The Black Art Depot

I came across "The Black Art Depot" while searching for African American Figurines for my shelf display I don't usually right reviews but I'm so happy with my purchases (order twice so far) that I had to right a commentMy statues are of great quality and details and priced just right when compared to othersThe Black Art Depot kept me informed about my purchases and took the time to thank me afterwardsI received both orders in three days and they took the time to package my products securelyI will definitely be doing business with them again

I have ordered a print from the Black Art Depot website and paid in full in March 2018. After my money was taken, I made an inquiry as to an appropriate ship date and received a web based response several days later stating the print is on backorder. Then why did you take my money if you knew it was not available?
I have since tried calling their customer service; they are allegedly open from 10a to 4p,. I only receive voice prompts and after you press any number (sales, customer service, etc.) it rings for a few minutes and cuts off! When texting or emailing Black Art Depot, you get a generic response that the issue is under review”. However, I have now received an email stating the tint is a single and if ordered, you can receive a 10% discount!
Well now that it is in stock, WHERE IS MY PAID FOR PRINT?!
I will never patronize this ripoff company ever again and I will seek whatever means available to me to get my hard earned money back!

The Black Art Depot sold me a Limited Edition paper print of an image by [redacted] for approximately $400. They called me the next day and stated that the price had increase because the Limited Edition PAPER print was sold out but the CANVAS edition was available. I did not want to purchase the CANVAS edition. I wanted the PAPER edition. They never had the paper edition. They did not charge me any money. But they did not have the available work of art. Tried to get me to buy the significantly more expensive $900 CANVAS edition, which I did not do. There was no clause on their website that suggested they would be out of stock of an available item on their website. Indeed, there were several items on their website listed as SOLD OUT. Instead they merely tried to bait and switch so that I would buy more money for an item I did not want and then claim that their policy did cover this situation because it fell under the clause about how prices of works of art can change because of the market. There is nothing in their policy that discusses switching PAPER prints for CANVAS prints.Product_Or_Service: 1x [redacted] - 30x15 Inches / Unframed for $389.Order_Number:[redacted]Desired SettlementI would like them to find, buy, and send me a Limited Edition offset lithograph of [redacted] by [redacted] signed and numbered by [redacted] with certificate of authenticity (all language taken from website) at no cost because of the time spent researching prices, buying, talking with customer service, and filling out this report. Business Response I can understand the customer's concern from his vantage point and I'm sure that it had to be a frustrating experience for him. However, we have been in business for 10 years and would never intentionally do any type of unethical business practice such as bait and switch. Please note the following: 1. We authorized card but never charged it so we can't issue him a refund for this item. 2. Limited Editions frequently go out of print without the publisher/artist notifying us. In this industry that happens and when it does we notify the customer immediately and never capture the funds for the transaction. 3. We always try to keep our website as updated as possible but when you have over 3500 items sometimes there may be pricing error or items listed that should be out of stock. 4. I don't see a way to resolve this issue. We didn't charge and I couldn't ship him the item if I wanted to because the artist is out of stock and unfortunately didn't notify us of the issue. Thus, it was unfortunate and I'm sure it was frustrating experience for the customer and we apologize for that but we did NOT intionally defraud the customer nor do we implement any bait and switch tactics as a part of our marketing strategy. We simply advised the customer of another item that was available when we found out the paper edition was no longer available. It's a standard business practice utilized in the industry. If you have any additional questions please feel free to call or email me. Thanks again for giving us the opportunity to be of service.