The Blaster Chemical Companies, Inc

While we sympathize with the consumer's experience, our product is not the cause of his issueOur stand on the issue is best summarized in the letter sent to him after our Claims Committee originally considered his claimA copy of the letter is attached, and the text is reprinted here: Your
information has been received and submitted to our claims processWhile we regret that your experience with our product has been less than satisfactory, your claim has been disallowed for the following reasons:1) Garage Door Lubricant is formulated to be safely used around painted surfaces and contains no solvents that can remove paint.2) As previously explained, this product can displace grease that was already on treated surfacesThis appears to be the case in the pictures of the dark stain that you sent, since our product is clearOur label specifically directs the consumer to consult garage door opener manufacturer’s owner’s manual for lubrication recommendations to determine whether it is appropriate to use our product on opener drivesPossible displacement of grease is one reason for this caution. 3) The product was neither defective nor misrepresented by us and is safe and effective when used as directed. Again, we understand your dissatisfaction, and as a customer service we are offering the enclosed compensation. It should also be noted that in accepting the enclosed compensation, the consumer agreed that the case had been settled.Garage Door Lubricant was formulated with safety and effectiveness in mind, and has been used satisfactorily by hundreds of thousands of consumers

Attached is:a) A copy of the letter of rejection of the claim, which clearly states that acceptance of the offered check constitutes resolution of the claimb) A copy of the endorsed check

This consumer message was received by Revdex.com via email.I would like to hear directly from the head of the company and personally share with him the way [redacted] has treated our family.