[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The issues are not covered under the manufacture warranty They would be covered under the Elite extended warranty, however the customer did not fill out the paperwork according to the conditions of the Elite warranty and it was denied by *** due to the fact it needs to be reported
within days of occurrence Jon H***, our operations manager, is an expert in dealing with *** issues Our suggestion is to call and speak with Jon regarding this claim we maybe helpful in applying for coverage under a new claim Jon will try to reach out to the customer directly Unfortunately this issue is not one that Jarons can resolve and we would not refund the purchase price of the furniture
The item is being replaced, it is in stock and ready for exchange. The response was submitted before the phone conversation. Apologies for the confusion
The customer received delivery of the special order sectional ( we do not show on our floor ) 11/17/and of the items had damage, we do not know exactly how the damage occurredThe damage was discovered when the delivery team removed the items from their packagingThe delivery was completed,
the damaged was noted and we set the customer up for service to repair the issuesThis is a special order sectional so we do not carry this product in stock and we have to abide by the factory warranty so service had to be set upThe manufacturer reserves the right to repair through service with certified parts installed by a certified technicianWe sent the call through to one of our technicians and unfortunately it did not go through to his fax machine so the customer never received a callThe customer reached out to the store inquiring about the service so we switched the call to another tech so we could get the service completedThe tech went to the customers house to investigate the damage on 11/30/17, the tech needed to order parts from the factory to complete the serviceThe parts were ordered the following day and we received them 12/7/The parts were given to the technician and he has tried several times to schedule with the customer to complete the jobWe followed the guidelines of the factory warranty and now we are just trying to complete the serviceWe do apologize for the mix up with the service tech's, it was an oversight by the companyIf the customer is willing to let the tech come out and install the parts the customer would be completePlease let us know and we will do our best to schedule for a day the is convenient for the customerThank you
Complaint: ***
I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given. I would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case I called as soon asit was noticed after delivery and therefore should be replaced I should not be expected to settle for repaired furniture thatwas caused by the stores servixe. I have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? If I am not satisfied then what happens? I am very surprised a company like Jarons would not make sure the customer is satisfied I chose a local businessover a store like *** but in the future that will not be the case and will be sure to share my experience
Regards,
*** ***
Complaint: ***
I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given. I would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case I called as soon asit was noticed after delivery and therefore should be replaced I should not be expected to settle for repaired furniture thatwas caused by the stores servixe. I have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? If I am not satisfied then what happens? I am very surprised a company like Jarons would not make sure the customer is satisfied I chose a local businessover a store like *** but in the future that will not be the case and will be sure to share my experience
Regards,
*** ***
The issues are not covered under the manufacture warranty They would be covered under the Elite extended warranty, however the customer did not fill out the paperwork according to the conditions of the Elite warranty and it was denied by *** due to the fact it needs to be reported
within days of occurrence Jon H***, our operations manager, is an expert in dealing with *** issues Our suggestion is to call and speak with Jon regarding this claim we maybe helpful in applying for coverage under a new claim Jon will try to reach out to the customer directly Unfortunately this issue is not one that Jarons can resolve and we would not refund the purchase price of the furniture
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The item is being replaced, it is in stock and ready for exchange.? The response was submitted before the phone conversation.? Apologies for the confusion
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer received delivery of the special order sectional ( we do not show on our floor ) 11/17/17 and 2 of the items had damage, we do not know exactly how the damage occurred. The damage was discovered when the delivery team removed the items from their packaging. The delivery was completed,...
