The Bradley Method - Lisa & Michael Pearson

The person complaining called me after class stating that they would not be back to classThey stated that A was the problemI offered a solutionI was refused being told that A was not the problem, B was the problemI offered a solution to BI was again refused being told
that B was not the problem, C was the problemThis happened with multiple issues they supposedly hadI then, via email, let them nicely know that my website states clearly that the money is non-refundableI put a lot of time, effort and money into my students before class even occurs with not just the book (which is more than $dollars as she thinks) but handouts which I pay to copy for each student, video presentations, sometimes I have guest speakers, etcI had even gone to class early (as this is not my home I teach in, but another person’s home) specifically for them to catch up as they had missed the actually first class and were joining in class twoThis was an inconvenience to me, my husband, our seven year old daughter and the elderly lady (years old) who owns the home in which we teach(In between the classes is the only time anything was mentioned that was not class related.) I had to refuse other students a slot in this class (because this couple chose to take the class at the last minute and just hours before other couples also contacted me for late entry) as their presence made the class fullAgain, my first email to them stated that I would not be refunded any money as it is clearly stated on my website that it is a non-refundable feeThis email was replied to with a nasty attitude attacking me, my husband, and my other studentsThe student that she mentioned was merely trying to get to know them and find out how that situation works as it is not a situation with which he has personally had experienceHe was not being rude, he was being inquisitive and trying to get to know them, he was trying to be politeI overheard this conversation (though I was not paying attention to his asking the question but I did hear the remainder of the conversation as did everyone else in my class) and even listened to them respond. They seemed happy to discuss it and explain how they choose to accomplish pregnancy and were even smiling during the conversationThey did not seem to feel threatened at all. As they left class, they were again smiling and they appeared to be genuine smiles, stating that they enjoyed the class and looked forward to the remainder of the classesMy husband and I left that day feeling that the class had gone well and they would be a nice addition to our group of students and all would get along.She was so nasty with her response to that first email, coupled with her refusals and story changes for every solution I had previously offered, as well as attacking me, my husband and my other students, I realized that no matter what I did or said she was not going to be happyThat this would be an ongoing situation for the remainder of the classes and would be a very uncomfortable situation for everyone in the class. She had already told me over the phone after their first class (which was a total of classes) that they really did not have the time to devote to classes of hours each and could learn just as much from reading the book as they could from attending my class so I informed her that this attitude of not being happy about anything was obvious and that is not the environment I strive for in my classes or for my other students and requested that they not returnI received another nasty email in response to this. Here is a link to my website where you can plainly see that is it clearly stated on my page, the fee is non-refundable (last paragraph on the first page)***It has been written this way for a few years now, the only thing I have changed in over a year is the start dates of my classes. I have not been nasty or hostile in the least to this couple, not even for a second, in fact I offered them several solutionsShe however, refused every solution I offered and countered with a different complaint each time and has even badgered another teacher trying to put the other teacher in the middle of the situationShe has called, and texted the other teacher repeatedly, and even told me things supposedly the other teacher said and vice versaIn speaking with the other teacher, this things were just not correctMaybe it was a misunderstanding on her part, but the things she said to the two of us were not correctShe seemed to be under the mistaken idea that the other teacher is my boss and has any bearing on how I run my classes.Since I have clearly stated on my website that this is a non-refundable payment (nor have I ever been given back my workbook for the class) I feel that my giving them $back is going above and beyond the call of duty for this situation

