When they had the clutch system bled again they did put 200 miles on the car and after telling me it was fixed and me wasting 5hrs of my time. I drove it for less then half a mile and the clutch locked up luckily mark was in the car. then they did take it to Audi but not to make sure it was fixed as they stated but to get it diagnosed. After Audi told them what was wrong they decided to just take the car back instead of fixing it. They refunded me the money but I feel like they have to fix this issue and that they are just going to try and sell it to the next guy still broken and pull the same stuff they pulled with me. If they were going to fix it for the next guy why would they go back on a finalized sale? long story short the refunded me the money I spent so I'm good. I'm just looking out for the next guy so I wanted to set the record straight.
On July 11, 2016 Nancy H[redacted] had come in with her husband looking at our 2010 [redacted] RX350 with 83k miles. Mrs. H[redacted] had drove in with a 2007 [redacted] RDX which she was looking to trade in. After taking the [redacted] for a test drive she had heard a noise at idle while the vehicle was in reverse....
Our mechanic looked the vehicle over and found a motor mount showing signs of wear. We informed Mrs. H[redacted] we will replace the mount. In the mean time we did an evaluation on her trade and found on the [redacted] that the vehicle was involved in a major collision with airbags deployed and accident indicator. Do to the history on [redacted], the vehicle does have a diminished value. That being said, we gave Mrs. H[redacted] $9300 for her trade, she wanted the difference between our vehicle and hers to be $10500 with all fees which we honored. The [redacted] had a retail value of $21,128, we sold the vehicle to her at $18562. Before coming to an agreement, we had showed her a clean [redacted] for the [redacted] and we also have a clean Autocheck with no accidents. Paperwork was signed and the vehicle was picked up acouple of days later after we replaced the mount. In conclusion we have decided to accommodate Mrs. H[redacted] with a check of $500, even though we didn’t have any wrong doing, which we can mail or she can pick it up in person. Any questions, please call me at ###-###-####, Manager at Fantasy Auto Sales.
We have lost numerous customers on the [redacted] RDX due to the airbag deployment and accident indicator. Customer in her own words says "it was immediately towed to [redacted] and the front end was totally rebuilt there" and the customer stated the damage on her trade-in was so severe it should have been a total loss but instead [redacted] repaired it. We had no indication our [redacted] was in an accident because it is not on [redacted] nor Autocheck. We've offered to Mrs. H[redacted] $500 in good faith to try and make her happy, our offer remains the same.
In the first place, the sales person said the noise that disturbed me while driving the car was a motor mount problem before the mechanic subsequently looked at it, meaning they knew there was a problem before I detected it. My [redacted] was undervalued because it is an all wheel drive luxury vehicle with the same miles as the [redacted]. The accident was not serious. No one was hurt. Because of the superior quality of the [redacted], it was designed to crumple after impact to save the cockpit. It was immediately towed to [redacted] and the front end was totally rebuilt there. The cost was such it could have written off. The [redacted], on the other hand, was in such a bad accident, not reported to [redacted], that an inspection by a [redacted] mechanic after purchase caused him to point out the terrible repair job, how parts didn't fit together properly and paint on the two sides didn't match. We would not have seen this but the mechanic at Fantasy must have seen it. In addition, the [redacted] mechanic pointed out that the rear shocks leaked. Also..and we should have seen it...there is a large hole in the sidewall of the right front [redacted] tire and that tire must be replaced at a cost of $275.00. We were also told by Fantasy that the spare was a full size tire which we could have used as a replacement on the damaged right front, but a tire shop reported that it was not. We have also learned that the rear tires, which do not match the front, are almost worn out. Because they do not match, [redacted] said we couldn't rotate them in any case. To be honest, we should have been more knowledgeable about checking the tires but since my husband and I are both 80 years old we have to rely on and trust others.
This is not acceptable. They sold a product that has no value. The warranty is putting it back on the dealer that they sold us a faulty car. They should not sell products that don't warranty anything. They can take the car back or put us in a new car.
We had received the vehicle. Put a brand new slave cylinder and clutch master cylinder. Customer stated he is still having problems. We sent the vehicle to a reputable Audi mechanic shop to bleed the system once more. We and the mechanic shop put a total of 200 miles on it,...
no problems. Now we are sending the vehicle to Audi North Scottsdale for a diagnosis to make sure we will have no more issues with the clutch sticking.
