After purchasing tickets on a black friday sale, & have read the refund policy stating I could refund if neededthey refuse,& will not call me back purchased tickets on 11/9/called for refund the week of 11/was told that they would not refund, spoke to JasmineI asked to speak to manager, was hung up onCalled the following days, given direct number to jasmine, and left message for managers, no one will take my call nor return when message leftI have screen shot the terms and conditions provided my miami seaqurium at the time of purchase (same terms I was to agree to in order to purchase tickets) and it clearly states that I am eligable for a refundthey written policy doe not match the verbal conversation had with Jasmine
Cannot get a call back or response by email for a refund request My family and I purchased online tickets to the Seaquarium for the week of April 18th, but upon arrival in Florida, two of our children became illI called the Seaquarium and explained the situation, requesting a refund,since I had paid More than $ I was told I would hear back from an employee named Shayla within two daysThree days later, I called and left Shayla a voice mailI did again two days after thatI then tried emailing the Seaquarium customer service and I have not heard back from anyone, and have not received a refund
Cannot get a call back or response by email for a refund request
My family and I purchased online tickets to the Seaquarium for the week of April 18th, but upon arrival in Florida, two of our children became illI called the Seaquarium and explained the situation, requesting a refund,since I had paid More than $
I was told I would hear back from an employee named Shayla within two daysThree days later, I called and left Shayla a voice mailI did again two days after thatI then tried emailing the Seaquarium customer service and I have not heard back from anyone, and have not received a refund
I have annual passes *** They didn't let me in, Not found in the systemLet me and my kids waiting in the sun for minutes at degManager NA
Me and my family have annual passes *** the seaquarium, we drove minutes to take our kids there today Friday June XX XXXX, they were super excitedWhen we arrived, We only had one annual pass, I didn't have the other two with me We went to customer service, the lady said we had to buy passes, then she sent us to another window where they would look us up in the system, the girls name is Janice, I can't believe the poor customer service she had, she just said we were not In the system and we had to pay for our tickets, and they would give us a discountWhy do I need to pay for tickets that I already paid? We had one annual pass *** she could not find our name in the system, it's not our fault that whoever sold us the annual passes *** beginning of the year, didn't do their job and did not enter our names in the system I asked to
Deceptive price disparity between website and in person
On 5/my family contemplated visiting during the week and I went to the website for price informationI viewed the site on a phone and the various ticket packages listedI was lead to believe that a pack could be purchased online or in person for $On 5/when we actually ended up going I was informed at the ticket counter that those prices are online only and have to be purchased hours in advanceI pulled up my phone to Alaina and showed her what my eyes had seen and they then corrected themselves that once you select buy now you are shown all the restrictions with etc etcI explained that is deceptive advertising because to a person looking only for information they would reasonably be lead to believe that those prices are it with no qualifiersThat information should be front and center on the primary ticket page for people looking for information only or with the intent to buy online
After purchasing tickets on a black friday sale, & have read the refund policy stating I could refund if neededthey refuse,& will not call me back
purchased tickets on 11/9/called for refund the week of 11/was told that they would not refund, spoke to JasmineI asked to speak to manager, was hung up onCalled the following days, given direct number to jasmine, and left message for managers, no one will take my call nor return when message leftI have screen shot the terms and conditions provided my miami seaqurium at the time of purchase (same terms I was to agree to in order to purchase tickets) and it clearly states that I am eligable for a refundthey written policy doe not match the verbal conversation had with Jasmine
Accidental Online ticket purchase and immediately requested to cancel the transaction as it was a purchase never intended (browser/technical issue)
I was on the website and trying to analyse the ticket options and while doing that I was discussing the same with my family over phoneUnknowingly and accidentally the purchase got completed (Browser at times fills my credit card details in on the screen)I was just being ready to make the purchase but not really wanted to make one till I was sureI got to know only when I saw a confirmation email a few minutes laterReservation Number: XXXXXXI immediately called Miam Seaquarium at given numbers to convey my accidental transaction and requested to VOID the sameHowever they simple denied as if they are only interested in making money and not understanding the genuine issues with erroneous transactions by customersI did not take any time to call them back and convey the unintended purchaseI would like Seaquarium to appreciate the