My side of the story has never changed.  Ms [redacted]’s however, is ever changing. She claims that I am trying to “frame her as uncooperative” yet all of our correspondence will prove that no framing is necessary. Originally Ms. [redacted] informed me that she found me through another teacher, however, just now she has stated that she found me online. A direct quote from an email she wrote to me dated February 8, 2015 “As far as the website you mentioned in your email, we were referred by (another teacher – named removed for her anonymity) and did not review or see a website with regards to any refund policy.” If she cannot keep her story straight on how she found me, then how are we supposed to believe anything else that she says? If she found me online then she definitely saw my no refunds policy of which this entire argument is based. She claims that she never saw it.  As I told her in a previous private email before she involved the Revdex.com this is tantamount to her calling her credit card company stating that she never read the fine print that said they reserved the right to raise her interest rates at their discretion and wants her interest rate returned to the previous lower rate.  When Ms. [redacted] called me the first day to say they would not be returning to class, she informed me that they felt they did not have the time to spend 3 ½ hours once a week for class and that they could learn all they needed from the workbook.  THAT was the reason I was told they would not be returning to class.  At least that was the first reason and the only reason I was given that day.  Other reasons slowly popped up over the coming weeks.She claims that I refused to give her any money back or come to a compromise at all.  I did give her $100 back even though it is clearly stated on my website that I have a strict non-refundable policy.  Ms [redacted] obviously feels that rules do not apply to her. As I stated in my original response to you, the Revdex.com, I have gone above and beyond the call of duty by giving her $100 back when my website plainly states no refunds. She expects more.  She claims that I have 2 websites.  I do not.  I have only 1 business website and have only ever had 1 business website. She says that I denied hearing any conversation between herself and her wife and another person in class.  I did say that I did not hear him ask the question of how they chose to get pregnant, however, I have not denied hearing the response. When she first mentioned it to me I did not realize that this was the conversation to which she was referring but as you can see in my first response here, I did acknowledge that I did hear this part of the conversation and admittedly did not hear the original question from the other student.  She claims that she and her wife did not inform me immediately because they are “low drama” people who do not want conflict. She did not have to tell me in class, however, she could have informed me outside of class in our first conversation. This did not come up for some time and several conversations later.  All of this action she is putting us all through proves that “low drama” people without conflict is not what she is about.She claims that I am hostile and aggressive writing nasty notes, however, all of my correspondence with her and here on your website have been entirely professional, with no hostility or aggressiveness at all, only responses to her complaints. I have all of her emails to me along with my responses if you would like to read them for yourself and your mediator and I would be more than happy to supply them.  Over this past weekend I received a nasty message from her on my [redacted] account (used entirely for personal use and has never been used for business at all) which was entirely inappropriate and not something for which I requested.  She and I are not “friends” on [redacted] so this was completely unexpected.  I have included a picture of that [redacted] message.  Her hostility and aggressiveness is obvious.She states above that she requested that I give her refund to another teacher. I did return that $100 to said teacher. Ms [redacted] never made an effort to get the money from her so she finally mailed it to the [redacted] home.  She states “Instead of letting me attend alone [redacted] wrote us a lengthy aggressive email attacking our judgment and character. She refused service AND refused a refund. My understanding is that legally a business must provide something in order to take your money. If she chose to refuse a refund she should have provided the service we paid for.” I can provide you with that email and you will see it is not aggressive and I certainly did not attack their judgement or character.  Yes, I did request that they not return as the hostility and anger were not appropriate for my class as I did state in my original response here.  She claims that legally I must provide a service for which they paid.  I did.  They took 2 classes in one day and have the workbook.  They chose not to continue with the classes and to be angry and hostile. She also claims that I refused any refund.  I gave her that $100 as I have mentioned several times already, going beyond policy.This is not a case of poor defenseless consumer being ripped off by a large company.  This is a case of a very small business (we childbirth teachers do not make much money teaching childbirth, rather we do it for the sheer enjoyment of helping other people on their birth journey) being victimized by a very angry person.  There are legal words to describe what is being brought on by Ms [redacted].  