[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.]While that is an extremely factual response to my complaint, it doesn't explain how my left front tire ended up on my back rear tire which was the same tire that I came in with that was leaking Also, the simple fact is that your technician absolutely lied about patching my tire as we both agreed [redacted] that no visible patch was done I still have the pictures on my phone if you have forgotten or misplaced them [redacted] you had said that you would refund me the patch and that has never been done so you also lied to me This is not superior customer service, this is how you lose business This ***er is not resolved until I at least get the refund of the patch job that was never done I think I am also entitled to the cost of one tire for the shenanigans I have had to put up with and my time, which is valuable, to resolve this situation.The first picture shows the tire in the original position on the left front with the visible chunk out of it that looks like a shark fin The second picture shows that now the tire is in the back rear passenger spot with a leak in it The third picture shows the left front tire again with no visible chunk in it, proving that the right rear is the one that used to be on the left front with a leak still in it Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me When will this refund occur? I have heard this before and have gotten no satisfaction Regards, [redacted]
Dear Revdex.com, I am very sorry that I missed this complaintI know with vehicle damage it takes a bit more time to complete the repair due to communicating with the insurance company and getting the partsMs*** should look to her insurance company on assistance with the loaner car coverage issueThank youGordie Boucher Jr
Dear Revdex.com, My Service Manager [redacted] has had communication with our customerHe states: We patched a left front tire and there was a sidewall puncture on the right rear tireThe guest was quoted two tire due to condition of the tiresThe guest declined to have the two tires replacedI was also in contact with guest and shows that the right rear tire with the unrepairable puncture that the guest declined is still leaking
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.]While that is an extremely factual response to my complaint, it doesn't explain how my left front tire ended up on my back rear tire which was the same tire that I came in with that was leaking Also, the simple fact is that your technician absolutely lied about patching my tire as we both agreed [redacted] that no visible patch was done I still have the pictures on my phone if you have forgotten or misplaced them [redacted] you had said that you would refund me the patch and that has never been done so you also lied to me This is not superior customer service, this is how you lose business This ***er is not resolved until I at least get the refund of the patch job that was never done I think I am also entitled to the cost of one tire for the shenanigans I have had to put up with and my time, which is valuable, to resolve this situation.The first picture shows the tire in the original position on the left front with the visible chunk out of it that looks like a shark fin The second picture shows that now the tire is in the back rear passenger spot with a leak in it The third picture shows the left front tire again with no visible chunk in it, proving that the right rear is the one that used to be on the left front with a leak still in it Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me When will this refund occur? I have heard this before and have gotten no satisfaction Regards, [redacted]
Dear Revdex.com, I am very sorry that I missed this complaintI know with vehicle damage it takes a bit more time to complete the repair due to communicating with the insurance company and getting the partsMs*** should look to her insurance company on assistance with the loaner car coverage issueThank youGordie Boucher Jr
Dear Revdex.com, My Service Manager [redacted] has had communication with our customerHe states: We patched a left front tire and there was a sidewall puncture on the right rear tireThe guest was quoted two tire due to condition of the tiresThe guest declined to have the two tires replacedI was also in contact with guest and shows that the right rear tire with the unrepairable puncture that the guest declined is still leaking