The Bradford at Easton

I lived at the Bradford at Easton for approximately years When attempting to move out of the community, I had an extremely negative experience with the office staff The purpose of this review is to hopefully warn those seeking a rental home to avoid this particular community before they have to experience what I did Below is a summary of just the worst issues I experienced there: Prior to moving out of my apartment, the office required a day notice of intent to vacate I visited the office and filled the form out with the office manager herself, both of us retained copies of the document Approximately two weeks later, I revisited the office and was informed that they had now magically "lost" my notice, and that I would need to sign a new one This mistake would have meant starting the days over, and would have cost me approximately $for the additional two weeks of rent Fortunately I had my own copy of the notice, and watched personally this time to make sure that the staff made copies and placed them in my fileOn the final day of my lease, I visited the office to close out my account and turn in my keys The office employee at the time stated that I owed approx$for my final bill I paid this amount on the spot, and assumed that my account was settled A week later, I received yet another bill from the Bradford, stating that I now owed $253, and that I would be turned over to collections if I did not pay within a week I immediately called the office and was then informed that because I was on a month-to-month lease, and because this lease type carries a higher rate, that this new rate needed to be entered manually into the system by an office employee This step was never done, resulting in threats of hurting my credit rating due to the continuing incompetence of the Bradford's office staff This bill was paid off immediatelySeveral months after receiving and paying the bill for all final charges and closing my account (proven both via an emailed receipt from the Bradford themselves, as well as bank statements showing the withdrawal), I received a phone call from a collections agency seeking payment for my final charges of $ I spoke with one employee, Cara, who assured me that my account was never sent to the collections agency, and that she had no idea why I was being sought for debt collection Several days later, I received an email from a different employee, Jessica, who then told me that the collection was in fact initiated in their systemWhether intentional, or via pure incompetence, this staff is not equipped or trained to run an office properly, especially in financial matters where these types of mistakes could legitimately hurt an innocent person's credit rating Avoid at all costs

To Whom It May Concern: This is in response to the complaint that was placed against The Bradford at Easton in regards to the [redacted] that live at [redacted] Management was not aware that the townhome had a pre-existing bee hive in the home before the [redacted] moved in and this was not noticed by the [redacted] during their two property visits as wellNo service requests were received from prior residents since ownership changed in Management was aware that the apartment had a few bees which is not uncommon as we had been showing the home on multiple occasions to perspective residentsWe did treat for those bees prior to their move inAfter the [redacted] moved in, we had their apartment treated through our pest control service upon their request four times over a three month periodUpon the last treatment, it was discovered that the apartment home had a bee hive in the wall With this being a honey bee hive and honey bees being protected, management had to find a bee keeper to remove the hiveManagement reached out to six different bee keepers before locating one who could remove the hiveManagement then coordinated plans to remove the hive from the outside of the apartment home on July 8thAt that time, the bee keeper then determined that he was not able to retrieve it from the outside of the wall and that he would need to access the hive from the inside of the homeWhile management was making plans to relocate the family for one night so the bee keeper could complete the removal , it was discovered through infrared cameras the hive is in such a complicated place that there would be no possible way to complete the hive removal while the [redacted] resided in the apartment home Management made the decision to let the residents out of their lease and waived the early buy out fee of $2,The family was given until July 31st to vacate the home within this agreement as we do want to make the full remediation as quickly as possible, but also allow the [redacted] enough time to relocateManagement unfortunately did not have another three bedroom townhome available to transfer the family to as this would have been our first optionManagement did stress to the [redacted] that rental payments would still have to be made on a timely basis while we worked to correct the issueProper non-payment notices were given to the [redacted] as rent was not received by the 3rd and gave them until July 13th to pay prior to moving forward with the standard non-payment processTo this day, no communication has been received from the [redacted] as to how they would like to move forward Please let us know if you have any further questions regarding this situation and management would be more than happy to address them at that time

