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The Brevity Group

Sheridan, Wyoming, United States, 82801-6317

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Reviews Financial Consultants The Brevity Group

The Brevity Group Reviews (%countItem)

I was losing my home due to foreclosure and I was freaking out. I was looking for someone to help me considering I am a first time home owner. I contacted them or they contacted me ( I can't remember) They promised me that with their services ( at the cost of over $4,500) that they would save my home. So I begged my brother to please help me out ( ***) as hard as it was for me to ask and as inappropriate I found it to be I had no other choice I only had a month left and I was desperate. So after he wrote me a check ( ***) I got it converted to a cashiers check and sent it off to the brevity group. After not hearing from them except for the day I informed them it was sent off, I figured everything was fine. They had the information I gave them on my mortgage and I figured that they where hard at work. I began to worry as it came down to the wire of my sale date. That day I missed a call from them but they left a voice mail ( I saved the voicemail as proof and still have it). Basically a guy from the office noticed my file sitting in a mail bin or something, he noticed it had been there for some time and out of curiosity he looked at it and noticed my sale date was in 1 week. Mind you they cashed the check as soon as it got there. So in a worthless move they made 1 phone call with me on the line to my mortgage company, lasted 5 minutes. That was all the work they put into it. *** cashing the check took more work than that. So freaked out and upset I asked them for a refund ( but I told them I understood them taking some money out for the phone call, fair is fair). They completely refused, and they where complete jerks about it! finally they stopped even answering my calls. Kevin from the brevity group was the one incharge of my case, he was rude and took advantage of me under duress! I belive that the *** act was set up to keep this from happening to people? Kevins number is (***) ***-***. My brother is so *** off at me and does not belive that they would just take my money and let me lose my home! It has created tension between us. I really need that money! help me please, it's been a nightmare...

The Brevity Group Response • Mar 08, 2019

Mr. engaged with our firm to conduct discovery, research, consult and ultimately draft and compose content in order to assist him in a dispute with his mortgage lender. Mr. entered into an agreement with our firm that was signed and notarized and returned to us along with payment for services in the amount of $2000. Upon receipt of payment our team immediately went to work on his behalf conducting discovery and research due to the fact that the notes indicated that there was an upcoming sale date. Our team tried repeatedly to schedule a conference call with Mr. in order to move the process forward and after repeated voicemails and emails were able to schedule a lender conference call with Mr. on the line several days later. During this initial conversation Mr. indicated that he had hired a SECOND firm to help him with this matter but did not know if they would help him or get the job done. The client decided he wanted to continue moving forward with us and we conducted the conference call. On this call we were able to determine the exact date of his loan origination, the type of loan, the current interest rate, the note maturity date, the exact principal balance owed (down to the penny) as well as a breakdown of current principal and interest payment and most importantly the exact amount in arrearages. We obtained information on the foreclosure law firm handling his case as well as information on the investor and the dedicated single point of contact at his lender as we laid the groundwork to structure his case. We also verified that there was an upcoming sale date and that time was of the essence. After this call was completed, we had a clear picture of where he stood with his lender and scheduled the intake interview for later in the week. In the interim the assigned Case Analyst who was to conduct the interview researched the history of his loan as well as the guidelines for his particular investor in preparation for the upcoming phone interview. Due to the fact that the sale date was fast approaching we referred Mr. to a third party paralegal in order to assist him with a pro se bankruptcy filing if there were no other options for the sale date to be postponed. We continued to check in on the status of the upcoming sale date and it was postponed. We asked the client if he wanted to continue services and he stated that he did and the intake interview was rescheduled again for the following week.
The following week Mr. missed the scheduled time for the intake interview and multiple voicemails were left so we could reschedule. Approximately one week later, the client stated that he believed he had a modification offer and wanted to put services on hold. We offered to review the modification offer if and when it was received and left the door open for Mr.. One week later Mr. received a trial modification offer that had been facilitated by the second company that he had hired simultaneously along with our company to help him. A few days later Mr. requested a refund for the $2000 he paid for services. When Mr. filled out the Revdex.com complaint, he erroneously claimed that he had paid our company $4600 for services which is a false claim.
We are extremely pleased that Mr. received a modification and saved his home and that is a fantastic outcome. This does not change the fact that he entered into an agreement with our company and initiated services and requested that we continue services, even though he knew he had hired a second company to help him at the same time. The client's failure to proceed after initiated services is considered an abandoned order per our agreement. Mr. acknowledged that we are out of pocket for time and money for services rendered, research conducted, and time spent on the case. He signed an agreement with us to proceed with services, and then after we began performing said services informed us that he no longer wanted our services. We understand why, receiving a modification to save the home is a great outcome and it makes total sense why he would not want to continue services. However, that does not change the fact that we had initiated services and begun working on his case. Our records indicate that Mr. paid out $2000 for services, but failed to make good on his agreement to pay the notary the $160 fee that came to him to execute the agreement . Taking all of that into consideration, we are willing to issue a refund in the amount of $325 subject to the execution of a standard release form. As a final note, our services involve discovery, research, consulting, composing and drafting content in order to assist consumers in their disputes. These services are not subject to the *** rule and these services do not fit into the category of loan modification. We hope that we have satisfactorily resolved this matter.

Customer Response • Mar 08, 2019

Complaint: ***

I am rejecting this response because:

I have documented proof of EVERYTHING, all the way down to a saved voicemail where someone from the office contacted me claiming they just found my case paperwork sitting in a mail bin 1 WEEK before my scheduled auction date! So how where they able to go straight to work without my file? |Also... serquester their file on me and ill get all of my proof that not only did they violate the *** act and took advantage of me while I was under duress but they stole money from me as well as they didn't even provide a service. They are a scam taking advantage of people in duress and I'm getting a lawyer! They want to lie and screw people over I'll shed some light onto what really happened!

Regards

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