The Black Sheep

5/4/ In response to customer service complaint #10597141, I [redacted] manger was contacted Monday 4/27/morning by my server who had a customer call almost hours after closing 4/26/complaining about eating the chicken & waffles and becoming illShe stated that the customer called several times and each time with an increasing level of aggravation that her complaint wasn’t being handled properlyThe server has written her account of the events which I have [redacted] I went thru the phone log and found customers phone number and on Monday 4/27/at 1:I called customer and at 3:she returned my callI apologized for her not feeling well and of having a bad reaction to our dish; I did state that she was the only complaint about this dish that we served numerous times that eveningShe seemed rather upset but more for how she felt her complaint was handled than with the adverse reaction of the foodShe felt that the server was rude and unapologeticI again apologized for her feeling this way and tried to point out that my server is supposed to inform kitchen when we get calls about food illness and is required to alert MGR but is not permitted to give refunds without approvalI will agree that the server made a mistake in not immediately taking customer’s name and phone number and further stating that someone will call them back as soon a possibleI can understand the customer’s frustration in thinking that no one was going to deal with her concern in a timely fashion but as not being the one who got the call I can only pass so much judgment onto a server who has had a long and grueling shift and is being aggressively talked to in the manner recorded in her statement I talked with customer on phone for about ten minutes and again apologized for how she felt she was treatedI asked for her credit card number so we could refund her amount and gave her our email address so she could write a formal complaintOn Tuesday 4/28/I credited her account for the $The [redacted] has been informed of this situation, a record of it has been noted and I have talked to the server at length about how to handle these situations more concisely in the future

5/4/In response to customer service complaint #10597141, I [redacted] manger was contacted Monday 4/27/morning by my server who had a customer call almost hours after closing 4/26/complaining about eating the chicken & waffles and becoming illShe stated that the customer called several times and each time with an increasing level of aggravation that her complaint wasn’t being handled properlyThe server has written her account of the events which I have [redacted] I went thru the phone log and found customers phone number and on Monday 4/27/at 1:I called customer and at 3:she returned my callI apologized for her not feeling well and of having a bad reaction to our dish; I did state that she was the only complaint about this dish that we served numerous times that eveningShe seemed rather upset but more for how she felt her complaint was handled than with the adverse reaction of the foodShe felt that the server was rude and unapologeticI again apologized for her feeling this way and tried to point out that my server is supposed to inform kitchen when we get calls about food illness and is required to alert MGR but is not permitted to give refunds without approvalI will agree that the server made a mistake in not immediately taking customer’s name and phone number and further stating that someone will call them back as soon a possibleI can understand the customer’s frustration in thinking that no one was going to deal with her concern in a timely fashion but as not being the one who got the call I can only pass so much judgment onto a server who has had a long and grueling shift and is being aggressively talked to in the manner recorded in her statementI talked with customer on phone for about ten minutes and again apologized for how she felt she was treatedI asked for her credit card number so we could refund her amount and gave her our email address so she could write a formal complaintOn Tuesday 4/28/I credited her account for the $13.13.The [redacted] has been informed of this situation, a record of it has been noted and I have talked to the server at length about how to handle these situations more concisely in the future

Dear team at Revdex.comI thank you for your prompt response to my reporting the problem I experienced at The Black SheepI accept the [redacted] account/email, except for her opinion on my having been 'aggressive'I appreciate that she did call me and did apologize to meI was in fact, under the impression that the only reason that she called me was because they had heard form your officeThe money was reimbursed to my credit card days later and I am happy with the outcomeI did request the [redacted] for their official email address so that I could write in about my experience, but do not know if I was given the correct one, as I have not received a response or confirmation from themOverall, I am very happy with the outcome and appreciate your service.kind regards, [redacted]

border-bottom-color: rgb(204, 204, 204);">5/4/2015
 
In response to customer service complaint #10597141, I [redacted] manger was contacted Monday 4/27/15 morning by my server who had a customer call almost 2 hours after closing 4/26/15 complaining about eating the chicken & waffles and becoming ill. She stated that the customer called several times and each time with an increasing level of aggravation that her complaint wasn’t being handled properly. The server has written her account of the events which I have [redacted].
 
I went thru the phone log and found customers phone number and on Monday 4/27/15 at 1:45 I called customer and at 3:30 she returned my call. I apologized for her not feeling well and of having a bad reaction to our dish; I did state that she was the only complaint about this dish that we served numerous times that evening. She seemed rather upset but more for how she felt her complaint was handled than with the adverse reaction of the food. She felt that the server was rude and unapologetic. I again apologized for her feeling this way and tried to point out that my server is supposed to inform kitchen when we get calls about food illness and is required to alert MGR but is not permitted to give refunds without approval. I will agree that the server made a mistake in not immediately taking customer’s name and phone number and further stating that someone will call them back as soon a possible. I can understand the customer’s frustration in thinking that no one was going to deal with her concern in a timely fashion but as not being the one who got the call I can only pass so much judgment onto a server who has had a long and grueling shift and is being aggressively talked to in the manner recorded in her statement.
 
I talked with customer on phone for about ten minutes and again apologized for how she felt she was treated. I asked for her credit card number so we could refund her amount and gave her our email address so she could write a formal complaint. On Tuesday 4/28/15 I credited her account for the $13.13.
The [redacted] has been informed of this situation, a record of it has been noted and I have talked to the server at length about how to handle these situations more concisely in the future.