Harassment; she has harassed me and another teacher and now the Revdex.com.  Slander; in her [redacted] message to me over the weekend she stated “. I told my midwife and her very large network about this and all agree you screwed me over. “  This is definitely a case of slander.  Libel; spreading all of this misinformation on the Revdex.com website is certainly a case of libel.  Defamation of Character; all of the above, everything she has done and said is a defamation of my character.  I will not break my own policy just because she is making up stories as she goes along and harassing me and another teacher, spreading slander and libel about me and defaming my character. I do not bend over backwards for hostility and untruths. This would be entirely unfair to myself and my family.  I have already bent over backwards to appease her by giving her $100, I cannot be expected to further that just because she does not like it and claims to never have seen my website or my policy which she is obviously unsure about since she cannot even decide the truth on how she found me in the first place.I am “seemingly trying to frame [her], the customer, as uncooperative”? She has accused me of being hostile and aggressive? “The statement [redacted] provided is riddled with false defenses and accusations”? All of the correspondence here and in private (which again, I am happy to provide for your mediation) has proven that she is projecting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statement [redacted] provided is riddled with false defenses and accusations. She is seemingly trying to frame me, the customer, as uncooperative. I attempted to get her to transfer funds to a colleague if gets that would offer private in-home instruction but [redacted] refused stating that my partner and I were just angry our midwife made us take the class etc. We were in fact referred to the Bradley Method by a friend and happened to find [redacted] online. She has two websites, one of which (of course the one I saw) mentioned nothing about "no refunds" like she claimed it does. Nonetheless, we were generally dissatisfied customers from the first appt. I offered to pay her for her time spent and materials and be refunded the difference in some capacity, but again, she refused. I said well if I can't get a refund I will be in class I guess, however my wife (the pregnant one) will not as she is too uncomfortable because of the noted comments from a male classmate. Also note that initially [redacted] denied hearing this conversation and suggested we were lying. She also asked why we didn't draw attention immediately. Fact is we are low drama people and didn't want conflict. We just awkwardly made the best if the class and ran out when excused. I immediately called [redacted] to report the incident and our overall dissatisfaction.  Instead of letting me attend alone [redacted] wrote us a lengthy aggressive email attacking our judgment and character.  She refused service AND refused a refund. My understanding is that legally a business must provide something in order to take your money. If she chose to refuse a refund she should have provided the service we paid for. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The statement [redacted] provided is riddled with false defenses and accusations. She is seemingly trying to frame me, the customer, as uncooperative. I attempted to get her to transfer funds to a colleague if gets that would offer private in-home instruction but [redacted] refused stating that my partner and I were just angry our midwife made us take the class etc. We were in fact referred to the Bradley Method by a friend and happened to find [redacted] online. She has two websites, one of which (of course the one I saw) mentioned nothing about "no refunds" like she claimed it does. Nonetheless, we were generally dissatisfied customers from the first appt. I offered to pay her for her time spent and materials and be refunded the difference in some capacity, but again, she refused. I said well if I can't get a refund I will be in class I guess, however my wife (the pregnant one) will not as she is too uncomfortable because of the noted comments from a male classmate. Also note that initially [redacted] denied hearing this conversation and suggested we were lying. She also asked why we didn't draw attention immediately. Fact is we are low drama people and didn't want conflict. We just awkwardly made the best if the class and ran out when excused. I immediately called [redacted] to report the incident and our overall dissatisfaction.  Instead of letting me attend alone [redacted] wrote us a lengthy aggressive email attacking our judgment and character.  She refused service AND refused a refund. My understanding is that legally a business must provide something in order to take your money. If she chose to refuse a refund she should have provided the service we paid for. 

Regards,

The person complaining called me after class 1 stating that they would not be back to class. They stated that A was the problem. I offered a solution. I was refused being told that A was not the problem, B was the problem. I offered a solution to B. I was again refused being told...

