The Blind Man Reviews (%countItem)
The Blind Man Rating
Address: 4323 Thermal Ave, Midland, North Carolina, United States, 28107
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From the first phone call to the last. They was very helpful and the products we have installed are amazing! The sales reps and installers was very respectful and helpful with all out questions. I highly recommend this company
Thank you ! We greatly appreciate your business
We ordered 2 shutters from their salesman, Cody A. We SPECIFICALLY ordered these two shutters with a "hidden tilt". Wrong item sent.
On 07/15/2018, Cody A of The Blind Man came to our house and measured all of our downstairs windows for shutters. They were all to be 3 1/2 inch "hybrid shutters" with a "hidden tilt" feature, which Cody explained would NOT have the sliding bar on the front to open and close the shutters. It was a hidden tilt and did not contain that bar. After waiting 4 weeks, we had to call them to ask where our shutters were, as Cody told us (and is written on our quote) that it would be 4 weeks before install. When we called, Ashley, the owner of some sort, told us that it was an "approximate" timeframe. We told Ashley that if the shutters could not be delivered and installed now, we wanted a refund. She said she contacted her manufacturer in*** and got the shutters delivered to her store in *** on Wednesday, August 22, 2018 and "Colton" would be here on August 23, 2018 to install. When Colton showed up today, he brought in two shutters, both had the open and close bar! It was NOT the hidden tilt we ordered. We called and spoke to Ashley and she said it "wasn't a big deal" and she could have the shutters "fixed" to not include the bar. Cody also called us and he said it wouldn't be long to get the correct shutters in. We told Ashley that we would not wait any longer for these shutters and that we wanted our deposit refunded immediately and the order cancelled. We mailed our check *** in the amount of $190 (which was a 50% deposit) on 07/19/2018. Ashley said she would refund the deposit and hung up on me. This is a company that I would never do business again with if this is how they treat a new customer. They were also trying to obtain the business for the rest of our house and Ashley had called and offered us a $300 discount! They couldn't even get two small windows for our bedroom done right!! And she was extremely not helpful and rude and unprofessional.
We want our deposit in the amount of $190 refunded without any further delay. They've had our deposit since July 19, 2018 and now they still have our money and we have no shutters and no money! We want our refund, our order cancelled and to be done working with this unprofessional company.
Mrs. did order two hybrid shutters from our company. Mrs. did not order her shutters until two weeks after the initial consultation (when the check arrived) . She called the office to order them over the phone and mailed a check. It is stated on her invoice that the shutters have a lead time of 4 weeks. The shutters were ordered and installed with in the 4 week lead time. It does not state anywhere on her invoice that the hidden tilt option was ordered nor was it charged for. When the installer arrived at Mrs. home with the shutters, she told him that they were incorrect and would not allow him to install them. She immediately became irate and disgruntled at the situation which resulted in anger before she spoke with the sales person or Ashley. We could barely understand who the customer was or what the situation was due the the fact that they both called the office screaming at the same time. She called the office and spoke with ashley while the installer was still there and had Cody ( the salesperson) on the line as well. We all three extended our apologies and advised her that even though the hidden tilt option was not on the invoice, we would cover the cost at our expense as well as have the altered shutters back to her with in a week. Mr. and Mrs. became so angry due to this minor error, that they requested their money back. Although our policy states that a deposit is non refunable on custom orders, we agreed to refund their deposit to them. All employees from The Blind Man treated this customer with the up most respect while trying to resolve this issue. The customer was so angry and derogatory on the phone to Ashley as well as Cody. Ashley did not state that " it wasn't a big deal". Many of the statements made above are untrue. We did not hang up on this customer. The conversation was completed when the phone call was ended. No employee from our company was unprofessional to this customer. We did advise the installer to leave the premises when this customer became irate and angry. Our phone calls are recorded and I will gladly upload them and/or send them to the Revdex.com for confirmation. We reached a resolution quickly with this customer so I am very confused as to why this case has been opened with the Revdex.com. Mr. also called last night at 6:30 and left a voice message only to tell us that he filed this complaint and stated that they did not like the be called " liars" No one from this company called them "liars". We simply stated that there was an obvious mistake and we take full responsibility and we correct this at our expense. We will not communicate with this customer from this point forward. We will be mailing their refund of $190.00. All communication will need to be through this case.
Deposit has been refunded. Case closed.
Paid for blinds to be installed to include solarium door. Came out 2nd time and showed them. Now will not respond to calls or email to resolve.
