The item is being replaced, it is in stock and ready for exchange.? The response was submitted before the phone conversation.? Apologies for the confusion
Complaint: [redacted] I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about? told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given.? I would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case? I called as soon asit was noticed after delivery and therefore should be replaced? I should not be expected to settle for repaired furniture thatwas caused by the stores servixe.? I have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? ? If I am not satisfied then what happens?? I am very surprised a company like Jarons would not make sure the customer is satisfied? I chose a local businessover a store like [redacted] but in the future that will not be the case and will be sure to share my experience ? ? ? ? Regards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The item is being replaced, it is in stock and ready for exchange.? The response was submitted before the phone conversation.? Apologies for the confusion
Complaint: [redacted] I am rejecting this response because:In the letter it is state the tech never received the service call via fax however the same tech I complained about? told me he thought I cancelled so clearly he did get the call but did not concern himself with the timeframe given.? I would agree that the couch should be serviced and repaired IF I caused the damage but this is not the case? I called as soon asit was noticed after delivery and therefore should be replaced? I should not be expected to settle for repaired furniture thatwas caused by the stores servixe.? I have returned the call for service on the 21st due to the holidays coming and I have company coming over and shouldnit have to settle for torn furniture.Is there a guarantee from the store that the fabric will match exactly to the fabric on the other parts of the couch?also what is the guarantee of the work being done? ? If I am not satisfied then what happens?? I am very surprised a company like Jarons would not make sure the customer is satisfied? I chose a local businessover a store like [redacted] but in the future that will not be the case and will be sure to share my experience ? ? ? ? Regards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]