[redacted] Hello,Attached to this email is the last email the Bradford sent requesting us to leave our home by 7/31.I also have another email from the Bradford that explains they inspect each unit for pest before a resident moves inIf you'd like that email I send it as well.Additional documentation is available as requested.Kind Regards, [redacted] *** ---------- Forwarded message ---------From: Bradford at Easton Manager < [redacted] Date: Wed, Jul 12, at 3:PMSubject: Bee Hive SituationTo: [redacted] Hello [redacted] , As you requested I am sending you this email in response to the bee hive situation in your homeAt this point we are unable to resolve this situation with you living in the home so we are prepared to let you out of your lease and the responsibility of the lease that is set to expire on 04/27/We are also going to forgo the lease termination fee of $2,that would normally be charged to get out of the lease that you have with The Bradford at EastonWe are sorry that this situation could not be resolved with you staying in the home but we are left with no other optionWe are asking that you vacate the home by 07/31/so we are able to start the work we need to get to the bee hive You will be responsible for your July rent that is owed and we are willing to extend not filing with the courts if you can pay before 5:00pm on 07/13/If we do not receive the payment we will be forced to file for non-payment with [redacted] County CourtsIf you were to move out before July 31st we will prorate your rent and refund it to you with your security deposit once the final walk has been performed to access for damages Again we apologize for the inconvenience of this whole situation and really do wish there was another way to resolve this for you but this is the situation that we are in at this pointFrom this point on, any communication needs to go through me and I will be in the office if you have any questions Mon- Friday 10:00a.m– 5:00pm most weeksI will be out of the office Friday of this week but will be available otherwiseYou can also feel free to call me with any questions you have in regards to this email [redacted] *** [redacted] *** [redacted] www.bradfordateaston.com

I have a severe mouse infestation, and have for weeksI have asked the rental office for help on multiple occasionsThey refuse to seal up the points of entry to keep the mice from getting into my apartmentI have been purchasing traps myself and have caught about a dozenThe rental office had a pest control service come out and put poison traps down, and said they'd come back in weeks to refresh themThey aren't workingI have mice in all of my cabinets, under my appliances, under my sink, running across my floors and counters, I've seen them running through the grass behind my building, and last night I found another hole behind my washer and dryer, along with hoarded food and signs of nestingI am currently unable to live in my unit and have been staying elsewhere, and I've been unable to prepare any meals in my home or keep any food in my home for weeks and it's getting quite costly to have to keep eating outI have requested to be moved to another unit, but they want

