shared with the woman that I have done that twice and have not heard back from anyone, she stated, "Maybe you didn't do it right because it will tell you if we received it." I informed the woman that I received a confirmation of submission both time. At this point the woman took my name and number and told me someone would call me back. I asked if she could give me the event coordinator's telephone number to which she said no. Unbelievable. Slightly annoyed, but mindful that this event is not about me and I wanted my spouse to be happy, I decided to stop by the business location on July 28, 2018 to talk with the event coordinator because a reliable source informed me that if you go during business hours the manager on duty will go to the back to get the event coordinator from the office. Upon arriving, I spoke with Woody. I told him that I would like to host an event at Big Bibs. Immediately he said, "What you have to do is go online to fill out a request." At this point I was completely baffled. It truly did not seem like anyone working for this business were concerned about customer service. I shared with Woody that I have since the early part of this month, maybe even June, submitted to request online and made three phone calls. Is it too much to ask if I can view the venue and speak with someone. He continued to say, "We do everything online." Amazing! (and not in a good way) Woody could care less. He conducted himself like he was some sort of underpaid buffer/bodyguard for the owner. I asked if I could have the owner call me. Woody took my name and number and advised me that someone would call me within the hour. Well, I received a call from Latonya (the event coordinator). At the start of the conversation she stated, Ms. Sheree, I called you. It is not my fault that you didn't get the message. I called you on July 7th and left you a message. I was shocked. Rather than attempting to conduct professional business she was ready to have an argument with a consumer. All I could think about is I spend my money in this establishment where employees and as far as I can tell the owner don't care about their customer. As long as customers are smiling in their faces and saying this is good, all the while increasing their cholesterol level, hindering their diabetes, and increasing their risk of stroke or a heart attack Big Bibs is good. When they have to actually deal with issues that affect their consumer quality of service they could care less. This is not a place where I will continue to spend my money. I informed Latonya that I did not receive an email and as good business practice someone should not assume an email sent was an email received because things can go astray when sending electronic correspondence. As far as calling me and leaving a message, I did not receive the message on 7 July. If I had received the message I would not have called again on 9 July to request to speak with you or the owner because I really wanted to secure my date. So, at this point I would just like to know who we can move forward from here. Then she said, well, the date is taken. I don't know what to tell. And I am pretty much booked up for the rest of the month. When asked if I could I have the owner contact me because I really want to share my experience with him. She said, "You won't be getting a call from the owner." I said okay, thank you and hung up. Small business owners always want local support, until things start going well for them then they could care less how they treat you. The employees at Big Bibs need CUSTOMER SERVICE TRAINING. I repeat. The employees at Big Bibs need CUSTOMER SERVICE TRAINING. It's unfortunate, but I will not be spending my money in an establishment that does not respect me or my money. I am not one of those person who will write it off as "It's the only place to go." or "They had a bad day," or "My friends had a good experience." I have referred people to this place. Now, I wish I hadn't because they don't appreciate it. When people know better, they do better. When people don't know better, they don't do better, AND when they see other people not doing better they innately assume that this is normal or good behavior because everyone else is doing it or no one else has brought to the attention of the offender that their conduct (i.e., business practice, how you treat others, customer service, etc.) should be reevaluated.

First I want to say that I have worked in the food and customer service industry for over yearsI know what good customer service entails and I expect good customer service at every business I patronizeI also worked as an investigator for the state of Texas.I received extensive training in reading people, especially their facial expressions
I have frequented Big Bib's several times since they opened the location on LanarkBeen satisfied each timeThe food is fantastic! The prices are fair but I did notice the prices had gone up since the last time I was there, which is understandableI just can't see charging $for an oz serving of their specialty sides(Potato casseroles.)