Contacted The Blind Man because they installed the blinds several years ago when we bought the home. On 3/23/18 Stephanie came to my home and provided me with an estimate and scope of work. I agreed to the services and paid 50% of total amount or $1619.41.On 5/25/18, Chad came out and installed the blinds and I paid the balance in full with check. Before he left, I showed him that the shade covering the door was only partial and I paid for full which is what was in the original quote. He re-measured and said he would take back the information to the office. Then, I spoke with the office representative that was either Tiffany or Stephanie to confirm their understanding by phone the next day. She said she would look into the situation when she spoke to the installer Chad as he had not communicated that to them yet.A week later another installer came with replica of what was already up and I again told him I had wanted the whole lower part covered. He in turn went to the car and said he saw where Chad had done the measurements and in addition measured the area and said he would return them to The Blind Man ,Inc.I called the office and was told by Tiffany, that she would check with Stephanie and get back to me shortly.
I did not hear back and followed with an e-mail telling them that I felt I was not treated with respect and wanted to resolve this, asking them to contact me. No one has called and there was no response written, by phone or See abovetext regarding this matter. I have called several times and no one answers the phone. The roller shades are Pearl Pewter and is a Norman Brand.
The cost of the labor and material needed to hang the roller shade to cover the door
We spoke with the customer. There was a misunderstanding of the procedure. A new window treatment was ordered for her and all issues are resolved.
Initial Consumer Rebuttal /(2000, 7, 2018/08/20) */
The best customer service I've experienced in a long time! From start to finish outstanding! We ordered 29 windows of plantation shutters using the salem hybrid product with custom color matching and they are PERFECT!!! I will recommend this company and their team to everyone I know.
Professional, high quality service, knowledgeable and courteous. Will absolutely use them again for any future needs.
Thank you ! We greatly appreciate your business and We are happy to have been of service to you !!
I was very pleased with Blind Man, Inc. from the initial contact for a quote to the installation of my blinds.
Austin T. and Colton were very professional and pleasant.
I am very pleased with the results.
Johnny H. came and installed two custom blinds and was very friendly throughout the process. He was on time and finished very promptly. He also came in a service my roller shade that needed some work done. I was very happy with his work and would recommend him for work.
The Blind Man deserves a "0" star. I had them to put blinds up in my entire home. I had one that was not working properly so I contacted them to fix the blind and this had been going on for four months. I had to continually follow up with them. Everytime you call you cannot get a live voice and they do not return calls. I had been working with Ashley and she is quite rude, she acts as if it is your problem and she will get to you whenever she can. Austin came out to do the measurements and he was very pleasant and Johnny came out to remove the broken blind and he also was awesome, so this review does not reflect Austin or Johnny. If Ashley is the business owner they won't last long. It is all about money with her. I have had several of my friends to get blinds from them as well and they are not please with the customer service from Ashley either. So please beware before purchasing anything from this company. You will be paying a trip fare everytime they come to your home and nothing is under warranty as they state. Not to mention they charged my bank card double the amount and then I had to wait another week to get a refund.
Every happy with the service and installation.
Johnny H did a great job. Fast, clean and very nice.
Johnny H. was very professional and courteous. He installed the shutters quickly and was very neat about his work. Very pleasant young man.
Johnny from The Blind Man did an excellent job for our installation. The product looks great, he didn't leave a mess, and everything turned out as-agreed. Highly recommended!
We are thrilled with our new shutters. Everyone from The Blind Man was very professional. The installation was efficient, and everything looks great. I highly recommend The Blind Man and would use them again in the future.
Colton M installed my blinds. He was very nice, friendly and did a perfect job. He even took the time to fix a minor problem for an *** year old lady. You are lucky if he comes to your home to install your blinds.
Blinds installation 8 wks post order. Installer removed old shutters then indicated wrong type of shutters were ordered by salesman originally.
9-5-17 salesman measured for new shutters and his expertise recommended type to order. No mention of any issues expected. Called company XX-XX-XX to see when blinds would be in and was told they were sitting there already and could be installed 10-31-17. Installer came, removed old shutters, removed caulking and then told me that there would be an issue with the shutters. The issue is a 1-2" gap around the frame where he tore out the caulk (old) and said there would be an air flow issue (cold air coming in from the outside) and that whenever the blinds were open you would see broken and exposed framing. He said this was because the salesman ordered the wrong type of shutter from what we previously had. I told him that wouldn't work that the window needed fixed because exposure to cold, framing gaps and broken edges was inappropriate. There was quite a lot of phone conversations he held with *** (she indicated she was the owner of the company when I spoke to her). Between *** and the installer they decided he would not install the shutters at all (after much back and forth, attempt to reason with them as well as raised voices). I now have a bathroom exposed to the road with NO SHUTTERS at all on them and gaping areas around the frame letting air in. Additionally the installer took my old shutters with him in his delivery truck so now our bathroom is exposed to the road with nothing to cover two entire windows. I called *** to get the shutters returned and she asked if I was sure he too my old shutters, I assured her he did. She verified the fact. She then proceeded to say that they would not be returned today and possibly tomorrow. I told her I expect them tomorrow afternoon at the very latest. Additionally the company engaged in fraudulent billing practices. I have the invoice which clearly states 50% down and 50% at install, however my MasterCard was charged 100% at date of sale and I also brought that up with ***. She attempted to blame that on me as the consumer as well. I called MasterCard and they are addressing the practices of The Blind Man in Midland, NC as well. Synopsis:
