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The Big Fix

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The Big Fix Reviews (3)

We offered the customer a full refund since we were unable to fill their orderIn cases where we are backordered on products we can only refund or offer a substitute item to the customer which we did in this case. We will process a full refund of $to the customer to resolve this
issue. Thank you

This customer was offered great options. Please see the details of this case.1. Like virtually every business, we allow customers days to inspect their orders to report damages or shortages. This customer reported shortages to us well past the day period.2. This
customer was refunded for items she claims she was shorted for which we have no current stock.3. This customer was shipped free replacements for the other items she claims she was shorted for which we had stock on hand.4. In conclusion, even though the customer did not report anything to us within the day period, she was compensated for everything she said she was shorted and this was done prior to her filing a complaint with the Thank you

We are issuing a refund as a courtesy but need to clarify some issues raised by the customer in their complaint Our website has a delivery calculator that tells all customers exactly when their order will be received This customer placed the order and with the shipping speed they
selected, the order was delivered exactly as they requested The day an order ships is not considered a delivery day, so an order that ships on Wednesday with day delivery, will arrive on a Monday The customer could have called the 1-number displayed at the top of our website to confirm with our customer service the delivery time since it was so critical to their order We proactively reached out to this customer multiple times during the delivery process to assist them The customer was told and understood that when returning the order, they would be responsible for the return shipping They confirmed this understanding.Thank you

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Address: 3100 W Lake St Ste 100, Minneapolis, Minnesota, United States, 55416-4596


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