the damaged was noted and we set the customer up for service to repair the issues. This is a special order sectional so we do not carry this product in stock and we have to abide by the factory warranty so service had to be set up. The manufacturer reserves the right to repair through service with certified parts installed by a certified technician. We sent the call through to one of our technicians and unfortunately it did not go through to his fax machine so the customer never received a call. The customer reached out to the store inquiring about the service so we switched the call to another tech so we could get the service completed. The tech went to the customers house to investigate the damage on 11/30/17, the tech needed to order parts from the factory to complete the service. The parts were ordered the following day and we received them 12/7/17. The parts were given to the technician and he has tried several times to schedule with the customer to complete the job. We followed the guidelines of the factory warranty and now we are just trying to complete the service. We do apologize for the mix up with the service tech's, it was an oversight by the company. If the customer is willing to let the tech come out and install the parts the customer would be complete. Please let us know and we will do our best to schedule for a day the is convenient for the customer. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The item is being replaced, it is in stock and ready for exchange The response was submitted before the phone conversation Apologies for the confusion
The issues are not covered under the manufacture warranty They would be covered under the Elite extended warranty, however the customer did not fill out the paperwork according to the conditions of the Elite warranty and it was denied by *** due to the fact it needs to be reported
within days of occurrence Jon H***, our operations manager, is an expert in dealing with *** issues Our suggestion is to call and speak with Jon regarding this claim we maybe helpful in applying for coverage under a new claim Jon will try to reach out to the customer directly Unfortunately this issue is not one that Jarons can resolve and we would not refund the purchase price of the furniture
The item is being replaced, it is in stock and ready for exchange. The response was submitted before the phone conversation. Apologies for the confusion
The customer received delivery of the special order sectional ( we do not show on our floor ) 11/17/and of the items had damage, we do not know exactly how the damage occurredThe damage was discovered when the delivery team removed the items from their packagingThe delivery was completed,
the damaged was noted and we set the customer up for service to repair the issuesThis is a special order sectional so we do not carry this product in stock and we have to abide by the factory warranty so service had to be set upThe manufacturer reserves the right to repair through service with certified parts installed by a certified technicianWe sent the call through to one of our technicians and unfortunately it did not go through to his fax machine so the customer never received a callThe customer reached out to the store inquiring about the service so we switched the call to another tech so we could get the service completedThe tech went to the customers house to investigate the damage on 11/30/17, the tech needed to order parts from the factory to complete the serviceThe parts were ordered the following day and we received them 12/7/The parts were given to the technician and he has tried several times to schedule with the customer to complete the jobWe followed the guidelines of the factory warranty and now we are just trying to complete the serviceWe do apologize for the mix up with the service tech's, it was an oversight by the companyIf the customer is willing to let the tech come out and install the parts the customer would be completePlease let us know and we will do our best to schedule for a day the is convenient for the customerThank you
Complaint: ***
I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given. I would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case I called as soon asit was noticed after delivery and therefore should be replaced I should not be expected to settle for repaired furniture thatwas caused by the stores servixe. I have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? If I am not satisfied then what happens? I am very surprised a company like Jarons would not make sure the customer is satisfied I chose a local businessover a store like *** but in the future that will not be the case and will be sure to share my experience
Regards,
*** ***
Complaint: ***
I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given. I would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case I called as soon asit was noticed after delivery and therefore should be replaced I should not be expected to settle for repaired furniture thatwas caused by the stores servixe. I have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? If I am not satisfied then what happens? I am very surprised a company like Jarons would not make sure the customer is satisfied I chose a local businessover a store like *** but in the future that will not be the case and will be sure to share my experience
Regards,
*** ***
The issues are not covered under the manufacture warranty They would be covered under the Elite extended warranty, however the customer did not fill out the paperwork according to the conditions of the Elite warranty and it was denied by *** due to the fact it needs to be reported
within days of occurrence Jon H***, our operations manager, is an expert in dealing with *** issues Our suggestion is to call and speak with Jon regarding this claim we maybe helpful in applying for coverage under a new claim Jon will try to reach out to the customer directly Unfortunately this issue is not one that Jarons can resolve and we would not refund the purchase price of the furniture
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The item is being replaced, it is in stock and ready for exchange.? The response was submitted before the phone conversation.? Apologies for the confusion
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The customer received delivery of the special order sectional ( we do not show on our floor ) 11/17/17 and 2 of the items had damage, we do not know exactly how the damage occurred. The damage was discovered when the delivery team removed the items from their packaging. The delivery was completed,...
the damaged was noted and we set the customer up for service to repair the issues. This is a special order sectional so we do not carry this product in stock and we have to abide by the factory warranty so service had to be set up. The manufacturer reserves the right to repair through service with certified parts installed by a certified technician. We sent the call through to one of our technicians and unfortunately it did not go through to his fax machine so the customer never received a call. The customer reached out to the store inquiring about the service so we switched the call to another tech so we could get the service completed. The tech went to the customers house to investigate the damage on 11/30/17, the tech needed to order parts from the factory to complete the service. The parts were ordered the following day and we received them 12/7/17. The parts were given to the technician and he has tried several times to schedule with the customer to complete the job. We followed the guidelines of the factory warranty and now we are just trying to complete the service. We do apologize for the mix up with the service tech's, it was an oversight by the company. If the customer is willing to let the tech come out and install the parts the customer would be complete. Please let us know and we will do our best to schedule for a day the is convenient for the customer. Thank you.