The Bridal Emporium

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The primary documents sent to the Revdex.com were the exact documents sent to my bank (with the addition of the recent letter from the Seamstress which came after my bank claim) My bank indicated that they could not find in my favor because they could only help me if the initial charge was fraudulentThey encouraged me to look into legal options since the problems only became apparent after the initial purchase was already completedMy husband and I would like to resolve the issue without additional hassles and expense, but will pursue it with small claims court if needed Either the dress was in condition to be altered and was not done properly by the Bridal Emporium and Summer the seamstress (the seamstress was recommended by the Bridal Emporium, the alteration contract had the Bridal Emporium logo, and all meetings/fittings were done out of the Bridal Emporium shop) OR the dress was not in appropriate condition to be altered and I was misled that it could be by the Bridal Emporium staff prior to purchasing the dress.Either way the negative outcome (a wedding dress that did not fit properly) is the responsibility of the Bridal Emporium and Seamstress affiliated with the shopMy husband (fiance at the time) and I spent a considerable amount of time and energy trying to get the dress corrected properlyI did everything that was asked of me up until I was directly told by the seamstress (Summer) and owner (Mary Ann) that there was nothing more they could doIt is unethical to expect a customer to bear the financial responsibility for the errors of the Bridal Emporium and the seamstress (Summer) Sincerely, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The primary documents sent to the Revdex.com were the exact documents sent to my bank (with the addition of the recent letter from the Seamstress which came after my bank claim)My bank indicated that they could not find in my favor because they could only help me if the initial charge was fraudulentThey encouraged me to look into legal options since the problems only became apparent after the initial purchase was already completedMy husband and I would like to resolve the issue without additional hassles and expense, but will pursue it with small claims court if needed Either the dress was in condition to be altered and was not done properly by the Bridal Emporium and Summer the seamstress (the seamstress was recommended by the Bridal Emporium, the alteration contract had the Bridal Emporium logo, and all meetings/fittings were done out of the Bridal Emporium shop) OR the dress was not in appropriate condition to be altered and I was misled that it could be by the Bridal Emporium staff prior to purchasing the dress.Either way the negative outcome (a wedding dress that did not fit properly) is the responsibility of the Bridal Emporium and Seamstress affiliated with the shop.My husband (fiance at the time) and I spent a considerable amount of time and energy trying to get the dress corrected properlyI did everything that was asked of me up until I was directly told by the seamstress (Summer) and owner (Mary Ann) that there was nothing more they could do.It is unethical to expect a customer to bear the financial responsibility for the errors of the Bridal Emporium and the seamstress (Summer)Sincerely, [redacted]

I deeply regret going to the Bridal EmporiumI purchased a dress there and subsequently had alterations done by their seamstress, SummerThe alterations were terribleIt took weeks to get my dress back (weeks until I was contacted and about week to get schedules lined up)When I got it back it did not fit (weeks before my wedding)!
Summer had to literally squeeze me into the dressI complained of difficulty breathingSummer’s solution was to make a minor adjustment (moving the small top clasp)My rib cage was sore for hours after having the dress onLong story short, I went to the bridal shop nearly every day for a week – working with the owners and the seamstress to try to obtain a reasonable fitAfter rounds of alterations, the dress was still not rightThe owner had to have another employee assist her to even get the dress zipperedI had my fiancé come with me later the same day and he could barely get the dress closed (he commented that he was worried he was hurting me by even zippering the dress)Both the co-owner Mary Ann and the seamstress Summer told me there was nothing more they could doIt was obvious that this was not true, the dress could have been let out moreBut I could not force them to do the work (and I had already paid everything in full)It was so bad that my fiancé and I immediately went to another bridal shop in Lancaster and purchased a new dress (this was about week before the wedding!)They did an excellent job, and I wish I would have only worked with themI cannot put into words the amount of stress that was caused by the Bridal Emporium (right before my wedding)The dress was not wearable and they refused to give me a refundIt was an absolutely terrible experienceI wish I had heeded a prior review that implicated Summer and the shop for poor work on alterations

