The Blueberry Inn

Review: We came to this Bed and Breakfast after booking one day in advance. There was not one person there to greet us and tell us the policies. A woman named [redacted] had told me that they never lock the door because nothing bad usually happens in the area. There was not even a key to our room. It was basically a free for all if someone had wanted to go through our stuff. There were no other guests when we arrived. We left for dinner, hoping someone would be there later when we returned. Later at night, upon coming back, there was still not one person in sight. We heard loud thumping noises, wrote the mysterious [redacted] a note, and left.We spoke to the owners [redacted] and [redacted] the following day. They refuse to give us a refund and seemed interested in fighting with us verbally rather than hearing us out. We were told we would have been given a key to our room if we would have just called. We were also told we could have come up with a better excuse instead of just saying we were scared to stay there. It seems very dishonest to lie about why we would want to leave. We are extremely appalled that not only was there not a lock to our personal door, but they do not even lock the front door after a certain time. The owners did not handle this matter the way we would have liked. It is not even about the money, but we are very insulted with the way we were treated.I have severe anxiety issues and this really affected my well being. I was not only nervous about staying there, but my fiance had to drive home two hours late at night and it was very scary. Things like this effect me greatly.Desired Settlement: We want a complete refund of our 148 dollars.

Business

Response:

To whom it may concern:

Our bed and breakfast has four rooms and has been in business for since 2004. Our policies have not changed since we opened our door.

Room 1 was booked on 9/** for night 9/**

Room 2 was booked on 9/** for 2 nights 9/** and 9/**

Room 3 was booked on 9/** for 2 nights 9/27 and 9/** by Ms. [redacted] using Mr. [redacted]'s

credit card information (and again on 9/** for 1 night 9/**).

The reservation by Ms. [redacted] had required two phone calls 7:** and 7:** pm.

Room 4 was booked on 9/** for 1 night 9/**

Ms. [redacted] and Mr. [redacted] arrived during the daylight evening hours and left later leaving a note that was found in

the morning after their breakfast was prepared and they did not show up to eat it. The note was found on the bed. This couple has used the room and the bathroom assigned to it.

They were contacted by [redacted] that morning to see if they had planned on returning to stay for the second night. They said no and that they wanted their deposit of $148.50 back. She told them that I would be calling them back about that later when I returned home from work. They called [redacted]

at 11:**, 11:**, 11:**, and 11:** am apparently wanting immediate satisfaction. Our policy is they do not get back their deposit and are liable for the second night. We were able to rebook that room for the second night to a couple who really had wished to have had it for the night before

so we were not forced to charge Ms. [redacted] and Mr. [redacted] for the second night. Our cancellation policy is in writing on our website.

This is where it gets interesting. I called Mr. [redacted] around 5:00 pm on 9/** from my home phone and when talking

to him I called him "Sir". At first he denied making a reservation, then he denied that his fiance had made the reservation and even implied

that his info must have been stolen. When asked why he showed up for the reservation if it had indeed been stolen, he changed his attitude again. I explained

our cancelation policy again and told him that he could not get the deposit back. I told him that he should have called us but he said he didn't have cellphone service. I told him that he could have used the house phone to call us and that there is a crisis management sheet on the bed that tells guests what to do, but he did not follow those steps and we were not given the chance to help them. He started to beg, plead and whine that I should be a good person and return his deposit because there was no one there and they were afraid of the dark and no one else was around (the other guests in Room 2 that my husband had

met earlier, had gone out for the evening). Later he admitted to walking around and had seen bee hives near the back of the barn during the daylight

at around 6:00 pm. I told him that guests can lock their doors from the inside and that if he called us, we would have arranged to get him a key to their room. I tried to explain the cancellation policy again and that the room was re booked for the second night since he had spoken to [redacted] in the morning at 11:00 am. I explained that we only would have waived our cancellation policy do to extreme conditions, for example a documented medical emergency, death

in family, etc. He became so agitated that he threatened to shut me down and use the power of the internet to ruin my business.

I had to stop speaking with him because he was not following a cohesive thought pattern. I wished him a good night and hung up. He had his credit card company call [redacted] on Sunday evening 9/** at 8:**, 8:** pm, and the credit card company call us at 8:** and 8:** pm when my husband told them we could not discuss this at this time. Then again to [redacted] at 9:** and 9:** pm. [redacted] ignored most of these calls made to her, but [redacted] may file harassment

charges against Mr. [redacted] and Ms. [redacted], as they posted a negative review about us and insulted [redacted] personally.

It is only rational to think that guests would call the "front desk" if they were in need of assistance or help. No one called us or [redacted] on the evening of 9/**.

In those nine years in business, we have not had a single complaint such as this, only accolades, from our often "repeat" customers. Should

an establishment change their rules/policies to suit everyone?

Respectfully Submitted,