1. 8 wks for delivery
2. Holes, chips and gaps around window frames
3. No new shutters installed
4. Old shutters taken
5. Windows totally bare and exposed to road
6. Fraudulent billing
7. *** would not promise refund of cost
8. Horrible customer service
9. No responsibility taken at all by company
10. Still have to locate another company to fix damaged window frames and measure/fabricate/install new shutters.
I expect full refund, return of old shutters, payment to fix damaged window frames. The Blind Man of Midland, NC should take responsibility for their lack of communication between sales, office, installer. owner and consumer.
This is not a typical case where the customer is just unsatisfied with a product or service. Mrs. was fully aware of the product that she ordered as well as the way it would be installed an the reason behind it. Her original shutters that were installed several years ago by another company were mounted on the inside of the window casing. We sold her new, outside mount shutters to allow the window to have the tilt in function. This was all agreed upon at the time of order by the sales person and Mrs.. The installer arrived at Mrs. home on Tuesday 10/31 @ 12pm. He only took the frame boxes in for the shutters, not the panels. The installer proceeded to remove the existing shutters from the windows and then took the old shutters to his truck to dispose of them which is part of the service that we provide. The original shutters were nailed in and caulked on both sides. Naturally, you could see on the inside of the window frame where the original shutters were. However, once the new shutters are installed, the space where the old shutters were would not be exposed. Our company removes and installs window treatments only. If the customer had an issue with gaps or airflow from her windows, then she would need to contact a carpenter or a window company. this would be an existing issue and has nothing to do with the window treatments. The statement about the air flow, gaps, or incorrect shutters were never made by the installer. I have thoroughly reviewed this complaint with him and he didn't advise her on anything regarding her window or the new shutters being ordered wrong. Mrs. also did not state any of these issues when she called the office when the installer was there on 10/31.
*ed up" and the she wanted a refund. I did not have the chance to explain to her that her new shutters would cover the damage from her original shutters. She was very rude and using foul language during the entire conversation and the proceeded to hang up the phone on me. I then called the installer and told him that there was nothing we could do today to satisfy her so he needed to leave since she was requesting a refund and did not want the shutters installed. He was packing up his tools and grabbed the frame boxes to leave the room that the shutters were to be installed in. At this point she calls the office again and says that she changed her mind and now she does want the shutters. I told her that she would need to speak with the salesperson first to recap on there agreement, she proceeded to hang up on me once again. I called the installer back and told him to leave due to her irate behavior. I was on the phone with the installer when she shoved the boxes in the installers hand, forcing him back into the room. She told him that he was not leaving until he installed her shutters ( the shutters were in his van along with her original shutters, not in the home). She then locked the door and stood in front of it with her hand out not allowing the installer to leave. She also called me while she blocking the installer from leaving and said " he is not going anywhere until these shutters are installed", I advised her that it was illegal for her to hold someone against their will in her home. At this point, I called the installer and told him to call the police if she did not allow him to leave. She finally moved aside and allowed him to leave. After her physically pushed him, I did not want the installer to be on the property. He did leave with the original shutters and the new shutters.
The installer removed the original shutters and the customer immediately became irate, She was screaming and cursing at the installer. She then called the office and spoke with me. She told me that her window was "f
She also made false accusations about that sales person when he was at her home on Sept. 5, 2017. These are very derogatory remarks. I personally met with this sales person before and after this appointment. The statements made were most definitely untrue. This sales person has been with our family owned and operated business for several years and is one of our best employees.
Mrs. has also accused our company of fraudulent billing practices. Our invoices do state that 50% is required at the time of order. However, Mrs. stated that she would like to pay in full at the time of order and she did sign the credit card receipt for that amount. The invoices are all signed for the above descriptions. The customer has all of our paperwork because the file was left behind by the installer trying to flee the premises. attached in the credit card receipt signed by Mrs.. Phone calls were recorded. We are still speaking with our installer regarding the potential assault charges against this customer for forcing him into the room and not allowing him to leave and physically pushing him. Normally we will not go into detail regarding an issue, however this case is much different because it is not based on our service or product but based on a much more serious issue with the customer.
We will return the original shutters as well as the new shutters that she ordered. However, we will not be installing them as I will not allow any employees in her home. I will be happy to refund the cost of labor which equals $2/ per square foot but will not refund the cost of the product.