August 24, 2015To Whom it May Concern:Enclosed you will find The Bridal Emporium's response for complaint ID ***.Along with the response I have enclosed the following:• Screenshots of previous negative reviews for The Bridal Emporium by this customer on The ***, *** ***, ***, ***
and ***• Screenshots of The Bridal Emporium's response to each negative review left by this bride• A document we received from our credit card processing company regarding a credit card dispute by the bride that includes a statement by the bride with the reason for her dispute• Our response to the credit card dispute• The Bridal Emporium's invoice for this bride's dress purchase reflecting her signature in agreement to our termsShould you have any questions feel free to call The Bridal Emporium at ***Thank you for your consideration.Regards,Kristen G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The primary documents sent to the Revdex.com were the exact documents sent to my bank (with the addition of the recent letter from the Seamstress which came after my bank claim). My bank indicated that they could not find in my favor because they could only help me if the initial charge was fraudulent. They encouraged me to look into legal options since the problems only became apparent after the initial purchase was already completed. My husband and I would like to resolve the issue without additional hassles and expense, but will pursue it with small claims court if needed.
Either the dress was in condition to be altered and was not done properly by the Bridal Emporium and Summer the seamstress (the seamstress was recommended by the Bridal Emporium, the alteration contract had the Bridal Emporium logo, and all meetings/fittings were done out of the Bridal Emporium shop) OR the dress was not in appropriate condition to be altered and I was misled that it could be by the Bridal Emporium staff prior to purchasing the dress.Either way the negative outcome (a wedding dress that did not fit properly) is the responsibility of the Bridal Emporium and Seamstress affiliated with the shop.My husband (fiance at the time) and I spent a considerable amount of time and energy trying to get the dress corrected properly. I did everything that was asked of me up until I was directly told by the seamstress (Summer) and owner (Mary Ann) that there was nothing more they could do.It is unethical to expect a customer to bear the financial responsibility for the errors of the Bridal Emporium and the seamstress (Summer). Sincerely,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
The primary documents sent to the Revdex.com were the exact documents sent to my bank (with the addition of the recent letter from the Seamstress which came after my bank claim). 
My bank indicated that they could not find in my favor because they could only help me if the initial charge was fraudulent. They encouraged me to look into legal options since the problems only became apparent after the initial purchase was already completed. My husband and I would like to resolve the issue without additional hassles and expense, but will pursue it with small claims court if needed.
Either the dress was in condition to be altered and was not done properly by the Bridal Emporium and Summer the seamstress (the seamstress was recommended by the Bridal Emporium, the alteration contract had the Bridal Emporium logo, and all meetings/fittings were done out of the Bridal Emporium shop) OR the dress was not in appropriate condition to be altered and I was misled that it could be by the Bridal Emporium staff prior to purchasing the dress.Either way the negative outcome (a wedding dress that did not fit properly) is the responsibility of the Bridal Emporium and Seamstress affiliated with the shop.
My husband (fiance at the time) and I spent a considerable amount of time and energy trying to get the dress corrected properly. I did everything that was asked of me up until I was directly told by the seamstress (Summer) and owner (Mary Ann) that there was nothing more they could do.
It is unethical to expect a customer to bear the financial responsibility for the errors of the Bridal Emporium and the seamstress (Summer). 
Sincerely,
[redacted]

August 24, 2015To Whom it May Concern:Enclosed you will find The Bridal Emporium's response for complaint ID [redacted].Along with the response I have enclosed the following:
• Screenshots of previous negative reviews for The Bridal Emporium by this customer on The [redacted],...

[redacted], [redacted], [redacted] and [redacted]• Screenshots of The Bridal Emporium's response to each negative review left by this bride
• A document we received from our credit card processing company regarding a credit card dispute by the bride that includes a statement by the bride with the reason for her dispute
• Our response to the credit card dispute
• The Bridal Emporium's invoice for this bride's dress purchase reflecting her signature in agreement to our terms
Should you have any questions feel free to call The Bridal Emporium at [redacted]Thank you for your consideration.
Regards,Kristen G