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The Blanchard Institute

10348 Park Rd, Charlotte, North Carolina, United States, 28210-8507

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The Blanchard Institute Reviews (%countItem)

Unable to get substantial refund for services not rendered but paid for in advance. Also violation of privacy.
In March 2018 we were told in order for our client to be accepted back into the program that all of us would have to sign a contract and pay $14,500 for PHP and IOP up front. We were told that the other places we were looking at would be stricter than Blanchard and if we didn't do something our client would/could die. He was very sick. The client made it three weeks and was discharged. The agreement said we would get our money back only if he attended one of the recommended places. Well he didn't, but went to another in patient, did very well, they set up a payment plan and refunded any and all monies left over. Also the one outpatient facility that we were told he would fail at, has worked with us on payment plans and will also refund any or all if needed. Two other 30 day facilities did the same thing! Using a scare tactic to get people to sign stupid contract even though the patient had insurance, is just wrong! Plus not refunding unused money is stealing! Also holding family weekends and meetings and inviting people from the outside to these meetings especially small groups is a violation of ours and the clients privacy.

Desired Outcome

Paid $14,500 in cash Used $7,500 Refund of $7,500 less $2,477 owed by client Total refund $5,023 ($2,477 is the amount owed by the client after insurance filing. Removed the $600 charge for multi family counseling that should have never been charged as it was for a family weekend. We were not told of the charge and typically they do not file.) Refund amount of $5,023 and client account cleared.

The Blanchard Institute Response • Jan 30, 2019

We are working with the consumer to answer her questions. Due to HIPAA we can't confirm or deny any details.

The company doesn't provide detailed information about the billing and after is fully paid (out of the packet) for the time of service is requesting additional $ by using insurance payments (out of network) as an excuse and stating that those checks should be endorsed back to the company ( double payment!).

Desired Outcome

Explanation of Charges I want the truth, and if own any penny I'll pay double on what they asking, otherwise, i want all the money back I have paid to this institution and give to another Institution that can care for people and not just be asking on how to rip off desperate parents.

The Blanchard Institute Response

As of today, we have made several attempts to discuss and remedy the situation with Ms. xxxxx. We have attempted to call; she has asked that she will not speak other than on a recorded line. I have made attempts to also reach her and schedule a "go to meeting" to provide an interactive review of this account. The Blanchard Institute has billed xxxxx appropriately for services rendered and the patient has received those payments with all associated Explanation of Payments which would allow us to properly allocated funds, make appropriate adjustments, and finalize any monies owed by the patient, or if in fact a refund is due to the patient. We collected at time of service estimated amount due by patient for unmet deductible and co-insurance (which is standard operating procedure for any health care facility). Because we are an out of network facility these documents are not provided to us by xxxxx. The patient is the only way for us to gain access to this important information. Our attempts have been met with refusal to cooperate by the Ms. xxxxx. There is also a cultural barrier that is making it somewhat difficult to communicate. We are happy to expedite a resolution but Ms. xxxxx must meet us half way in this. It would literally take less than 30 minutes to resolve is she would just give us a chance.
In addition, she has also reached out to xxxxx and been advised that we are not and have not done anything incorrectly. The xxxxx rep (xxxxx Ref#xxxxx) has also agreed to liaison on behalf of the patient to resolve the issue quickly. We are awaiting a call back from her as we speak. We want to resolve this quickly and amicably.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
Similar I attempted many times via e-mail and phone to get straight answer for the charges and the full payments I had made, but their refusal to provide clear answer indicate their strategy to distract with the insurance payments and "culture barriers " (that I see as offensive) to the core issue of the PRICE: The price was set to $10,000 for 30 days for 3 hrs a day ( $333 /day).- I have proof and documented this price. My son took part ONLY for 13days that = $4333. I paid $4500 so the company should refund $167. But looks like company decided to CHANGE the price to $25,000 after my son left the program (after very poorly handling customers). Please let me know if you need any additional information to confirm my above statement or what is wrong with my calculations.

The Blanchard Institute Response

I spoke to xxxxx today, we resolved this issue and I received what I needed from xxxx yesterday to reconcile account and determine refund. I think Mr xxxxx will confirm that all is resolved and his refund will be mailed out asap.

This was all caused by a delay from xxxxx in getting us what we needed to ensure a clean statement for the patient account.

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Address: 10348 Park Rd, Charlotte, North Carolina, United States, 28210-8507

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+1 (704) 817-7421

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