It was the 4th of JulySeveral of us ladies got together and decided to pick up some foodI felt like bbq and wanted Bill Miller'sI like Bill because the prices are good and everyone is so friendly.They greet you when you come in and thank you when you leaveBut Bill was closedSomeone said the Smoke Shack but they're kind of farMy sister said Big Bib's? We all agreed but I said you better call first to make sure they are openSo my sister Mary called and the person who answered ( Tamu Gonzales) rattled off something about o'clock and hung up on herMy sister wasn't even finished talkingWe get there and it is packed but it was the 4th so no problemSo we're waiting in line and one of my sisters is chatting it up with the gentleman behind her and mentions the phone callHe tells her the same thing happened to himThat when he called in Tamu was very rushed, told him they were very busy and hung up
I'm at the counter and "Woody" is taking my orderI ordered a brisket sandwich and asked if they could put extra sweet bbq sauce in the sandwich.He explains the sandwiches are dry but that he could give me some containers for bbq sauceSo I get of these tiny little containers and I like my sandwiches with alot of sauce so I ask for more
I go to the bbq sauce station which is right next the counter where you pick up your foodThis is also where the phone isThis is also where Tamu Gonzales is working I look for the sweet bbq sauce that I like but I don't see it, so I ask Tamu if they have the sweet kind and she tells me it is right thereSo I look again and notice bottle that has the label off so I pour a little in my cup and taste it.It tastes like catsup so I tell her this isn't the one I wantThat it tastes like catsupShe says that it's the Big Bib sauceNow mind you, she's not busyNo orders have come up, the phone hasn't rung so she has time to address my needsBut no she is dancing around, looking all around at the customers and I am looking at her funnyShe turn and tells me "to hold on", "it's gonna be fine and to chill out." A bus boy walks by and he tells him, doesn't ask him, but rudely tells him to go to a table and find the sweet, honey bbq sauceShe tells him "look at that table over there." "They shouldn't have all those bottles over thereHe brings the bottle over, I say "thank you" but he doesn't even acknowledge meI am filling my little cups and Tamu looks over and tells me, "see you got your bbq sauce." Not in a friendly way, but in a very condescending wayAt this point, i've had enough from herI tell her not to talk to me and that I will not talk to herShe's making googly eyes,rolling her eyes and giving me bad looksI continue filling my cups and she calls up orders, one which is mineOne is picked up so I know the other one is mineI go around and say, "this is for Lucy?" Just to verify it's mine, I don't want to get the wrong order, but she says nothingI go to the group I came with and tell them how rude Tamu is and Tamu is making comments, some of which I can't hear but I did make out the word "racist." Now, I could have turned this into a big dealI could have started taking video and confronted her but I decided to relay my concerns in another wayI asked her if they were on Facebook.She said "yes" So I took a picture of her and we started walking out the doorShe saw me take the picture,left her post with her phone,opened the door and took a picture of meMy sister was still waiting for her food and was next to Tamu's counterShe said Tamu made a face and said "some people."
Now "Woody" is within hearing distance.Turns out he is the managerHe knows there is something going on between Tamu and myself but does says nothing When I spoke to him by phone the following day, he verified thisHe asked what occured and I told him that she called me a "racist." He asks me if I made any comments to her.Of course I didn'tI don't care if Tamu was purple.This was a customer service issue and had nothing to do with raceThat was her mentalityJust because you disagree about something that makes you a racist
Apparently Tamu told Woody that I called her something, which I did notI could tell she was playing the victim to her bossNow I could have made it a bigger issue but I chose to be the better person and walk awayI asked for the owner Stanley Ray Shropshire and Woody took my name and number and said that Stanley would call me backMaybe not that day, as he is such a busy man,but in a couple of days
I called the Mission Rd location but couldn't get throughSo I located a corporate number and the girl there said she would give Stanley the message and have him call me
This morning, I get a call from Woody relaying Stanley's apologies.So, apparently Stanley won't be giving me a callI know he reads these posts and responds to them, so that's fineI want an apology from Tamu and no one else
The sad thing about all of this,is that these employees profess to be a church going familyI hope that's true but I seriously doubt Tamu is a christianHer disposition shows a real evil sideShe is a reckless employee there and will end up costing them money,loss of patrons and their credibility