To Whom It May Concern,
This communication is written with the intent to respond to the complaint from Mr***
size="2">First Accusation:
Mr*** states that in the months that he resided at The Bradford at Easton that the staff made attempts on a monthly basis to over charge him, this statement is untrue and inaccuratePlease see attachment #1, which is the ledger from Mr*** accountDuring is occupancy with The Bradford at Easton there were exactly times in which a charge adjustment was made to his account On 03/01/there was an adjustment made for $for which he was charged a monthly fee for his renters insurance, however Mr*** obtained his own coverage and a copy was received into our office after the billing cycle was already generated and therefore we made the account adjustment.
On 06/01/there was an adjustment of $for which he was granted a courtesy credit due to an HVAC issue where the electric was slightly increased during the repair period which was days On 10/01/there was an adjustment of $to his water account from our 3rd party billing company due to an error on there end for which we located and requested to be corrected.
To say that this reflects monthly overages is a far stretch and a accusationSecond Accusation:
Mr*** is correct in stating that we did ask that he primer his wall, which was painted by him in very dark shade of blue - in pursuant to his lease agreement paragraph 25, clearly states the following(See Attachment #- *** Signed Lease Contract.)
26: CONDITION OF THE PREMISES AND ALTERATIONS You accept the apartment, fixtures and furniture as is, except for conditions materially affecting the health or safety of ordinary personsWe disclaim all implied warrantiesYou'll be given an Inventory and Condition form on or before your move-inYou must note on the form all defects or damage and you must use customary diligence in maintaining the apartment and not damaging or littering the common areasUnless authorized by statute or by us in writing, you must not perform any repairs, painting, wallpapering, carpeting, electrical changes, or otherwise alter our propertyNo holes or stickers are allowed inside or outside the apartmentBut we'll permit a reasonable number of small nail holes for hanging pictures on sheetrock walls and in grooves of wood-paneled walls, unless our rules state otherwiseNo water furniture, washing machines, additional phone or TV-cable outlets, alarm systems, or lock changes, additions, or rekeying is permitted unless statutorily allowed or we've consented in writingYou may install a satellite dish or antenna provided you sign our satellite dish or antenna lease addendum which complies with reasonable restrictions allowed by federal lawYou agree not to alter, damage, or remove our property, including alarm systems, smoke detectors, furniture, telephone and cable TV wiring, screens, locks, and security devicesWhen you move in, we'll supply light bulbs for fixtures we furnish, including exterior fixtures operated from inside the apartment; after that, you'll replace them at your expense with bulbs of the same type and wattageYour improvements to the apartment (whether or not we consent) become ours unless we agree otherwise in writingFirst of all, Mr*** did not obtain the proper approval from our office to alter the home, so to avoid a charge for him we asked him to primer the wall, if it took two coats to cover properly it was because of the very dark color usedFurthermore Mr*** was granted an additional courtesy of an additional day to complete this primer so he would not be charged for the alteration and was not charged the additional day of pro-rated rent that we could have applied of $Mr*** was also granted an additional courtesy of permitting a day notice to vacate allowance over the required day notice saving him $which in pursuant to his lease contract paragraph #3, Attachment #he could have been held to days or we could have auto renewed his lease and held him to the obligation of a full term, none of which we did out of common courtesy to our residents, but this is a courtesy not an obligation and we have gone above and beyond in accommodating Mr***Mr*** further stated that he was not aware of the day notice provision, however on his renewal notice and reminder renewal notice he was reminded each time that a day notice was required (Please see attachment #& #renewal notices)Third Accusation:
(Attachment #- E-Mail Communication for below)
Mr*** states that upon walk he asked Ms*** *** if there were any other concerns with the apartment and she stated "no", at the time of walk the apartment smell was thought to be the primer used on the wall, however on 11/13/at 8:AM I received an e-mail communication from Mr*** who asked me to look at the wall that he added the 2nd coat of primer to and make sure that it was sufficient - I did so, however upon entering the unit I personally noticed the odor concern and did not feel that it was primer but a distinct odor of pet urine.
On 11/13/3:45PM I returned e-mail communication to Mr*** (attached communication) and explained that I had a concern with the remaining pet odor and that I would have my carpet cleaner/installer and construction manager take a look at the unit and let me know if anything more than the clean would be necessary or if the floor made need a seal to stop the pet odor.
On 11/13/at 4:04PM Mr*** returned the e-mail communication stating that this was a ploy to keep his deposit and that there was no pet in the home at 4:PM I returned his e-mail communication and explained to him that we have worked with him in every way possible, that we in no way were making any attempts to keep his deposit and that he would ONLY be charged for necessary repairs to bring the home back to livable condition for the future resident and that I would follwith him once we have had it looked at and determined the damage we would update himOn 11/19/at 10:AM I e-mailed Mr*** and explained to him with photos and video that we inspected the unit with the construction manager and reevaluated the odor concern - not to dismiss Mr*** statement that there was never a pet in the home, we pulled the carpet back and very clearly there where a multitude of urine stains on the carpet -if no pet was ever in the home then this was human urine but none the less the photos and video were very clear stains.
I further took into review the date of the carpet installation which was new carpet and pad upon mo(Attachment #- Install Invoice) and reviewed Mr*** account and found that upon application he applied with a 2ndary applicant Ms*** *** and a dog but later on 09/13/he revoked the application for the female and the dog and stated that they would only be visiting - see notes from previous management/leasing team and application fro Mr***I explained that it would be my assumption that the pet visited often hence the pet urine stains and odor, however Mr*** continued even with proof that there was no odor - I gave him opportunities to see the unit once more before the removal of the carpet, both were before 3:pm as my construction manager needed to be present to pull the carpet back again and because of the ongoing hostility from Mr*** I did not feel comfortable with himMr*** had the opportunity to use a lunch hour or step out early to see what was already recorded for himIn closing, I have attached all the documented proof of the damage, backup of damage and all photos and video of the unitWe have been more then generous with Mr*** in the courtesy he has been offered in allowing him out days early, giving him opportunity to prime the wall he was not given permission to paint or alter, giving him an additional free day to make the repair, but the brand new carpet was damaged, and we do not move in new residents on damaged and odor ridden flooringAs I explained to Mr***, It is always our goal to stay true to the highest ethical standards, we have remained honest and generous in all our actions with Mr*** and all our valuable residentsWe follow the lease contract when assessing fees and damage chargesWe do not falsely charge our residents for any service or repair that are not necessary to bring the apartment home back to mocondition for future residentsWe are not willing to grant any further courtesy to Mr*** in any form of monetary value that he has not already receivedMr*** ongoing effort to mar our reputation with accusations is inexcusable and we will not accommodate that type of irrational behavior with monetary compensation but will protect our consistently increasing reputation with proof of our statement and more than reasonable charge for damages rendered

