The Bottom Line

[redacted] has not been my client for over years I moved my office years ago, he doesn't even have the correct address He has an outstanding balance due I have given him information on how to obtain the information he needs from the IRS for free He does not have to use my services Refer to the documents presented and by his own admission he and his wife were given copies of the returns when they were prepared We charge $per year for additional copies which is common in our industry as well a receiving a retainer fee for services WALTER M***, ACCOUNTANT www.TheBottomLineInc.netMember of:National Association of Tax Professionals, PA Chapter DirectorAnnual Filing Season Program

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: His response is NOT TRUEThe IRS charges $a return, not free I obviously have the correct email address, cause I have been in communication with him He is operating in bad faith, when all I have asked for is a copy of my returns YES I was able to get overview, but nothing earlier and I need the company details in which I paid good money Finally I have already offered to settle any debt, yet I have received nothing I am not sure what the Revdex.com can do here, but any company not operating in good faith needs to be called out and noted for any future reference.Bottom Line (pun intended), he is a tax professional and not acting in good faith I have nothing further to say as the facts, and errors on his statements have already been called out and proven He makes generic claims with no valid background If he wishes to settle this matter, send me my detailed tax information which I have paid for This is a simple PDF which he has readily available Otherwise this complaint should remain active!Regards, Christopher S [redacted]

Review: I attended a birthday function for my cousin at this establishment on August 10, 2013. While in attendance I started a tab with my debit card and as the festivities carried on my tab exceeded my card amount. As we were settling tabs prior to leaving one of my cousins paid the due amount in cash and my tab was supposed to be closed out and no charges applied to my card. However approximately 2 days later I attempted to make a small purchase using the same card only for it to declined. Thereafter I went online and viewed my statement to find a transaction to The Bottom Line for the remaining balance of my card. I thought it to be an honest mistake so I made a call to the establishment to discuss the matter. I did not get an answer but I did leave a detailed voice mail as well as my callback number. After about a month+ lapsed the matter crossed my mind again so I made another attempt to call and settle the matter and again to no avail did I get an answer. I left yet another full detailed message with my contact information. To date I still have not received a call or any restoration of funds to my card.Desired Settlement: I would like the establishments owner or manager to return my call and return my funds to me or my card. I feel ignored after having left two voice mails and received no attempt at resolving this matter.

Business

Response:

December 11, 2013

Dear **. [redacted]:

Referenced your complaint concerning service you received at the Bottom Line Bar, LLC on August 10, 2013.

First, let me apologize for responding to your complaint almost four months after the incident of over charging. The letter from the Revdex.com, which I received on December 4, 2013, was the first time I or my ops manager are made aware of the overcharging. I and my operations manager were sorry to hear that you were charged $40 for service/drinks that someone else had paid for. I assure you it was an honest oversight on the bartenders part, and we have cautioned them to pay particular attention to and make sure all tabs/bills are appropriately charged.

Second, I am concerned abuuL someone from the bar not responding to your voice messages that you left; because we check our voice messages daily, and respond to them as appropriate. He take all comments, good or bad, very seriously, and do our best to rectify any unpleasant experience our patrons may have at the bar.

Third, enclosed is a check for $40, the disputed amount.

Finally, and again, we take all comments very seriously, because they are important to us in helping us to provide quality service to all our customers, and we hope you next visit to the bar is a much better experience.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,