The Breakers Resort

From: Winter Beach Manager [mailto:[email protected]] Sent: Tuesday, April 19, 12:PM To: Stephanie Sudduth Subject: FW: ID: [redacted] Response Mr***’ account was indeed erroneously sent to collectionsOnce we were notified of this, we immediately rectified the situation and removed his account from collections, he also received the remaining refund of his depositAll collection efforts have been stopped for Mr***, and his credit has not been effected by this unfortunate event Ashley Agent | Property Manager EMississippi Ave| Denver, CO ( 303-752-| 303-752- [redacted] [email protected] http://thebreakersresort.com/ This message is intended only for the use of the individual(s) or entity to which it is addressed and may contain information that is privileged, confidential, and/or proprietary to Apartment Management Consultants and its affiliated companiesIf the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, forwarding or copying of this communication is prohibited without the express permission of the senderIf you have received this communication in error, please notify the sender immediately and delete the original message

Thank you for bringing this to our attention Myself and our General Manager, [redacted] , met with the resident ( [redacted] ) on 12/08/at AM to discuss her concerns and gather more information Our understanding of the events, [redacted] garage door had been opening as a result of the frequency matching with other neighboring remotes She had submitted work orders for this issue, one with the prior management/ownership company and one with BH ManagementBoth work requests have notes explaining that technicians had re-programmed the remote/operator Following these work requests, the resident reported the garage coming off of the track and falling onto her vehicle A third request was submitted for this particular incident As a result, maintenance repaired the door and scheduled for vendor to replace the opener This work was completed and [redacted] confirmed on 12/08/that garage system is working properly and to her satisfaction.During our review on 12/08/2016, we requested [redacted] to provide us with exact dates of phone calls related to the repairs, vehicle damage and stolen items Additionally, we requested a list of the exact items that were allegedly stolen and their estimated value This would assist us with completing our incident report for our employer We filed an incident report, which was forwarded to our legal department, however we would need the additional requested items in order to consider it a complete report Currently, we do not have any outstanding work requests related to items mentioned outside of the garage repairs.In regards to the packages, vendors are responsible to notify the resident of a package We have addressed this issue with the delivery vendors Billing questions were reviewed and settled with [redacted] during our meeting on 12/08/2016.As of today, we have forwarded the incident report with copies of the lease agreement, *** charges comparison, vehicle estimates, and previous work orders for review by our legal department We hope that we can reach an amicable agreement with Ms [redacted] and it is always our goal to provide a comfortable living environment with e***lent customer service

Hi ***, I understand that our CAM fee can be confusing, so I understand why you may be questioning this monthly charge. Please be aware that we have explained the charge and how it is calculated in our lease agreement that you signed upon move in. The below information has been
sighted directly from your lease: Responsibility for payment of utilities, and the method of metering or otherwise measuring the cost of the utility, will be as indicated belowl) (Other) “Common Area Maintenance Fee” service to your apartment will be paid by you either: directly to the utility service provider; or bills will be billed by the service provider to us and then allocated to you based on the following formula: "10" - Allocation based on a lawful formula not listed here Utility billing will be calculated in the following manner: property water, sewer, CAM charges will be allocated to each apartment unit based on a percentage assigned to each apartment unitResident's bill will be equal to the calculated monthly percentage multiplied by the property's water, sewer, and CAM charges, in addition to a flat rate for pest control and trash Responsibility for payment of utilities, and the method of metering or otherwise measuring the cost of the utility, will be as indicated belowl) (Other) “Common Area Maintenance Fee” service to your apartment will be paid by you either: directly to the utility service provider; or bills will be billed by the service provider to us and then allocated to you based on the following formula: "10" - Allocation based on a lawful formula not listed here Utility billing will be calculated in the following manner: property water, sewer, CAM charges will be allocated to each apartment unit based on a percentage assigned to each apartment unitResident's bill will be equal to the calculated monthly percentage multiplied by the property's water, sewer, and CAM charges, in addition to a flat rate for pest control and trash In addition to this verbiage in the signed lease agreement, you also acknowledged reviewing a sample bill via email that detailed the CAM fee. Therefore, we will not be able to refund any of the CAM fees previously paid or any future came fee charges. Please feel free to contact our Resident Services office for any further questions or concerns, we are happy to assist Thank you, *** ***

Hi Sidney, We understand that this is a frustrating and upsetting situation and we sincerely apologize for any stress you may be feeling as a result. Please know, while we may ask residents to move their vehicles to complete work, such as striping or curb painting, we still must enforce
all parking rules and regulations. On 8/16/2017, all residents received a notification from the community reminding them of these parking rules and regulations. One of those rules includes, ensuring that all vehicles on property are "street legal". An example of a violation of this policy would be expired tags/plates. According to ***, your vehicle was warned with a sticker and ultimately towed due to expired tags. The notice we issued included the name and contact information for the towing company we partner with and explains that our policy falls in line with Colorado Parking Laws. It is important to note that we do not call in vehicles to be towed that violate our parking policy, as it was communicated to residents via the notifications and the lease agreement. Therefore, *** has the right to tow based on these agreed upon terms. Appropriate signage has been posted throughout the community, as well. We sincerely apologize again for this unpleasant situation. We feel the matter will be best handled with ***. Thank you, Marta ***

Per our file, and our accounting records, the $deposit was returned to the client on 6/8/The form of payment was a money order. If there are further questions, please let me know. Thank you,*** ***
Leasing and Marketing DirectorThe Breakers Resort