5/4/2015 In response to customer service complaint #10597141, I [redacted] manger was contacted Monday 4/27/15 morning by my server who had a customer call almost 2 hours after closing 4/26/15 complaining about eating the chicken & waffles and becoming ill. She stated that the customer called...

several times and each time with an increasing level of aggravation that her complaint wasn’t being handled properly. The server has written her account of the events which I have [redacted]. I went thru the phone log and found customers phone number and on Monday 4/27/15 at 1:45 I called customer and at 3:30 she returned my call. I apologized for her not feeling well and of having a bad reaction to our dish; I did state that she was the only complaint about this dish that we served numerous times that evening. She seemed rather upset but more for how she felt her complaint was handled than with the adverse reaction of the food. She felt that the server was rude and unapologetic. I again apologized for her feeling this way and tried to point out that my server is supposed to inform kitchen when we get calls about food illness and is required to alert MGR but is not permitted to give refunds without approval. I will agree that the server made a mistake in not immediately taking customer’s name and phone number and further stating that someone will call them back as soon a possible. I can understand the customer’s frustration in thinking that no one was going to deal with her concern in a timely fashion but as not being the one who got the call I can only pass so much judgment onto a server who has had a long and grueling shift and is being aggressively talked to in the manner recorded in her statement. I talked with customer on phone for about ten minutes and again apologized for how she felt she was treated. I asked for her credit card number so we could refund her amount and gave her our email address so she could write a formal complaint. On Tuesday 4/28/15 I credited her account for the $13.13.The [redacted] has been informed of this situation, a record of it has been noted and I have talked to the server at length about how to handle these situations more concisely in the future.

Dear team at Revdex.comI thank you for your prompt response to my reporting the problem I experienced at The Black Sheep. I accept the [redacted] account/email, except for her opinion on my having been 'aggressive'. I appreciate that she did call me and did apologize to me. I was in fact, under the impression that the only reason that she called me was because they had heard form your office. The money was reimbursed to my credit card 4 days later and I am happy with the outcome. I did request the [redacted] for their official email address so that I could write in about my experience, but do not know if I was given the correct one, as I have not received a response  or confirmation from them. Overall, I am very happy with the outcome and appreciate your service.kind regards,[redacted]

Review: I went to dinner with an upper classmate tonight. I ordered the chicken and waffles on our table's server's recommendation. When I ate it, it seemed okay. I paid my bill at 8:35 pm. I got home at around 9 pm and was sick for about half an hour. I still feel a little feverish as I write this message. I called the restaurant at about 9:44pm. I spoke with [redacted] and informed her that I had eaten there and was now ill. She said " Okay I will let the kitchen know" and hung up. I then called back at 9:47 pm and asked to speak to the [redacted] as I was unhappy with the way that [redacted] handled my telling her that their restaurant food just made me ill. She was rude and told me to stop talking and to listen to her. She said that there was nobody there and that I was the first person to ever complain about the chicken and waffles. I asked for an email address or a number to speak to somebody else. She said that the only time I could speak to somebody was on Wednesday morning, when the front house [redacted] would come in and there was no other contact number and hung up. I called again at 9:53 to ask her to hold my charge or reverse my charge until Wednesday. She said that this cannot be done. She also said that I could not have paid at that time as the register was closed. She said that there was nothing that I could do before that and that I should stop calling. She asked me for my name. I called my bank and they said that the card charge reversal could be done by the restaurant at any time. I have never experienced such poor and rude customer service before. She made me feel like I was wrong to tell them that their food made me ill and that I was lying about it, just so that I could get my "$13"back. I told her that I was going to write to Revdex.com and she told me to stop threatening her.Desired Settlement: I want my money back, including the tip and to be able to email my complaint to the management of this restaurant, so that it is on record.

Business

Response:

5/4/2015 In response to customer service complaint #10597141, I [redacted] manger was contacted Monday 4/27/15 morning by my server who had a customer call almost 2 hours after closing 4/26/15 complaining about eating the chicken & waffles and becoming ill. She stated that the customer called several times and each time with an increasing level of aggravation that her complaint wasn’t being handled properly. The server has written her account of the events which I have [redacted]. I went thru the phone log and found customers phone number and on Monday 4/27/15 at 1:45 I called customer and at 3:30 she returned my call. I apologized for her not feeling well and of having a bad reaction to our dish; I did state that she was the only complaint about this dish that we served numerous times that evening. She seemed rather upset but more for how she felt her complaint was handled than with the adverse reaction of the food. She felt that the server was rude and unapologetic. I again apologized for her feeling this way and tried to point out that my server is supposed to inform kitchen when we get calls about food illness and is required to alert MGR but is not permitted to give refunds without approval. I will agree that the server made a mistake in not immediately taking customer’s name and phone number and further stating that someone will call them back as soon a possible. I can understand the customer’s frustration in thinking that no one was going to deal with her concern in a timely fashion but as not being the one who got the call I can only pass so much judgment onto a server who has had a long and grueling shift and is being aggressively talked to in the manner recorded in her statement. I talked with customer on phone for about ten minutes and again apologized for how she felt she was treated. I asked for her credit card number so we could refund her amount and gave her our email address so she could write a formal complaint. On Tuesday 4/28/15 I credited her account for the $13.13.The [redacted] has been informed of this situation, a record of it has been noted and I have talked to the server at length about how to handle these situations more concisely in the future.

Consumer

Response:

Dear team at Revdex.comI thank you for your prompt response to my reporting the problem I experienced at The Black Sheep. I accept the [redacted] account/email, except for her opinion on my having been 'aggressive'. I appreciate that she did call me and did apologize to me. I was in fact, under the impression that the only reason that she called me was because they had heard form your office. The money was reimbursed to my credit card 4 days later and I am happy with the outcome. I did request the [redacted] for their official email address so that I could write in about my experience, but do not know if I was given the correct one, as I have not received a response or confirmation from them. Overall, I am very happy with the outcome and appreciate your service.kind regards,[redacted]