On July 5, 2018, I contacted Big Bibs to discuss using their venue and full catering service for a retirement gatheringI selected this establishment because since moving to this area three years ago, the food is good most of the time Since I believe in supporting small business owners and my spouse also enjoys their food I thought this might be a good place to continue to spend my earned income, many days hard earned income After calling the establishment I spoke with a female employee who refused to give her name but advised me that she was the manager and "If I wanted to cater an event I have to complete the form onlineThat's how we do it” Then she hung up So, I immediately went online, notwithstanding her cavalier attitude because I understand that everyone has a less than stellar day, to complete the inquiry form I received a notification that informed me someone would contact me within hoursOn Saturday, July 7, called to see if the event coordinator was available or the owner because I really wanted to secure a date I was told to give the event coordinator a chance to call you back I waited another two days Around 5:pm on Monday, July, 9, when I did not hear back from the business I called to see if the event coordinator was available The same unnamed woman (who has an unforgettable voice) answered the phone She advised me that "I need to go online a fill out a requestThat's how we do it." When I shared with the woman that I have done that twice and have not heard back from anyone, she stated, "Maybe you didn't do it right because it will tell you if we received it." I informed the woman that I received a confirmation of submission both time At this point the woman took my name and number and told me someone would call me backI asked if she could give me the event coordinator's telephone number to which she said no UnbelievableSlightly annoyed, but mindful that this event is not about me and I wanted my spouse to be happy, I decided to stop by the business location on July 28, to talk with the event coordinator because a reliable source informed me that if you go during business hours the manager on duty will go to the back to get the event coordinator from the office Upon arriving, I spoke with Woody I told him that I would like to host an event at Big Bibs Immediately he said, "What you have to do is go online to fill out a request." At this point I was completely baffledIt truly did not seem like anyone working for this business were concerned about customer service I shared with Woody that I have since the early part of this month, maybe even June, submitted to request online and made three phone calls Is it too much to ask if I can view the venue and speak with someone He continued to say, "We do everything online." Amazing! (and not in a good way) Woody could care lessHe conducted himself like he was some sort of underpaid buffer/bodyguard for the owner I asked if I could have the owner call me Woody took my name and number and advised me that someone would call me within the hourWell, I received a call from Latonya (the event coordinator) At the start of the conversation she stated, MsSheree, I called you It is not my fault that you didn't get the messageI called you on July 7th and left you a message I was shocked Rather than attempting to conduct professional business she was ready to have an argument with a consumer All I could think about is I spend my money in this establishment where employees and as far as I can tell the owner don't care about their customer As long as customers are smiling in their faces and saying this is good, all the while increasing their cholesterol level, hindering their diabetes, and increasing their risk of stroke or a heart attack Big Bibs is good When they have to actually deal with issues that affect their consumer quality of service they could care less This is not a place where I will continue to spend my moneyI informed Latonya that I did not receive an email and as good business practice someone should not assume an email sent was an email received because things can go astray when sending electronic correspondence As far as calling me and leaving a message, I did not receive the message on July If I had received the message I would not have called again on July to request to speak with you or the owner because I really wanted to secure my date So, at this point I would just like to know who we can move forward from here Then she said, well, the date is takenI don't know what to tell And I am pretty much booked up for the rest of the month When asked if I could I have the owner contact me because I really want to share my experience with him She said, "You won't be getting a call from the owner." I said okay, thank you and hung upSmall business owners always want local support, until things start going well for them then they could care less how they treat you The employees at Big Bibs need CUSTOMER SERVICE TRAINING I repeatThe employees at Big Bibs need CUSTOMER SERVICE TRAINING It's unfortunate, but I will not be spending my money in an establishment that does not respect me or my money I am not one of those person who will write it off as "It's the only place to go." or "They had a bad day," or "My friends had a good experience." I have referred people to this place Now, I wish I hadn't because they don't appreciate itWhen people know better, they do better When people don't know better, they don't do better, AND when they see other people not doing better they innately assume that this is or good behavior because everyone else is doing it or no one else has brought to the attention of the offender that their conduct (i.e., business practice, how you treat others, customer service, etc.) should be reevaluated