We will not be returning to this customers property to deliver the shutters until the conflicts at hand are resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
*d us to the installer when he said he was leaving me in this mess and I may have said the same thing to *** on the phone. I have photos and video that I am willing to provide to the Revdex.com as well as the investigators as needed. The statement above (within her written response) contradicts 100% what *** said on the phone today (so if the calls are recorded as she said they are this can easily be proven). She indicated on a text also which I have with the exact following statement "Whoever installed the shutters should have never used caulk on the inside like that. When the caulk dries like that it basically turns into glue and there is no way to get the shutters out of there without damage. Of course there is no way to know that until you start taking the shutters out. We have ran into this issue before and we can and will fix your window casing. If you are available on Monday at 12 o'clock I would like to schedule for*** to come out and they will fix the window trim and install the new shutters. We have never left a customer dissatisfied or unhappy with our product service or our installations. I understand that you are upset and I can definitely see why by looking at your window trim. Again I believe emotions ran high yesterday and things escalated a lot faster than they should without coming to a resolution. *** will not be coming back but*** can take care of everything and get your installation complete. Please let me know if you will be available Monday at 12".
The response from *** at The Blind Man has many half truths as well as untruths and I am willing to testify to that fact. I will not validate the ridiculousness of the accusation at this time but it is physically impossible in this home that this occurred between the installer *** and myself. *** indicated on a phone call today that she would have the old shutters dropped off at the end of our driveway (that has yet to occur and it is 6pm). She also said she was extremely apologetic and tempers escalated dramatically and got out of hand yesterday. She asked me to proceed with good will and drop my open case with the Revdex.com and they would send out a salesman and another installer on Monday at noon if I would agree to drop the complaint. She said she did not want to have to respond and deal with the Revdex.com and all the ramifications if we could settle this. I told her I would not drop the case until we were satisfied and she requested I do so based on the promise they would fix things on Monday. I told her I felt sure she would understand if I showed her the photos of the windows. I proceeded to send her the photos as well as a video (which she requested) showing all the damage. She was very apologetic and even humble and kind on the phone. Possibly trying to manipulate the situation and get me to dismiss the claim now that I see the whole picture. The above information is an outright lie. I NEVER touched anyone in my home nor did I even touch the boxes that he had. I said you guys have f
As I am typing this response, I have just received another text from *** (I called and let her know I was responding to this since we verbally had talked about good will and then I got this response). She is trying to manipulate having a record with the Revdex.com. Her recent text is as follows: "I apologize that you aren't happy with the response to Revdex.com but it's my job to respond to a complaint with all of the information that I have been given. You were yelling and cursing at me and the installer yesterday so I have no choice but to believe the installers statement. As I said before *** will not be coming back out but I can send Cody with a different installer to repair your windows as well as install the shutters. I would prefer to handle this in a civil manner excluding the cursing and yelling that occurred yesterday and close the case with Revdex.com and handle this between you and our company. Please let me know how you would like to proceed." The contradictions between the text and trying to avoid the Revdex.com intervention and the response she wrote to the Revdex.com is stark. I can only imagine that the recorded phone calls also show her repeatedly interrupting me, not allowing me to explain the situation, her yelling and blaming me as the consumer for the issues and her lack of actually trying to reach any resolution along with my raised voice . Yes I hung up on her due to all of the above. I did not need to listen to excuses and no solutions . I also asked her installer *** to try to talk reason to her and he said he did try when he was outside without me but she would not listen to what he was saying and told him to leave. If *** told her he was physically touched that is an outright lie and never was there mention of police intervention. That is absurd.
In all honesty I do not know how to proceed. I am unwilling to drop this case now as I do not trust that I can count on the professionalism of this organization and any good will they say they are trying to build. *** says one thing on the phone and text and another to the Revdex.com in writing. For safety sake I will leave this claim open and see if the Blind Man of NC can keep their promises for Monday. The really sad thing about this is that a number of years ago we used this company with great pleasure in our old house and that is why I literally searched them out again for this job. Unfortunate how things change over time.
Our company (*** ) Will meet with the customer on Monday 11/6 @ 12pm to attempt to resolve this issue.
(The consumer indicated he/she ACCEPTED the response from the business.)
The Blind Man, Inc. (specifically***) arrived today. They completed the installation and repair work to my satisfaction. They were professional and kind as was I. Everything went very smoothly. I appreciate what they did. I consider our issues resolved. Thank you.
Colton was great. Very friendly, knowledgeable and did a great job.
He was very efficient, polite, quiet, and cleaned up after himself.
Highly recommend. Installed very quickly and offered insightful info while doing so. Would hire again in a heartbeat. 5 stars
Thank you, We greatly appreciate your business!!
These guys were spot on. They came out and showed me all the options and I was able to choose what I wanted from the comfort of my own home. They did all the measurements and were here within a couple of weeks to install everything. I love the blinds and they did a great job getting them all in!
Terrific job installing plantation shutters!
Thank you ! We greatly appreciate your business !