I moved in to The Bradford at Easton Apartments on May with my kids and my wife, after moving in and because of my race and religionmy neighbors start attacking and threatening(attacking and threatening) me and my families and I felt unwelcomeIt was not a safe environment to raise my kids! my neighbors have unusual activity during the night(I am not sure what they used to do but I think it involves some kid of illegal activity such as drugs)Anyway, I have complaint a lot to the leasing office of these activity and how they bothered us via email, writing, and in person and all what I asked the leasing office to do is to find another apartment for us away from these neighbors! BUT unfortunately, the bread for at Easton apartment refused to change our apartment and refused to find any solution for our situation! I lost a lot of money( deposits and renting money and I only lived there months!!!!)After giving up and after getting so worried and felt its NOT safe environment to

On April 28, 2017, my family moved to the Bradford at Easton with the guarantee that the unit was safe, livable, and without pests It turns out that the unit they moved us into has a honey bee infestation in the living room fireplace They attempted to remedy the situation by putting plastic on the fireplace (5/16/17) and sent pest control out to sprayMy husband is deathly allergic to bees and we have small children all under the age of who encounter these bees daily The leasing office was made aware of this numerous times As of June 23, 2017, the honey bees were still coming out of the fireplace and we called the office a number of times to have this issue resolved After sending management an email, reiterating the life threating situation they finally obtained a beekeeper to come out and access the situation
After days of working with the beekeeper through text message, visits, and phone call, it was determined that the bees can not be removed from the exterior

My lease ends on September 22, I asked the manager on June if I could extend my lease through March of as that is when I graduate and wanted to be ready to leave the area for any job offers They were not willing to do anything other than another full year or more I told them I would be leaving We signed a month lease somewhere else in early July The manager emailed and called several times asking me to come by the office and discuss the lease and each time I told them I was not renewing Finally on August 25, days before the end of my lease he finally reminds me that my notice needs to be in writing And that the last months rent will be $because that is the one month rent rate My current rate is $ WHY HE NEVER REMINDED ME THAT THE LEASE CALLS FOR A WRITTEN NOTICE I'LL NEVER UNDERSTAND The lease stated a start date and an end date Is a clause requiring a written notice that you don't intend to do business with a company past the time that yo

I apologize that your experience at The Bradford at Easton was anything less than exceptional It is my understanding that the application fee was not refunded due to information that was provided at the time of applying It is generally our policy not to refund
application fees in this case due to the fees that we incur when processing your application However, I understand that miscommunications are possible and with that said we will be fully refunding the application fee
If you have any further questions or concerns please do not hesitate to contact the Bradford at Easton management office
Sincerely,
*** ***
Regional Property Manager

