The Bowl Company

The business has responded Please see below: Customer received mugsAll items we sell are first rate direct from manufacturerCustomer wanted to return mugsOur policy is clear Customer pays return shipping and there is a $return fee to cover our costs of shipping the item to herShe can certainly return them per our policyThe item had no damage or flawsThey did not match her existing dinnerware, which is not our faultShe can return them to The Bowl Company, [redacted] ***They are a discontinued product and no replacement can be received for them so please insure the return for the value of the itemShe has been furnished with this information several times

The business has responded Please see below: already provided emails to you in a previous messageCustomer can certainly return the item and we will issue a refundwas already given a refund for the unsent portion and was offered items of a greater value due to out of stock issueOnce they send the item back, we can issue a refundCustomer can contact Vietri directly to confirm that the gift was indeed authentic and that we received it directly from themAt this point, we consider this case closedShe can return the item for a refund or keep the itemThere is little more we can add to the case

Revdex.com: At this time, my complaint, ID [redacted] regarding The Bowl Company has been resolved in regards to the refund for the item on my accountThe other concerns delineated in my complaint regarding how business is conducted by the company in general are more broad and over-reaching and have not been addressed Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]They do not want to work with me obviously, it is very clear with repeated information in the responseDinnerware I ordered is NOT the same as what was shipped I have photos as proof that shows detail of the difference in qualityThey denied any difference in the photosObviously there is a problem.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded Please see below:
We responded earlier to the complaintThere is not much we can add other then if you are comparing current products to dinnerware products that were made 10-years ago there may have been some subtle changes in design by the manufacturer and may not exactly match your existing dinnerwareWe sell only first quality, direct from manufacturer itemsIf you do not want the item, we have provided you with the return procedure, however all returns do have a deduction for our actual shipping and handling costsFrom the photos provided, the mugs looked first quality and free of any issuesItems that we ship go through a barcode scan process and with very rare exceptions are incorrect

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

The business has responded Please see below:
We emailed the customer several times on the orderof the products were shipped and delivered via ***: ***Sent
her several emails which she did not respond to that had the below messageWe offered her two ornaments as opposed to one for the out of stock issueWe have issued a refund on the missing ornament since she did not respond***email sent below was done on different days*** HelloThe candies ornament is unavailable, but the checking off did shipIf you want a substitute, we have an assorted set of in stockWe can send you of the as a courtesyI apologize for any inconvenience
***

The company is no longer in existence - website and phone number do not workMy existing order is unfulfilled *** is now showing other unhappy customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have never received any additional emails from the merchant after the one received in response to Where is my order"I did receive a package last Friday...the ornament is a "second" and has flawsVietri would never Packafe" their ornaments that wayI have taken a picture, unable to attach itI have repackaged it to be mailed back to merchantI do not care to do any further business with this merchant and expect a full refundThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID [redacted] regarding The Bowl Company has been resolved in regards to the refund for the item on my account. The other concerns delineated in my complaint regarding how business is conducted by the company...

in general are more broad and over-reaching and have not been addressed
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by The Bowl Company LLC regarding complaint ID [redacted].Sincerely,[redacted]

The business has responded.  Please see below:
Customer received 3 mugs. All items we sell are first rate direct from manufacturer. Customer wanted to return mugs. Our policy is clear....

Customer pays return shipping and there is a $20 return fee to cover our costs of shipping the item to her. She can certainly return them per our policy. The item had no damage or flaws. They did not match her existing dinnerware, which is not our fault. She can return them to The Bowl Company, [redacted]. They are a discontinued product and no replacement can be received for them so please insure the return for the value of the item. She has been furnished with this information several times.

