The Bombay Company

The customer's vehicle is deemed a total loss/salvage vehicle due to an incident in May, 2006, most likely a wreck It was rebuilt in January, and issued a rebuilt/salvage titleHyundai Motors America considers the vehicle scrapped due to the extent of the damage Along with a
rebuilt/salvage title is the assumption of tremendous damage previously We diagnosed the vehicle by checking the electrical system and it was determined by our certified, professional technician, that the instrument cluster needed to be replacedWhile we believed this would solve the problem, it unfortunately did not In addition to the instrument cluster, the wiring harness probably needs to be replaced, although this cannot be fully determined without additional diagnostic time with said professional technicianOur professional technician identified several wires that were spliced together during his original diagnosis that led to the instrument cluster replacementThe instrument cluster had to be repaired before other issues could be identified and diagnosed Regardless of what was done, the instrument cluster had a short which caused its failure and it needed to be replaced The customer authorized the repairs and signed our repair order that specifically states there is no warranty on the repairs or parts, other than manufacturer's warranty. With regards to the dash air bag light extended warranty letter, the customer does not have any warranty through Hyundai, due to it's salvage statusHe is welcome to continue to negotiate/discuss this issue with Hyundai, but I cannot authorize the repair, per my contractual agreement with Hyundai Motors America. There will be no refunds for work and parts authorized by the customer, including the $(plus tax) for the instrument assembly cluster We cannot program the mileage until the cluster is working, which will require the harness, and potentially other, repairs We are happy to work with the customer to get these repairs done at our retail parts and labor rate We are truly sorry that we cannot accommodate the customer's desired settlement at this timebut the salvage status of the vehicle really ties our hands with Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat reasonable to me other than the limitation of five days.However, if a secondary mechanic finds the speedometer/odometer problem to be something as insignificant as a speed sensor or something similar; I reserve the right to file another Revdex.com complaint, FTC complaint, and/or a complaint through the Texas Attorney General's Office.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
My 2006 Sonata was brought in to Waco Hyundai based upon a letter received from Hyundai Motor America.  Therefore an extended warranty (campaign TXX2) was offered by Hyundai Motor America based upon my VIN, regardless of condition as long as operational.  I see no reason why the parent company (Hyundai Motor America) would offer the campaign and Waco Hyundai not honor that campaign as both Hyundai Motor America and Waco Hyundai have (or should have) access to the same system, to include VIN history.The response failed to acknowledge anything concerning why my "check engine" and "ESC" lights were on when I picked up my vehicle as both of these lights were not illuminated when I dropped off my vehicle two weeks prior.

Please accept our apologies for not addressing the check engine and ESC lights.  As we told the customer, we are happy to run diagnostic testing, at no charge, to determine the cause of the lights being illuminated.  We cannot guarantee that we will be able to repair the cause of the lights being on prior to having a definitive diagnosis.  Please have the customer schedule an appointment in the next 5 days to have the vehicle diagnosed. We cannot do anything about the letter received or the campaign, as Hyundai Motors America has determined the vehicle to be salvage/scrap.  As we have previously advised the customer, he should contact HMA and the Hyundai Consumer Affairs hotline to further discuss this issue and seek resolution.

The contract has been submitted and paid for. We apologize for any inconvenience that may have resulted during the registration/paperwork processing timeframe.