I lived at the Bradford at Easton for approximately 3 years. When attempting to move out of the community, I had an extremely negative experience with the office staff. The purpose of this review is to hopefully warn those seeking a rental home to avoid this particular community before they have to experience what I did. Below is a summary of just the worst issues I experienced there:
1. Prior to moving out of my apartment, the office required a 60 day notice of intent to vacate. I visited the office and filled the form out with the office manager herself, both of us retained copies of the document. Approximately two weeks later, I revisited the office and was informed that they had now magically "lost" my notice, and that I would need to sign a new one. This mistake would have meant starting the 60 days over, and would have cost me approximately $500 for the additional two weeks of rent. Fortunately I had my own copy of the notice, and watched personally this time to make sure that the staff made copies and placed them in my file.
2. On the final day of my lease, I visited the office to close out my account and turn in my keys. The office employee at the time stated that I owed approx. $33 for my final bill. I paid this amount on the spot, and assumed that my account was settled. A week later, I received yet another bill from the Bradford, stating that I now owed $253, and that I would be turned over to collections if I did not pay within a week. I immediately called the office and was then informed that because I was on a month-to-month lease, and because this lease type carries a higher rate, that this new rate needed to be entered manually into the system by an office employee. This step was never done, resulting in threats of hurting my credit rating due to the continuing incompetence of the Bradford's office staff. This bill was paid off immediately.
3. Several months after receiving and paying the bill for all final charges and closing my account (proven both via an emailed receipt from the Bradford themselves, as well as bank statements showing the withdrawal), I received a phone call from a collections agency seeking payment for my final charges of $253. I spoke with one employee, Cara, who assured me that my account was never sent to the collections agency, and that she had no idea why I was being sought for debt collection. Several days later, I received an email from a different employee, Jessica, who then told me that the collection was in fact initiated in their system.
Whether intentional, or via pure incompetence, this staff is not equipped or trained to run an office properly, especially in financial matters where these types of mistakes could legitimately hurt an innocent person's credit rating. Avoid at all costs.

To Whom It May Concern,This communication is written with the intent to respond to the complaint from Mr. [redacted].First Accusation:Mr. [redacted] states that in the 14 months that he resided at The Bradford at Easton that the staff made attempts on a monthly basis to over charge him, this...