Dear ***, We sincerely apologize if you did not receive your original statement from the community following your move-out. Our system automatically generates the name of the primary lessee on the statement, so that's typically the person whose address we would like to send the
statement to. If you are in need of any additional information, we are happy to provide that to you immediately. Based on your message, it appears you have already been in contact with our collection company and they have relayed our policy to you regarding payments after move-outs. They are correct in that we do not accept payments at the community once a move-out has been processed. Any and all disputes must be handled through that 3rd party. If you are needing their contact information or anything further, we can certainly provide that to you. Again, we do apologize for any frustrations you may have felt related to your move-out experience and we are available to assist in providing you with any additional information you may need at this time. Thank you, Marta ***

Revdex.com:
I am satisfied with the outcome of this resolutionBut it is a shame this kind of "mistake" was made and this is not the first time "mistakes" were made on my account during my tenure at the Breakers ResortTheir "mistakes" hurt a lot of the tenants that live there and the breakers do not bother to resolve their "mistakes" in a rational, reasonable, and timely manner and it takes complaints like this one I filed with Revdex.com and unless they are threatened with litigation, they do nothing for their tenants especially when they are ones making the mistakesI am not the first person to have similar issues (as I have heard from other former residents) but I am one of the only people to file complaints against themI would warn anyone doing business with the breakers that this can and likely will happen to you and you will have to go through all of the trouble of filing complaints and lawsuits before anything is resolved
Sincerely,
*** ***

At 3:53pm on Friday, January 26th, 2018, I, Brittany F[redacted], Sales and Club Manager at TAVA Waters, was notified by Leasing Consultant, Terry,  that denied applicant [redacted] still had not received her refund check for the $250 administrative fee.   Upon researching her ledger, it...

showed that check #[redacted] was cut on 12/6/2017 in the amount of $250 to [redacted]. Terry confirmed with [redacted] that this was the correct forwarding address that we should re-issue the check to.   At 4:24pm on 1/26/2018, I emailed our accounting team to notify them that the check was not received by the applicant, requested that the current check #[redacted] be issued a stop payment and to re-issue a new check to the same forwarding address.   The accounting team processed these requests on Monday, January 29th and I can see from the prospect’s ledger that a new check, #[redacted], was cut on 1/29/18 to [redacted] at [redacted] in the amount of $250.   Regarding the applicant being approved at a different housing complex in the same day, every property has different screening qualifications, of which every applicant is screened by, so the applicant’s approval at another property has no relation to our own screening process.

Complaint: [redacted]
I am rejecting this response because:The name on the move out statement and address did not match up. It was my roommates name but with MY current address and that is why we never received the statement. I believe that it is not on my roommates’ and I that we did not receive our original statement and that it was truly just a clerical error due to Tava [redacted]’ system “automatically generating the name of the lessee.” Because of this, I feel that we should not be charged the interest that has accumulated. I would like for the total amount owed be what was originally asked which is what is shown on the move out statement: $239.84.I have attached the move out statement which clearly states Keiondre Woody for the name and [redacted] which is my current address.  
Sincerely,
[redacted]

Thank you for bringing this to our attention.  Myself and our General Manager, [redacted], met with the resident ([redacted]) on 12/08/2016 at 11 AM to discuss her concerns and gather more information.  Our understanding of the events, [redacted] garage door had been opening as a...

result of the frequency matching with other neighboring remotes.  She had submitted 2 work orders for this issue, one with the prior management/ownership company and one with BH Management. Both work requests have notes explaining that technicians had re-programmed the remote/operator.  Following these work requests, the resident reported the garage coming off of the track and falling onto her vehicle.  A third request was submitted for this particular incident.  As a result, maintenance repaired the door and scheduled for vendor to replace the opener.  This work was completed and [redacted] confirmed on 12/08/2016 that garage system is working properly and to her satisfaction.During our review on 12/08/2016, we requested [redacted] to provide us with exact dates of phone calls related to the repairs, vehicle damage and stolen items.  Additionally, we requested a list of the exact items that were allegedly stolen and their estimated value.  This would assist us with completing our incident report for our employer.  We filed an incident report, which was forwarded to our legal department, however we would need the additional requested items in order to consider it a complete report.  Currently, we do not have any outstanding work requests related to items mentioned outside of the garage repairs.In regards to the packages, vendors are responsible to notify the resident of a package.  We have addressed this issue with the delivery vendors.  Billing questions were reviewed and settled with [redacted] during our meeting on 12/08/2016.As of today, we have forwarded the incident report with copies of the lease agreement, [redacted] charges comparison, vehicle estimates, and previous work orders for review by our legal department.  We hope that we can reach an amicable agreement with Ms. [redacted] and it is always our goal to provide a comfortable living environment with e[redacted]lent customer service.

From: Winter Beach Manager [mailto:[email protected]] Sent: Tuesday, April 19, 2016 12:57 PM To: Stephanie Sudduth Subject: FW: ID: 1[redacted] Response     Mr. [redacted]’ account was indeed erroneously sent to collections. Once we were notified of this, we immediately rectified the situation...

and removed his account from collections, he also received the remaining refund of his deposit. All collection efforts have been stopped for Mr. [redacted], and his credit has not been effected by this unfortunate event.   Ashley Agent | Property Manager 9057 E. Mississippi Ave. | Denver, CO 80247 ( 303-752-8525 | 7 303-752-8279 * [email protected] 8 http://thebreakersresort.com/               This message is intended only for the use of the individual(s) or entity to which it is addressed and may contain information that is privileged, confidential, and/or proprietary to Apartment Management Consultants and its affiliated companies. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, forwarding or copying of this communication is prohibited without the express permission of the sender. If you have received this communication in error, please notify the sender immediately and delete the original message.