Revdex.com:At this time, I have not been contacted by The Bowl Company LLC regarding complaint ID [redacted].Sincerely,[redacted]

The business has responded.  Please see below:
already provided emails to you in a previous message. Customer can certainly return the item and we will issue a refund. was already given a refund for the unsent portion and was offered items of a greater value due to out of stock issue. Once they send the item back, we can issue a refund. Customer can contact Vietri directly to confirm that the gift was indeed authentic and that we received it directly from them. At this point, we consider this case closed. She can return the item for a refund or keep the item. There is little more we can add to the case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Ynswer Here]
 The Bowl Company has terrible unethical customer service. The Bowl Company are full of excuses.  The Bowl Company cannot stand up to admit the large noticeably difference in quality and Bowl Company's altered products they represent. I wil be sure to remember and pass this on to othe consumers like myself.  Thank you Revdex.com for all the assistance in trying to help The Bowl Company come to some sort of resolution, which was not acceptable by all means. Thank You Revdex.com so much. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: My order [redacted] was placed in 09/**/2014 and the company charged me for the full order, but failed to send all the items in the order. Four Wedgwood Cuckoo tea cups & saucers totaling $159 , approximately $39 a piece, were charged to my credit card in 09/ 2014 and have failed to be delivered. I have repeatedly had email correspondence with the company that keeps giving me future dates for shipment, but when they did have them in stock they failed to send them. At this latest date 1 / **/ 2015, I had asked customer service to send me the merchandise or issue me a full refund. They have been non compliant and unhelpful to resolve the matter since it is obvious that it is their intent to keep my money while rendering no merchandise.Desired Settlement: Please make them deliver 4 Wedgwood Cuckoo tea cups & saucers or give me a full refund.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Vietri Christmas ornaments purchased Dec * on line - total of $75.00

No order verification received via email.

Called week of Dec [redacted], employee indicated they only communicate via email with regard to order tracking - he had no information available

Received an email form the Bowl Co (from an IP address [redacted]) on [redacted] stating they would respond within one business day. Have heard nothing from them. Called several times - recordings saying they're busy helping other customers or it's "after hours."

Emailed them on Dec ** to respond with shipping information or issue a refund and that I would be revoking credit card authorization.

Contacted my bank today to revoke authorization.Desired Settlement: Refund if my attempt to revoke authorization fails for some reason

Business

Response:

The business has responded. Please see below:We emailed the customer several times on the order. 1 of the 2 products were shipped and delivered via [redacted]: [redacted]. Sent her several emails which she did not respond to that had the below message. We offered her two ornaments as opposed to one for the out of stock issue. We have issued a refund on the missing ornament since she did not respond. [redacted]email sent below was done on 3 different days[redacted] Hello. The candies ornament is unavailable, but the checking off did ship. If you want a substitute, we have an assorted set of 4 in stock. We can send you 2 of the 4 as a courtesy. I apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have never received any additional emails from the merchant after the one received in response to Where is my order". I did receive a package last Friday...the ornament is a "second" and has flaws. Vietri would never Packafe" their ornaments that way. I have taken a picture, unable to attach it. I have repackaged it to be mailed back to merchant. I do not care to do any further business with this merchant and expect a full refund. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:already provided emails to you in a previous message. Customer can certainly return the item and we will issue a refund. was already given a refund for the unsent portion and was offered items of a greater value due to out of stock issue. Once they send the item back, we can issue a refund. Customer can contact Vietri directly to confirm that the gift was indeed authentic and that we received it directly from them. At this point, we consider this case closed. She can return the item for a refund or keep the item. There is little more we can add to the case.

Review: Order#: [redacted] -Ordered 3 items on 7/*/14. At time of purchase website advertised typical shipping within 5 buisiness days.

-After order placed received estimated shipping date of 7/**.

-Followed up twice before being informed that still awaiting 1 item and that it would be at least 30 days. Two out of 3 items shipped on 7/** (only after follow-up), and those 2 items were received on 7/**.

-Followed up on remaining item on 8/** and given same notice of at least 30 days delivery

-Followed up today 9/* and informed order not expected until mid-Nov; I cancelled order and was told refund should be credited at least 3 business daysDesired Settlement: -Refund on my card within 3 buisness days

-Public notification of poor service of this company by filing official complaint

-Company to consider following policy change A. notification of estimated delivery date; current "at least 30 days" notification is non-specific and can be misleading B. not charging credit card for products with prolonged delivery until item shipped (in my case date of purchase of July *, 2014 to estimated delivery of mid November, 2014 is a long time to have purchased a product and not received it)

Consumer

Response:

At this time, my complaint, ID [redacted] regarding The Bowl Company has been resolved in regards to the refund for the item on my account. The other concerns delineated in my complaint regarding how business is conducted by the company in general are more broad and over-reaching and have not been addressed

Sincerely,