statement is untrue and inaccurate. Please see attachment #1, which is the ledger from Mr. [redacted] account. During is occupancy with The Bradford at Easton there were exactly 3 times in which a charge adjustment was made to his account. 1. On 03/01/2015 there was an adjustment made for $9.95 for which he was charged a monthly fee for his renters insurance, however Mr. [redacted] obtained his own coverage and a copy was received into our office after the billing cycle was already generated and therefore we made the account adjustment.  2. On 06/01/2015 there was an adjustment of $8.06 for which he was granted  a courtesy credit due to an HVAC issue where the electric was slightly increased during the repair period which was 3 days. 3 On 10/01/2015 there was an adjustment of $4.88 to his water account from our 3rd party billing company due to an error on there end for which we located and requested to be corrected. To say that this reflects monthly overages is a far stretch and a false accusation.Second Accusation:Mr. [redacted] is correct in stating that we did ask that he primer his wall, which was painted by him in very dark shade of blue - in pursuant to his lease agreement paragraph 25, clearly states the following... (See Attachment #2 - [redacted] Signed Lease Contract.)26: CONDITION OF THE PREMISES AND ALTERATIONS.  You accept the apartment, fixtures and furniture as is, except for conditions materially affecting the health or safety of ordinary persons. We disclaim all implied warranties. You'll be given an Inventory and Condition form on or before your move-in. You must note on the form all defects or damage and you must use customary diligence in maintaining the apartment and not damaging or littering the common areas. Unless authorized by statute or by us in writing, you must not perform any repairs, painting, wallpapering, carpeting, electrical changes, or otherwise alter our property. No holes or stickers are allowed inside or outside the apartment. But we'll permit a reasonable number of small nail holes for hanging pictures on sheetrock walls and in grooves of wood-paneled walls, unless our rules state otherwise. No water furniture, washing machines, additional phone or TV-cable outlets, alarm systems, or lock changes, additions, or rekeying is permitted unless statutorily allowed or we've consented in writing. You may install a satellite dish or antenna provided you sign our satellite dish or antenna lease addendum which complies with reasonable restrictions allowed by federal law. You agree not to alter, damage, or remove our property, including alarm systems, smoke detectors, furniture, telephone and cable TV wiring, screens, locks, and security devices. When you move in, we'll supply light bulbs for fixtures we furnish, including exterior fixtures operated from inside the apartment; after that, you'll replace them at your expense with bulbs of the same type and wattage. Your improvements to the apartment (whether or not we consent) become ours unless we agree otherwise in writing.First of all, Mr. [redacted] did not obtain the proper approval from our office to alter the home, so to avoid a charge for him we asked him to primer the wall, if it took two coats to cover properly it was because of the very dark color used. Furthermore Mr. [redacted] was granted an additional courtesy of an additional day to complete this primer so he would not be charged for the alteration and was not charged the additional day of pro-rated rent that we could have applied of $45.11.Mr. [redacted] was also granted an additional courtesy of permitting a 30 day notice to vacate allowance over the required 60 day notice saving him $1382.04 which in pursuant to his lease contract paragraph #3, Attachment #2 he could have been held to 60 days or we could have auto renewed his lease and held him to the obligation of a full term, none of which we did  out of common courtesy to our residents, but this is a courtesy not an obligation and we have gone above and beyond in accommodating Mr. [redacted]. Mr. [redacted] further stated that he was not aware of the 60 day notice provision, however on his renewal notice and reminder renewal notice he was reminded each time that a 60 day notice was required.  (Please see attachment #3 & #4 renewal notices).Third Accusation:(Attachment #5 - E-Mail Communication for below)Mr. [redacted] states that upon walk he asked Ms. [redacted] if there were any other concerns with the apartment and she stated "no", at the time of walk the apartment smell was thought to be the primer used on the wall, however on 11/13/2015 at 8:24 AM I received an e-mail communication from Mr. [redacted] who asked me to look at the wall that he added the 2nd coat of primer to and make sure that it was sufficient - I did so, however upon entering the unit I personally noticed the odor concern and did not feel that it was primer but a distinct odor of pet urine. On 11/13/2015 3:45PM I returned e-mail communication to Mr. [redacted] (attached communication) and explained that I had a concern with the remaining pet odor and that I would have my carpet cleaner/installer and construction manager take a look at the unit and let me know if anything more than the normal clean would be necessary or if the floor made need a seal to stop the pet odor. On 11/13/2015 at 4:04PM Mr. [redacted] returned the e-mail communication stating that this was a ploy to keep his deposit and that there was no pet in the home at 4:22 PM I returned his e-mail communication and explained to him that we have worked with him in every way possible, that we in no way were making any false attempts to keep his deposit and that he would ONLY be charged for necessary repairs to bring the home back to livable condition for the future resident and that I would follow-up with him once we have had it looked at and determined the damage we would update him.On 11/19/2015 at 10:46 AM I e-mailed Mr. [redacted] and explained to him with photos and video that we inspected the unit with the construction manager and reevaluated the odor concern - not to dismiss Mr. [redacted] statement that there was never a pet in the home, we pulled the carpet back and very clearly there where a multitude of urine stains on the carpet -if no pet was ever in the home then this was human urine but none the less the photos and video were very clear stains. I further took into review the date of the carpet installation which was new carpet and pad upon move-in (Attachment #6 - Install Invoice) and reviewed Mr. [redacted] account and found that upon application he applied with a 2ndary applicant Ms. [redacted] and a dog but later on 09/13/2015 he revoked the application for the female and the dog and stated that they would only be visiting - see notes from previous management/leasing team and application fro Mr. [redacted].I explained that it would be my assumption that the pet visited often hence the pet urine stains and odor, however Mr. [redacted] continued even with proof that there was no odor - I gave him 2 opportunities to see the unit once more before the removal of the carpet, both were before 3:pm as my construction manager needed to be present to pull the carpet back again and because of the ongoing hostility from Mr. [redacted] I did not feel comfortable with him. Mr. [redacted] had the opportunity to use a lunch hour or step out early to see what was already recorded for him.In closing, I have attached all the documented proof of the damage, backup of damage and all photos and video of the unit. We have been more then generous with Mr. [redacted] in the courtesy he has been offered in allowing him out 30 days early, giving him opportunity to prime the wall he was not given permission to paint or alter, giving him an additional free day to make the repair,  but the brand new carpet was damaged, and we do not move in new residents on damaged and odor ridden flooring.As I explained to Mr. [redacted], It is always our goal to stay true to the highest ethical standards, we have remained honest and generous in all our actions with Mr. [redacted] and all our valuable residents. We follow the lease contract when assessing fees and damage charges. We do not falsely charge our residents for any service or repair that are not necessary to bring the apartment home back to move-in condition for future residents.We are not willing to grant any further courtesy to Mr. [redacted] in any form of monetary value that he has not already received. Mr. [redacted] ongoing effort to mar our reputation with false accusations is inexcusable and we will not accommodate that type of irrational behavior with monetary compensation but will protect our consistently increasing reputation with proof of our statement and more than reasonable charge for damages rendered.

