The Bill Payers, Inc.

In response to Mr***'s complaint, first of all Mr***'s finances have been explained to him through his case worker at Brand New Day. Mr*** is incorrect about the amount of rent that he has to pay to the board and care. Mr*** receives$a
month from his Social Security benefits. The rent that he has to pay is $per month, plus an additional $because he owed months back rent when we received Mr*** as a client. We didn't force Mr*** to sign the paperwork for usto become his representative payee. The reason we are his payee because he can not handle his own finances. By Social Security rules we can charge $a month for our services, which we do. We are audited by Social Security and have to give Social Security an accounting on our accounts There are also bank charges of $12 that have to be deducted, which we don't like but there is nothing we can do. So below is a breakdown:$income-$1043- rent -$40- our fee-$12- bank chargesHe receives $60There is $more than his budget allows and we cover that so he can receive at least $per month. We have spoken to his case worker numerous times about his budget.The Bill Payers does not owe Mr*** $

I think linda and cher and sonia I think it is are a great team and people. I also would highly recomend them to someone who needs there servise. Shaun W.

Review: Hi I am on Social Security Disability now my L.C.S.W [redacted] ###-###-#### switched me 3 months ago to this company against my will I used to get my $1150 disability payment Direct Deposited to my bank account but now they get all of it I now only get $1000.00 each month for rent at my Board and Care and $20 dollars for my expenses each month they are pocketing $130 a month of my money for a total of $390 so far in charges that's my food and other necessities money from SSA.GOV my Social Worker wont respond to my calls this is pure and simple fraud and extortion on the handicapped I am the only one at our Board and Care getting ripped off by these people they are getting there full amount from Social Security! My Civil Rights are being violated and Riverside Police told me there was nothing they could do and left! Please pull there Licence my Board and Care is tired of fighting with these people! SPPDesired Settlement: I want my $390 dollars that was stolen from me it is winter and I need to get new winter clothes my clothes are old with holes in them and I need my food money back they had no right to change my direct deposit against my will like this and charge a $130 dollar a month processing fee this is fraud and abuse on the handicapped my L.C.S.W lic#LCS[redacted]99 she also works for Orange Psychiatric Medical Group INC which my Dr Chundu owns They are also my Health Insurance provider called A Brand New Day

Business

Response:

In response to Mr. [redacted]'s complaint, first of all Mr. [redacted]'s finances have been explained to him through his case worker at Brand New Day. Mr. [redacted] is incorrect about the amount of rent that he has to pay to the board and care. Mr. [redacted] receives$1153 a month from his Social Security benefits. The rent that he has to pay is $1023 per month, plus an additional $20 because he owed 2 months back rent when we received Mr. [redacted] as a client. We didn't force Mr. [redacted] to sign the paperwork for usto become his representative payee. The reason we are his payee because he can not handle his own finances. By Social Security rules we can charge $40 a month for our services, which we do. We are audited by Social Security and have to give Social Security an accounting on our accounts. There are also bank charges of $12 that have to be deducted, which we don't like but there is nothing we can do. So below is a breakdown:$1153 income-$1043- rent -$40- our fee-$12- bank chargesHe receives $60There is $2 more than his budget allows and we cover that so he can receive at least $60 per month. We have spoken to his case worker numerous times about his budget.The Bill Payers does not owe Mr. [redacted] $390.00.

Review: This company serves as a payee for Social Security recipients. In November, they sent out notice that they were going out of business. I sent authorization to them to become my own payee, with verification from my doctor. The BillPayers first claimed they did not receive this FAX'd statement. Then, when I filed to become my own payee with Social Security, they held my state tax bill for three weeks (one week past the due date) before forwarding it to me, causing me to be in default of my tax payments. I must now appeal to the state to reinstate my payment plan and pay a $34 penalty. Additionally, in the past, when acting as my payee, the BillPayers made a double payment to my auto insurance company for $700, out of my funds, when only $350 was due. And when they had paid off a medical bill for me, they continued to send the doctor payments, so that the doctor had to write to me to get them to stop overpaying my bill. The BillPayers do not offer an email or physical address, and very often do not return phone calls. Their service was poor.Desired Settlement: I would like an apology from this company and $34 to cover the cost of reinstating my payment plan with the Franchise Tax Board which they caused to go into default.

Business

Response:

To her first note on her becoming her own payee. We told her that even though we didn't get the fax she needed to go to Social Security to file to become her own payee, which she did, and at that time we informed her that if she became her own payee she was responsible as of 12/1/13 to pay her own bills. The Bill Payers received the notice November 25, 2013 that she was her own payee. Notice from Social Security was dated November 21, 2013.

After receiving the notice she was her own payee we forwarded the state bill directly to her on November 26, 2013. The payment was due on 12/3/13, which see had amble time to make the payment. If she knew that she was her own payee she should have contacted the Franchise Tax Board of where to send the bill and made payment arrangements, as she has done this in the past since the Franchise Tax Board will not talk to us. We cannot help what the post office does in getting the mail to the person in a timely matter. Therefore, we will not be forwarding $34 to her.

We only paid bills that she sent in to The Bill Payers. We show no double payment for her car insurance during the month of 4/1/12, as we only paid what she instructed us to pay. Again, if there continued payments on a medical bill, we only paid what she instructed us to pay.

When clients have inquired about getting our physical address they have been told we do not give out our physical address due to our safety and the nature of our business. Not that Ms. Vaughn was a threat but it has been our policy for the last 20+ years that our clients are not given our physical address. We have given our email address to many of our clients and if Ms. Vaughn had asked for it we would have given it to her.