When they had the clutch system bled again they did put 200 miles on the car and after telling me it was fixed and me wasting 5hrs of my time. I drove it for less then half a mile and the clutch locked up luckily mark was in the car. then they did take it to Audi but not to make sure it was fixed as they stated but to get it diagnosed. After Audi told them what was wrong they decided to just take the car back instead of fixing it. They refunded me the money but I feel like they have to fix this issue and that they are just going to try and sell it to the next guy still broken and pull the same stuff they pulled with me. If they were going to fix it for the next guy why would they go back on a finalized sale? long story short the refunded me the money I spent so I'm good. I'm just looking out for the next guy so I wanted to set the record straight.
On July 11, 2016 Nancy H[redacted] had come in with her husband looking at our 2010 [redacted] RX350 with 83k miles. Mrs. H[redacted] had drove in with a 2007 [redacted] RDX which she was looking to trade in. After taking the [redacted] for a test drive she had heard a noise at idle while the vehicle was in reverse....
Our mechanic looked the vehicle over and found a motor mount showing signs of wear. We informed Mrs. H[redacted] we will replace the mount. In the mean time we did an evaluation on her trade and found on the [redacted] that the vehicle was involved in a major collision with airbags deployed and accident indicator. Do to the history on [redacted], the vehicle does have a diminished value. That being said, we gave Mrs. H[redacted] $9300 for her trade, she wanted the difference between our vehicle and hers to be $10500 with all fees which we honored. The [redacted] had a retail value of $21,128, we sold the vehicle to her at $18562. Before coming to an agreement, we had showed her a clean [redacted] for the [redacted] and we also have a clean Autocheck with no accidents. Paperwork was signed and the vehicle was picked up acouple of days later after we replaced the mount. In conclusion we have decided to accommodate Mrs. H[redacted] with a check of $500, even though we didn’t have any wrong doing, which we can mail or she can pick it up in person. Any questions, please call me at ###-###-####, Manager at Fantasy Auto Sales.
We have lost numerous customers on the [redacted] RDX due to the airbag deployment and accident indicator. Customer in her own words says "it was immediately towed to [redacted] and the front end was totally rebuilt there" and the customer stated the damage on her trade-in was so severe it should have been a total loss but instead [redacted] repaired it. We had no indication our [redacted] was in an accident because it is not on [redacted] nor Autocheck. We've offered to Mrs. H[redacted] $500 in good faith to try and make her happy, our offer remains the same.
In the first place, the sales person said the noise that disturbed me while driving the car was a motor mount problem before the mechanic subsequently looked at it, meaning they knew there was a problem before I detected it. My [redacted] was undervalued because it is an all wheel drive luxury vehicle with the same miles as the [redacted]. The accident was not serious. No one was hurt. Because of the superior quality of the [redacted], it was designed to crumple after impact to save the cockpit. It was immediately towed to [redacted] and the front end was totally rebuilt there. The cost was such it could have written off. The [redacted], on the other hand, was in such a bad accident, not reported to [redacted], that an inspection by a [redacted] mechanic after purchase caused him to point out the terrible repair job, how parts didn't fit together properly and paint on the two sides didn't match. We would not have seen this but the mechanic at Fantasy must have seen it. In addition, the [redacted] mechanic pointed out that the rear shocks leaked. Also..and we should have seen it...there is a large hole in the sidewall of the right front [redacted] tire and that tire must be replaced at a cost of $275.00. We were also told by Fantasy that the spare was a full size tire which we could have used as a replacement on the damaged right front, but a tire shop reported that it was not. We have also learned that the rear tires, which do not match the front, are almost worn out. Because they do not match, [redacted] said we couldn't rotate them in any case. To be honest, we should have been more knowledgeable about checking the tires but since my husband and I are both 80 years old we have to rely on and trust others.
This is not acceptable. They sold a product that has no value. The warranty is putting it back on the dealer that they sold us a faulty car. They should not sell products that don't warranty anything. They can take the car back or put us in a new car.
We had received the vehicle. Put a brand new slave cylinder and clutch master cylinder. Customer stated he is still having problems. We sent the vehicle to a reputable Audi mechanic shop to bleed the system once more. We and the mechanic shop put a total of 200 miles on it,...
no problems. Now we are sending the vehicle to Audi North Scottsdale for a diagnosis to make sure we will have no more issues with the clutch sticking.