To Whom It May Concern:   This is in response to the complaint that was placed against The Bradford at Easton in regards to the [redacted] that live at [redacted]. Management was not aware that the townhome had a pre-existing bee hive in the home before the [redacted] moved in and this was not noticed by the [redacted] during their two property visits as well. No service requests were received from prior residents since ownership changed in 2013. Management was aware that the apartment had a few bees which is not uncommon as we had been showing the home on multiple occasions to perspective residents. We did treat for those bees prior to their move in. After the [redacted] moved in, we had their apartment treated through our pest control service upon their request four times over a three month period. Upon the last treatment, it was discovered that the apartment home had a bee hive in the wall.  With this being a honey bee hive and honey bees being protected, management had to find a bee keeper to remove the hive. Management reached out to six different bee keepers before locating one who could remove the hive. Management then coordinated plans to remove the hive from the outside of the apartment home on July 8th. At that time, the bee keeper then determined that he was not able to retrieve it from the outside of the wall and that he would need to access the hive from the inside of the home. While management was making plans to relocate the family for one night so the bee keeper could complete the removal , it was discovered through infrared cameras the hive is in such a complicated place that there would be no possible way to complete the hive removal while the [redacted] resided in the apartment home.   Management made the decision to let the residents out of their lease and waived the early buy out fee of $2,890.00. The family was given until July 31st to vacate the home within this agreement as we do want to make the full remediation as quickly as possible, but also allow the [redacted] enough time to relocate. Management unfortunately did not have another three bedroom townhome available to transfer the family to as this would have been our first option. Management did stress to the [redacted] that rental payments would still have to be made on a timely basis while we worked to correct the issue. Proper non-payment notices were given to the [redacted] as rent was not received by the 3rd and gave them until July 13th to pay prior to moving forward with the standard non-payment process. To this day, no communication has been received from the [redacted] as to how they would like to move forward.    Please let us know if you have any further questions regarding this situation and management would be more than happy to address them at that time.

[redacted] 
[redacted]Hello Kathy,I am in the process of moving and did not get to finish writing my response for my complaint. Can the complaint be opened back up so I can respond?Kind Regards,[redacted]

[redacted]Hello,Attached to this email is the last email the Bradford sent requesting us to leave our home by...

7/31.I also have another email from the Bradford that explains they inspect each unit for pest before a resident moves in. If you'd like that email I send it as well.Additional documentation is available as requested.Kind Regards,[redacted] ---------- Forwarded message ---------From: Bradford at Easton Manager <[redacted]Date: Wed, Jul 12, 2017 at 3:22 PMSubject: Bee Hive SituationTo: [redacted]Hello [redacted],     As you requested I am sending you this email in response to the bee hive situation in your home. At this point we are unable to resolve this situation with you living in the home so we are prepared to let you out of your lease and the responsibility of the lease that is set to expire on 04/27/18. We are also going to forgo the lease termination fee of $2,990.00 that would normally be charged to get out of the lease that you have with The Bradford at Easton. We are sorry that this situation could not be resolved with you staying in the home but we are left with no other option. We are asking that you vacate the home by 07/31/17 so we are able to start the work we need to get to the bee hive.    You will be responsible for your July rent that is owed and we are willing to extend not filing with the courts if you can pay before 5:00pm on 07/13/17. If we do not receive the payment we will be forced to file for non-payment with [redacted] County Courts. If you were to move out before July 31st we will prorate your rent and refund it to you with your security deposit once the final walk has been performed to access for damages.   Again we apologize for the inconvenience of this whole situation and really do wish there was another way to resolve this for you but this is the situation that we are in at this point. From this point on, any communication needs to go through me and I will be in the office if you have any questions Mon- Friday 10:00a.m. – 5:00pm most weeks. I will be out of the office Friday of this week but will be available otherwise. You can also feel free to call me with any questions you have in regards to this email.   
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[redacted]www.bradfordateaston.com