that B was not the problem, C was the problem. This happened with multiple issues they supposedly had. I then, via email, let them nicely know that my website states clearly that the money is non-refundable. I put a lot of time, effort and money into my students before class 1 even occurs with not just the book (which is more than $25 dollars as she thinks) but handouts which I pay to copy for each student, video presentations, sometimes I have guest speakers, etc. I had even gone to class early (as this is not my home I teach in, but another person’s home) specifically for them to catch up as they had missed the actually first class and were joining in class two. This was an inconvenience to me, my husband, our seven year old daughter and the elderly lady (94 years old) who owns the home in which we teach. (In between the 2 classes is the only time anything was mentioned that was not class related.) I had to refuse 2 other students a slot in this class (because this couple chose to take the class at the last minute and just hours before 2 other couples also contacted me for late entry) as their presence made the class full. Again, my first email to them stated that I would not be refunded any money as it is clearly stated on my website that it is a non-refundable fee. This email was replied to with a nasty attitude attacking me, my husband, and my other students. The student that she mentioned was merely trying to get to know them and find out how that situation works as it is not a situation with which he has personally had experience. He was not being rude, he was being inquisitive and trying to get to know them, he was trying to be polite. I overheard this conversation (though I was not paying attention to his asking the question but I did hear the remainder of the conversation as did everyone else in my class) and even listened to them respond.  They seemed happy to discuss it and explain how they choose to accomplish pregnancy and were even smiling during the conversation. They did not seem to feel threatened at all.  As they left class, they were again smiling and they appeared to be genuine smiles, stating that they enjoyed the class and looked forward to the remainder of the classes. My husband and I left that day feeling that the class had gone well and they would be a nice addition to our group of students and all would get along.She was so nasty with her response to that first email, coupled with her refusals and story changes for every solution I had previously offered, as well as attacking me, my husband and my other students, I realized that no matter what I did or said she was not going to be happy. That this would be an ongoing situation for the remainder of the 12 classes and would be a very uncomfortable situation for everyone in the class.  She had already told me over the phone after their first class (which was a total of 2 classes) that they really did not have the time to devote to 12 classes of 3 hours each and could learn just as much from reading the book as they could from attending my class so I informed her that this attitude of not being happy about anything was obvious and that is not the environment I strive for in my classes or for my other students and requested that they not return. I received another nasty email in response to this.   Here is a link to my website where you can plainly see that is it clearly stated on my page, the fee is non-refundable (last paragraph on the first page). [redacted]. It has been written this way for a few years now, the only thing I have changed in over a year is the start dates of my classes.  I have not been nasty or hostile in the least to this couple, not even for a second, in fact I offered them several solutions. She however, refused every solution I offered and countered with a different complaint each time and has even badgered another teacher trying to put the other teacher in the middle of the situation. She has called, and texted the other teacher repeatedly, and even told me things supposedly the other teacher said and vice versa. In speaking with the other teacher, this things were just not correct. Maybe it was a misunderstanding on her part, but the things she said to the two of us were not correct. She seemed to be under the mistaken idea that the other teacher is my boss and has any bearing on how I run my classes.Since I have clearly stated on my website that this is a non-refundable payment (nor have I ever been given back my workbook for the class) I feel that my giving them $100 back is going above and beyond the call of duty for this situation.

