WORST EXPERIENCE EVER!!! These people are CROOKS! They will say anything to get your money. Over the summer, I flew from the Midwest to Florida to get my dress. They promised me I would receive my dress at the very beginning of September. I received my dress in October. I'm getting married at the beginning of November. This is a huge problem because they sent the wrong color, and now there is no time for them to fix the situation. They literally said there wasn't anything they could do. They wouldn't even give a partial refund. We now have to spend over $1000 to change most of the wedding essentials such as shoes, veil, grooms tux, etc to match the new color. I paid several hundred dollars for custom fitting. When I received my dress, it was so big that the top couldn't stay up on its own, amongst other problems. They said that was normal. How is that normal?? I understand that minor adjustments may have been necessary, but the second seamstress (who has over 30 years experience) was in complete shock. She said it was one of the worst sizings she has ever witnessed. We tried contacting The Bridal Suite for weeks, and they called us liars, saying they never received any phone calls. It was always the same story: "the manager is in a meeting, so we'll call back". When we finally got a hold of them, they called me a liar, saying I didn't know what I was talking about. I took pictures of the dress at their store proving the color I wanted. They said they never had the color of the dress I wanted EVEN THOUGH THEIR WEBSITE SAID IT WAS AVAILABLE! They belittled me over the phone, and made me feel like I was doing something wrong. As the bride, I'm devastated. My wedding is supposed to be the best day of my life, and instead I have to make due with something I didn't want. It's a nightmare. From a bride's heart to all the other brides out there, you deserve better. Please, please, please don't compromise your dream. You will regret this decision. DO NOT SHOP HERE!!!!!
WORST EXPERIENCE EVER!!! These people are CROOKS! They will say anything to get your money. Over the summer, I flew from the Midwest to Florida to get my dress. They promised me I would receive my dress at the very beginning of September. I received my dress in October. I'm getting married at the beginning of November. This is a huge problem because they sent the wrong color, and now there is no time for them to fix the situation. They literally said there wasn't anything they could do. They wouldn't even give a partial refund. We now have to spend over $1000 to change most of the wedding essentials such as shoes, veil, grooms tux, etc to match the new color. I paid several hundred dollars for custom fitting. When I received my dress, it was so big that the top couldn't stay up on its own, amongst other problems. They said that was normal. How is that normal?? I understand that minor adjustments may have been necessary, but the second seamstress (who has over 30 years experience) was in complete shock. She said it was one of the worst sizings she has ever witnessed. We tried contacting The Bridal Suite for weeks, and they called us liars, saying they never received any phone calls. It was always the same story: "the manager is in a meeting, so we'll call back". When we finally got a hold of them, they called me a liar, saying I didn't know what I was talking about. I took pictures of the dress at their store proving the color I wanted. They said they never had the color of the dress I wanted EVEN THOUGH THEIR WEBSITE SAID IT WAS AVAILABLE! They belittled me over the phone, and made me feel like I was doing something wrong. As the bride, I'm devastated. My wedding is supposed to be the best day of my life, and instead I have to make due with something I didn't want. It's a nightmare. From a bride's heart to all the other brides out there, you deserve better. Please, please, please don't compromise your dream. You will regret this decision. DO NOT SHOP HERE!!!!!