After purchasing tickets on a black friday sale, & have read the refund policy stating I could refund if neededthey refuse,& will not call me back purchased tickets on 11/9/called for refund the week of 11/was told that they would not refund, spoke to JasmineI asked to speak to manager, was hung up onCalled the following days, given direct number to jasmine, and left message for managers, no one will take my call nor return when message leftI have screen shot the terms and conditions provided my miami seaqurium at the time of purchase (same terms I was to agree to in order to purchase tickets) and it clearly states that I am eligable for a refundthey written policy doe not match the verbal conversation had with Jasmine
Cannot get a call back or response by email for a refund request My family and I purchased online tickets to the Seaquarium for the week of April 18th, but upon arrival in Florida, two of our children became illI called the Seaquarium and explained the situation, requesting a refund,since I had paid More than $ I was told I would hear back from an employee named Shayla within two daysThree days later, I called and left Shayla a voice mailI did again two days after thatI then tried emailing the Seaquarium customer service and I have not heard back from anyone, and have not received a refund
Cannot get a call back or response by email for a refund request
My family and I purchased online tickets to the Seaquarium for the week of April 18th, but upon arrival in Florida, two of our children became illI called the Seaquarium and explained the situation, requesting a refund,since I had paid More than $
I was told I would hear back from an employee named Shayla within two daysThree days later, I called and left Shayla a voice mailI did again two days after thatI then tried emailing the Seaquarium customer service and I have not heard back from anyone, and have not received a refund
I have annual passes *** They didn't let me in, Not found in the systemLet me and my kids waiting in the sun for minutes at degManager NA
Me and my family have annual passes *** the seaquarium, we drove minutes to take our kids there today Friday June XX XXXX, they were super excitedWhen we arrived, We only had one annual pass, I didn't have the other two with me We went to customer service, the lady said we had to buy passes, then she sent us to another window where they would look us up in the system, the girls name is Janice, I can't believe the poor customer service she had, she just said we were not In the system and we had to pay for our tickets, and they would give us a discountWhy do I need to pay for tickets that I already paid? We had one annual pass *** she could not find our name in the system, it's not our fault that whoever sold us the annual passes *** beginning of the year, didn't do their job and did not enter our names in the system I asked to
Deceptive price disparity between website and in person
On 5/my family contemplated visiting during the week and I went to the website for price informationI viewed the site on a phone and the various ticket packages listedI was lead to believe that a pack could be purchased online or in person for $On 5/when we actually ended up going I was informed at the ticket counter that those prices are online only and have to be purchased hours in advanceI pulled up my phone to Alaina and showed her what my eyes had seen and they then corrected themselves that once you select buy now you are shown all the restrictions with etc etcI explained that is deceptive advertising because to a person looking only for information they would reasonably be lead to believe that those prices are it with no qualifiersThat information should be front and center on the primary ticket page for people looking for information only or with the intent to buy online
After purchasing tickets on a black friday sale, & have read the refund policy stating I could refund if neededthey refuse,& will not call me back
purchased tickets on 11/9/called for refund the week of 11/was told that they would not refund, spoke to JasmineI asked to speak to manager, was hung up onCalled the following days, given direct number to jasmine, and left message for managers, no one will take my call nor return when message leftI have screen shot the terms and conditions provided my miami seaqurium at the time of purchase (same terms I was to agree to in order to purchase tickets) and it clearly states that I am eligable for a refundthey written policy doe not match the verbal conversation had with Jasmine
Accidental Online ticket purchase and immediately requested to cancel the transaction as it was a purchase never intended (browser/technical issue)
I was on the website and trying to analyse the ticket options and while doing that I was discussing the same with my family over phoneUnknowingly and accidentally the purchase got completed (Browser at times fills my credit card details in on the screen)I was just being ready to make the purchase but not really wanted to make one till I was sureI got to know only when I saw a confirmation email a few minutes laterReservation Number: XXXXXXI immediately called Miam Seaquarium at given numbers to convey my accidental transaction and requested to VOID the sameHowever they simple denied as if they are only interested in making money and not understanding the genuine issues with erroneous transactions by customersI did not take any time to call them back and convey the unintended purchaseI would like Seaquarium to appreciate the