The Brick - Credit Card Services

Thank you for letting us know of your concernsWe would be more than happy to look into your concerns therefore require more informationIf you could please provide either your sales order invoice, phone number provided at the time of purchase it would be much appreciatedWe will gladly direct your concerns to the appropriate contact

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ [redacted] L ***, In regards to the payment protection plan (PPP) inquiryAs advised by customer service agents we have a signed agreement to enroll the PPP on the account back on May 1st, with monthly statements sent out indicating the monthly charge In an effort to bring closure to this we're willing to apply a credit of the PPP charges from February 'as One-time-courtesy-credit $ Leaving a balance due by December 13th, of to avoid interest and/or additional fee (deferral fees of $42.50) Thank-you The Brick Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called to follow up because I did not hear anything back the first time the agent took my information and told me they would get back to meThey did notThe service from the Brick has been unacceptable starting with the in my opinion under educated salesmanThe place was busy and he had difficulties getting support from anyone he asked for helpWe were unfairly pushed through the paperwork I paid the $10,off within the months as advertised!! Unbelievable I would have to cancel something I didn't even know I was signing forThat is not on the poster strangly enough [redacted]

Initial Business Response /* (1000, 5, 2015/09/24) */
we left the customer a message to call us back
the refund is in processOnly one purchase is billed to the brick card
issue resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the
response from the business.)

Initial Business Response /* (1000, 5, 2015/11/30) */
***
In regards to the payment protection plan (PPP) inquiryAs advised by customer service agents we have a signed agreement to enroll the PPP on the account back on January 24th, with monthly statements sent out
indicating the monthly charge
In an effort to bring closure to this we're willing to apply a credit of the PPP charges from July '(four months) as One-time-courtesy-credit in the amount of $
Thank-you
The Brick
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
- The purchase from THE BRICK took about to visits to plan the furniture and two visits to closeAt no point there was any discussion or explanation about any payment protection plan
- The Salesman took leave from us in an effort to distract, and every time appeared with a different set of documentsThe salesman walked away several times during closing
- Salesman was adamant on insisting to apply for a higher credit limit, when I insisted on just 4K or 5K, salesman insisted on 8K
- There is no evidence of my signature for being explained about payment protection planIf there is one, I was not provided a copyThere is a clause appears in the document wherein the final amount is indicatedThe last line indicates that the customer was explained about the PPP,
No copy of that signed documents was provided to me as a bunch of document meant for the customer
- No statement received except for October and November
- I have until now paid $X 10= $3500.00, which demonstrates my payment ability and no reason for me to apply for a "payment protection"The rest of the amount would have been paid anyways in Dec and Jan My payments started in February 2015, although no payments expected for a year
In view of the above, I would request THE BRICK for a full credit and or a better resolution acceptable to meYour payments are already almost done before the due date
Final Consumer Response /* (3000, 14, 2015/12/08) */
There has been no comments on my statements regarding the method THE BRICK is doing business with a non-suspecting customerThere has been no comments from BRICK regarding thisFurther more there is clause on the invoice which says that THE BRICK has explained the plan to meTalking about signatures, there is no signature on this document
Please reopen the case and ask THE BRICK for a signature on the document mentioned
Further, I would like to know the name of the bank which is a provided of credit card services to the BRICK
Thanks in advance and I am looking forward to your reply
***

HelloWe will be reversing all the fees on this account and the balance will be zero .We will be recalling it from the collection agency as well .It will take some time to process however it will be fixed as soon as possible Thank you Nawel Z***Credit Adjustment supervisor

Initial Business Response /* (1000, 6, 2015/08/31) */
sorry to hear about this delay
please ask this customer to provide an account number in order to investigate further

Initial Business Response /* (1000, 5, 2016/06/02) */
Dear Mr [redacted],
the conversion fees is mentioned on your statement beside the expiry date of your promotional offer and that's how we inform our customers .
however as a courtesy we reversed the conversion fee and the interest on your...

account.
thank you

Initial Consumer Rebuttal /* (3000, 7, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank-you for waiving off the fee. But, on May 31, 2016 I paid this fee along with remaining balance on my card as I was told to pay in full until my matter gets resolved to avoid get slammed with any additional fees that might get levied on my card again as of June 1, 2016. My questions is since this fee has been waived off , how do I secure my refund of CAD 49.31/- which has already been charged to my debit card thru which I made a payment?
Thanks

Thank you for letting us know of your concerns. We would be more than happy to look into your concerns therefore require more information. If you could please provide either your sales order invoice, phone number provided at the time of purchase it would be much appreciated. We will gladly direct...

your concerns to the appropriate contact.

Initial Business Response /* (1000, 5, 2015/11/30) */
[redacted] L [redacted],
In regards to the payment protection plan (PPP) inquiry. As advised by customer service agents we have a signed agreement to enroll the PPP on the account back on May 1st, 2014 with monthly statements sent out indicating the...

monthly charge.
In an effort to bring closure to this we're willing to apply a credit of the PPP charges from February '2015 as One-time-courtesy-credit $151.63
Leaving a balance due by December 13th, 2015 of 1254.92 to avoid interest and/or additional fee (deferral fees of $42.50)
Thank-you
The Brick
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I called to follow up because I did not hear anything back the first time the agent took my information and told me they would get back to me. They did not. The service from the Brick has been unacceptable starting with the in my opinion under educated salesman. The place was busy and he had difficulties getting support from anyone he asked for help. We were unfairly pushed through the paperwork.
I paid the $10,000 off within the 18 months as advertised!!
Unbelievable I would have to cancel something I didn't even know I was signing for. That is not on the poster strangly enough...
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not been contacted by the company to resolve this issue. 
Sincerely,
[redacted]