My side of the story has never changed.  Ms [redacted]’s however, is ever changing. She claims that I am trying to “frame her as uncooperative” yet all of our correspondence will prove that no framing is necessary. Originally Ms. [redacted] informed me that she found me through another teacher, however, just now she has stated that she found me online. A direct quote from an email she wrote to me dated February 8, 2015 “As far as the website you mentioned in your email, we were referred by (another teacher – named removed for her anonymity) and did not review or see a website with regards to any refund policy.” If she cannot keep her story straight on how she found me, then how are we supposed to believe anything else that she says? If she found me online then she definitely saw my no refunds policy of which this entire argument is based. She claims that she never saw it.  As I told her in a previous private email before she involved the Revdex.com this is tantamount to her calling her credit card company stating that she never read the fine print that said they reserved the right to raise her interest rates at their discretion and wants her interest rate returned to the previous lower rate.  When Ms. [redacted] called me the first day to say they would not be returning to class, she informed me that they felt they did not have the time to spend 3 ½ hours once a week for class and that they could learn all they needed from the workbook.  THAT was the reason I was told they would not be returning to class.  At least that was the first reason and the only reason I was given that day.  Other reasons slowly popped up over the coming weeks.She claims that I refused to give her any money back or come to a compromise at all.  I did give her $100 back even though it is clearly stated on my website that I have a strict non-refundable policy.  Ms [redacted] obviously feels that rules do not apply to her. As I stated in my original response to you, the Revdex.com, I have gone above and beyond the call of duty by giving her $100 back when my website plainly states no refunds. She expects more.  She claims that I have 2 websites.  I do not.  I have only 1 business website and have only ever had 1 business website. She says that I denied hearing any conversation between herself and her wife and another person in class.  I did say that I did not hear him ask the question of how they chose to get pregnant, however, I have not denied hearing the response. When she first mentioned it to me I did not realize that this was the conversation to which she was referring but as you can see in my first response here, I did acknowledge that I did hear this part of the conversation and admittedly did not hear the original question from the other student.  She claims that she and her wife did not inform me immediately because they are “low drama” people who do not want conflict. She did not have to tell me in class, however, she could have informed me outside of class in our first conversation. This did not come up for some time and several conversations later.  All of this action she is putting us all through proves that “low drama” people without conflict is not what she is about.She claims that I am hostile and aggressive writing nasty notes, however, all of my correspondence with her and here on your website have been entirely professional, with no hostility or aggressiveness at all, only responses to her complaints. I have all of her emails to me along with my responses if you would like to read them for yourself and your mediator and I would be more than happy to supply them.  Over this past weekend I received a nasty message from her on my [redacted] account (used entirely for personal use and has never been used for business at all) which was entirely inappropriate and not something for which I requested.  She and I are not “friends” on [redacted] so this was completely unexpected.  I have included a picture of that [redacted] message.  Her hostility and aggressiveness is obvious.She states above that she requested that I give her refund to another teacher. I did return that $100 to said teacher. Ms [redacted] never made an effort to get the money from her so she finally mailed it to the [redacted] home.  She states “Instead of letting me attend alone [redacted] wrote us a lengthy aggressive email attacking our judgment and character. She refused service AND refused a refund. My understanding is that legally a business must provide something in order to take your money. If she chose to refuse a refund she should have provided the service we paid for.” I can provide you with that email and you will see it is not aggressive and I certainly did not attack their judgement or character.  Yes, I did request that they not return as the hostility and anger were not appropriate for my class as I did state in my original response here.  She claims that legally I must provide a service for which they paid.  I did.  They took 2 classes in one day and have the workbook.  They chose not to continue with the classes and to be angry and hostile. She also claims that I refused any refund.  I gave her that $100 as I have mentioned several times already, going beyond policy.This is not a case of poor defenseless consumer being ripped off by a large company.  This is a case of a very small business (we childbirth teachers do not make much money teaching childbirth, rather we do it for the sheer enjoyment of helping other people on their birth journey) being victimized by a very angry person.  There are legal words to describe what is being brought on by Ms [redacted].  Harassment; she has harassed me and another teacher and now the Revdex.com.  Slander; in her [redacted] message to me over the weekend she stated “. I told my midwife and her very large network about this and all agree you screwed me over. “  This is definitely a case of slander.  Libel; spreading all of this misinformation on the Revdex.com website is certainly a case of libel.  Defamation of Character; all of the above, everything she has done and said is a defamation of my character.  I will not break my own policy just because she is making up stories as she goes along and harassing me and another teacher, spreading slander and libel about me and defaming my character. I do not bend over backwards for hostility and untruths. This would be entirely unfair to myself and my family.  I have already bent over backwards to appease her by giving her $100, I cannot be expected to further that just because she does not like it and claims to never have seen my website or my policy which she is obviously unsure about since she cannot even decide the truth on how she found me in the first place.I am “seemingly trying to frame [her], the customer, as uncooperative”? She has accused me of being hostile and aggressive? “The statement [redacted] provided is riddled with false defenses and accusations”? All of the correspondence here and in private (which again, I am happy to provide for your mediation) has proven that she is projecting.