The Bradford

My organization had an event at The Bradford during which an exposed PVC pipe believed to be out of code was protruding from the wall. The pipe broke and began to heavily spout water into the room which quickly flooded. The venue owner was present and turned the buildings water off. The owner offered us a 2nd smaller room in which to continue our event while the water in the 1st room could be cleaned up. About 10 minutes later however the fire alarms in the building went off due to water leaking into the basement system. The event guests evacuated the building and the fire department arrived determining that the pipe was out of code and that the alarm went off due to water leaking therefore there was no immediate danger. The organizations event coordinators made the decision to send guests (over 200) home since the venue still had no running water or therefore plumbing. The venue owner stated to the event coordinators that due to the incidents the event would be on her. Since the event, the venue owner only offered a make up event at The Bradford free of charge. She stated that this would have to be used by the same organization for the same event to be valid. Our organization does not want to hold the event a second time and believes we deserve a monetary refund. The owner believes that since she incurred costs for the event she does not owe us any refund. My organization believes that not only was the event cut short due to issues with the venue, but the terms and conditions in the contract were not met and therefore our money should be returned to us regardless of the venues event cancellation policy. Since the pipe did not break by the fault of an event attendee, and the venue failed to provide running water and working plumbing, the amount paid by the organization to The Bradford should be refunded. The owner throughout this process has been difficult to get in contact with and has changed her account of the incident significantly when speaking to representatives of our organization.Product_Or_Service: Venue spaceDesired SettlementMy organization would like a full monetary refund (in the amount of $2250) from The Bradford.